Sallie Mae Employee Reviews

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1.0
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Awful
Student Assistance Corp. Collector (Former Employee) –  Indianapolis, INJuly 14, 2018
It's no wonder they changed their name to whatever it is now. Sallie Mae does not care about employees, much less their customers. I wouldn't recommend anyone work there.
Pros
None
Cons
job itself, mgmt, pay
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3.0
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it was nice having a cafeteria available during the work day
Software Object Management Specialist (Former Employee) –  Fishers, INJuly 12, 2018
There was room for advancement and growth at Sallie Mae. Most of the other employees were helpful and fun to work with during this time. Working in software was stressful at times.
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4.0
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It's different for temps then it is for non temps
Call Center Representative (Former Employee) –  Panama City, FLJuly 9, 2018
As a temp you have no benefits and only a few get hired on and permanent employees. However is you do get hired on you have great benefits and excellent job security.
Pros
excellent benefits if you get a permanent position
Cons
Out of 200 temps hired each season only 10 or so get a position
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4.0
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It was stressful
Call Center Representative (Former Employee) –  Lynn Haven, FLJuly 3, 2018
The job sometimes became overwhel.ing when a customer co hi lent get approved for a loan. Trying to console them and go over alternate options so they could go to school
Pros
Good pay
Cons
Disappointing customer
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4.0
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Good company for people who love outbound calling
Collections Specialist (Former Employee) –  Newark, DEJune 30, 2018
Benefits are great, a lot of auto dialer outbound calling for collections, but deferring payments is easy. Great onsite Lunch cafe and gym, management is a little iffy in collections department,but trainers were great.
Pros
gym, cafe, paid training, incentives
Cons
cold calling, mandatory hours and days aside from normal work schedule
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1.0
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hhkk
Customer Service Rep/Call Center (Former Employee) –  Niles, ILJune 21, 2018
don't know much about this company, can't even remember exactly all that happen with this company. And this company was not a part of sallie mae. debt collection agency
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5.0
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Positive Atmosphere
Specialize Customer Care Advisor (Current Employee) –  Newark, DEJune 20, 2018
Positive Atmosphere with plenty of opportunities of advancement. Can make make a lot of additional money on top of your base salary. Ability to accrue paid time off.
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3.0
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Overall a good employer. Provides many benefits to the employee. Continues to offer additional benefits.
Asset Protection Specialist (Current Employee) –  Newark, DEJune 8, 2018
Overall a good employer. Provides many benefits to the employee. Continues to offer additional benefits, ie: employee parties, cookouts, community involvement etc.
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5.0
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Personal Growth
Supervisor (Former Employee) –  Lynn Haven, FLJune 4, 2018
The is was the best career that I had ever had. The company awarded shares of stock based on your performance. This was a great opportunity for me and I miss it to this day.
Pros
Everything
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5.0
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Great
Customer Service Representative (Former Employee) –  Indianapolis, INJune 4, 2018
The job was a great job, the only downside to the job was the requirement of working until 9pm at least 2 days a week and a required 1 Saturday a month.
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4.0
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Decent place to work
HTML Developer (Former Employee) –  Newton, MAMay 23, 2018
Definitely a professional work environment, sometimes approaching sterility. Management was, for the most part, competent and receptive to feedback from coders. Equipment quality could sometimes present issues.
Pros
Good management, room for advancement
Cons
Sometimes the environment could feel a touch sterile.
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5.0
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Fun enviroment to work.
Assistant Manager (Former Employee) –  Raleigh, NCMay 18, 2018
I was a mortgage loan originator. I loved helping my customers get into their dream homes or refinancing their current home to get a much better interest rate. The best part of my job was seeing the satisfaction I could contribute to their lives.
Pros
Bonuses & profit sharing, great benefits. All worked as family.
Cons
N/a
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5.0
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Productive and fun workplace
Personal Loan Specialist (Former Employee) –  Killeen, TXMay 6, 2018
I loved working for Sallie Mae. It was relaxed. I enjoyed coming to work everyday. The pay and bonuses was an perk. Great hours. Management was fun but professional.
Pros
Great wages
Cons
Dress code
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5.0
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Higher Education was encouraged and supported by senior staff
Executive Assistant (Former Employee) –  Reston, VAMay 2, 2018
I worked at Sallie Mae for 28 years, before they moved to Delaware. Sallie Mae paid for my education at Trinity college and encouraged employees to take advantage of classed offered on site
Pros
Family oriented, gym on site, cafeteria, paid parking, excellent benefits
Cons
none
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3.0
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Great Salary/Benefits/ Stressful Environment
Private Student Loan Underwriter (Former Employee) –  Newark, DEApril 30, 2018
Sallie Mae provided a great salary and overtime when needed. They also provided incentives while working overtime. The downfall is when they provide feedback for the work that you do, some managers tend to talk down to you as if you are a child. Management rarely took into consideration your views on the situation.

They create a "My way or the highway" time of environment. Often times Management would Pit employees against one another employee by showing favoritism.
Pros
Great Salary/Benefits/Incentive
Cons
"My way or the highway" time of environment
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2.0
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Poor Management
Loan Servicing (Former Employee) –  Fishers, IN 46037April 26, 2018
Management was not great to begin with when it was Sallie Mae. When the company changed over to Navient, it actually got worse. Many employees do not get the recognition much less respect they deserve.
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5.0
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Best job ever
COLLECTION SPECIALIST (Former Employee) –  Lawrence, KSApril 24, 2018
This was the best job I have ever had. I was in collections for Student Loan debts. The company rewarded staff that did exceptionally well. I was one of the top 10 collectors in the department therefore I was given a bonus at the end of each month.
Pros
Company cared about their employees
Cons
The company relocated
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5.0
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Productive and Competative
Accounts Representative (Former Employee) –  Gaithersburg, MDApril 11, 2018
Typical day was collecting on bad credit card debt. Learned to be persuasive and assertive. Supervisor very helpful. There was a diverse group of people working there and everyone was treated fairly. Environment was friendly.
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5.0
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Great company - A+ rating
Sr. Systems Administrator - Web Infrastructure (Former Employee) –  Fishers, INApril 8, 2018
This is a great company to work for. Outstanding leader in the financial services industry and opportunity for growth as far as you want your career to take you.
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3.0
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Good company
Sr. Database Administrator (Former Employee) –  Fishers, INApril 7, 2018
Sallie Mae is a good company to work. The work culture and environment is friendly. I was always encouraged to try new ideas and process improvements. I had a great time working for Sallie Mae.
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Overall rating

3.6
Based on 533 reviews
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3.4Work/Life Balance
3.7Compensation/Benefits
3.2Job Security/Advancement
3.3Management
3.4Culture

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