Salt & Straw Employee Reviews

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Overworked Underpaid Poor Management
Kitchen (Former Employee) –  WestOctober 28, 2018
Pressure to produce lots of ice cream while short staffed with outdated kitchen and bad tools/equipment, terrible kitchen/ freezer floor plan.

Dillusional management high on meds.

Out of touch office with production. Sit in office as if huge Corp with great success. Can't keep people on the job.

Discrimination against people who aren't LQBT or kiss butt

They like people who work hard but have low self confidence.

Hazard to yourself and the public who eat this ice cream!!! (example: metal shavings off old equipment go into ice cream).

10 Hour Work Day. Clock in at 8 AM and get asked if you want overtime at 6:30 PM

Dangerous and flithy workplace. Homeless and feces surrounding kitchen!!
Pros
1 Free Pint of Ice Cream a Week
Cons
Kitchen Staff and people who work hard are not appreciated
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2.0
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Well Meaning Company Loses Its Way
Worker (Former Employee) –  Portland, OROctober 19, 2018
This company states that it's core belief is "Taking good care of eachother" while it may do that for it's shops, shop managers, and scoopers, it certainly doesn't for any of their plant workers. Get your priorities straight. If you don't take care of the people making your ice cream, give them the right equipment to do their jobs and enough of it, you won't have any products to sell in the shops that you take such good care of. Stop polishing your image and work on your internal problems. They aren't going to fix themselves.
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2.0
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Great on the Outside, bad company culture within
Ice Cream Maker (Current Employee) –  Portland, OROctober 15, 2018
Everyone works 4 10 hour shifts each week and about 90% of the time you will end up staying late due to no one understanding how to delegate properly.

The work loads are absolutely unfair. You will constantly be picking up boxes and bags over a 10 hour period leading to injuries. There is always someone injured every single week. The joke (if you want to call it that) is that when someone is hired you have to guess how long they will make it before they burn out or break.

Management is very disconnected from their employees and don't really understand how to guide them. Everyone does their own thing and nothing gets done the same way, ever. Terrible practices for a kitchen.

Walk in at 7AM and you won't be greeted because EVERYONE hates being there. Never a hello, good morning etc. Everyone seems like a zombie and is just going through the motions for the day.

The labor is ridiculous and I wouldn't recommend this level of work for anyone other than a high school or college student looking to make some cash.

Free ice cream is a cool perk, but honestly not worth it.

Especially when they begin to sacrifice quality for quantity. They use canned and frozen products that they have on a constant "thawing schedule". Come on...
Pros
4 day work weeks
Cons
Short breaks, overtime every day, bad company culture.
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2.0
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Great on the outside, terrible on the inside.
Prep Cook (Current Employee) –  Portland, OROctober 3, 2018
Have you ever walked into a brand new shiny office, place of work or a bar where everyone looks like they just left a funeral?

That's what this feels like, day in and day out. There is never a hello or good morning that feel genuine. Everyone is just going through the motions to get to the end of the day and it shows.

Prep teams are wearing thin from the silly amount of hand cutting needed. The monotony of doing the same task for 10-11 hours a day be it cutting brownies, cracking brittle by hand or shaking buckets gets to you. You would think there would be a better way to accomplish these things, but they are stuck in their ways.

The hours: 4 10 hour days that feels so much longer day after day. For being in your feet and having to lift an absolutely ridiculous amount of boxes and bags, you would think you would get more than a 30 minute lunch and two 10 minute breaks.

You will also almost NEVER get out on time. You will leave 30-45 minutes late every single day becuase no one of authority in the kitchens will say "Hey, it's an hour before we need to leave maybe we should start cleaning!

Nah, we start cleaning at 4:45 so that the days production can be completed. The ridiculous schedule handled by someone not involved in the kitchen at all.

But hey, at least you can go outside during your breaks and deal with feces and urine on the side walks due to the amazing location downtown.

Injuries: Injuries occur weekly. Why? Repetitive stress injuries. This is the type of injury that sneaks up on you from, you guessed it, doing the same motion for hours on
  more... end.

From cutting brownies for 40 hours straight to lifting bags of base to fill buckets. Your shoulder will eventually go out and your wrists will eventually start to say "that's enough".

With the amount of volume they produce its more of a "how long can this person last before they quit or break"

I have never seen so much turn over, anywhere. Every week there is someone new and every week someone has left.

They have a LOT of growing pains to deal with but they won't address them. The owners are looking for more investors and I have the inkling they won't be owning it very much longer. They are so disconnected by what goes on it blows my mind they are still even here.

YOUR staff hurts. Your ice cream is suffering. You opt to use canned products half the time. Your growing too fast for your own good.

12 ice cream shops up and down the coast provided by 4 tiny ice cream machines.

Yeah, that's how you scale a business.
  less
Pros
Free ice cream, coffee
Cons
Litterally everything else.
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5.0
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Layed back but tends to get extremely busy in the mid day.
Scooper (Current Employee) –  Santa Monica, CAJune 27, 2018
Perfect place for a summer job or even a full time. Pay is good for the work we do. Tends to be slow on opening shifts but always gets busy around noon. Once its busy to work you go but it isn't stressful unless you let it be. People are always in a good mood, no rude customers for the most part. Customer service is a priority so always have a good attitude while working, it makes a shift run a whole lot better that way.
Pros
pay, free ice cream, nice co workers, flexible schedule
Cons
Stressful when scooping for too long.
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I should have listened to the lower star ratings
Scooper (Current Employee) –  Portland, ORJune 22, 2018
The higher reviews were probably written by corporate. Incredibly stressful environment and the management/ownership is completely out of touch. Everybody is nice and friendly which is the only saving grace, but they use your friendship to guilt you into working more or coming in on days off. Tons of injuries from the amount of scooping and hours spent on your feet.
Pros
Free icecream
Cons
High Stress, short breaks, poor management
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5.0
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Productive and high spirited place to work!
Ice Cream Scooper (Current Employee) –  Seattle, WAMay 23, 2018
No one can be mad about ice cream. I loved walking into work everyday and putting a smile on the face of nearly every customer that walked through our doors!
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5.0
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Great work environment
Scooper (Former Employee) –  Los Angeles, CAMay 13, 2018
Everyone is super friendly, manager is great, assistant managers and shift leads are great, very fun place to work, quick paced but not hard to learn the ropes.
Pros
Free ice cream
Cons
Sometimes you burn yourself on the waffle iron
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this place sucks
Scooper/Cashier (Former Employee) –  Portland, ORMay 1, 2018
never work here the managers they are training are completely racist and suck so much. they only are about sales and don't care that their employees are in pain from working on the line so much and for so long.
Pros
ice creams
Cons
everything else
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4.0
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Amazing at a glance
Assistant Manager (Current Employee) –  Los Angeles, CAJanuary 30, 2018
Salt and Straw is an amazing company to work for. The downside the managers most are amazing but there are a few who just dont click with the team and think they dont have to do anything and not bother to connect with the team at all. Over all I would recommend working for them the place is fun and the staff are all amazing and wonderful. just for me the management was bad.
Pros
Free Ice Cream
Cons
Late night closes
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3.0
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Easy money, with options for benefits. However everyone is spineless
Pint/Prep (Former Employee) –  Los Angeles, CADecember 22, 2017
Truthfully, working in the kitchen was not a bad experience. However the managers are not prepared to be successful in such a place. The workload and pressure that is placed amongst them is beyond unfair. It's truly a scenario of the blind leaving the blind. The management and office team are lovely people, and I'm sure they face their own problems however there is an obvious separation that feels like a class war. The longer you work in the environment you start to see how incredibly unjust things are ran there.
Pros
Relaxed Work Environment, Free Pint of Ice Cream Weekly
Cons
It all boils down to lack of ethics and principles
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4.0
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Great environment, truly a company that cares about their employees!
Shift Leader (Current Employee) –  Los Angeles, CASeptember 15, 2017
Currently a shift lead, and I love working at S&S. We have great employees, great management, and awesome customers. If you love working in customer service, definitely look into applying. S&S is huge on customer service, experience, and hospitality. The only con is amount of hours. I do wish I worked 8 hours every day I work.
Pros
Work/Life Balance, Free Ice Cream, Good Management
Cons
Little hours
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4.0
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Fun Part Time Place to Work
Event Lead (Current Employee) –  Portland, ORSeptember 10, 2017
I love my job at Salt & Straw. My co-workers are amazing and the staff is amazing. The only downfall is that there are only hours when there are events. So it is more of a Part Time position.
Pros
Awesome culture
Cons
Low hours
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5.0
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loved it
Prep team (Former Employee) –  Portland, ORFebruary 23, 2017
great company, great people, and fun positive environment. The owners are very involved with the company and they provide a good medical package if you are a full time employee
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5.0
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Great.
Ice Cream Scooper (Former Employee) –  Los Angeles, CAAugust 2, 2016
Responsible for various opening and closing duties to keep the ice cream shop up to code. Made ice cream cones, and milkshakes for customers according to their requests. Effectively handled cash, debit and credit card transactions. Friendly environment.
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4.0
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Fun-loving, happy-going, productive work environment!
Ice Cream Scooper (Current Employee) –  Portland, ORApril 5, 2016
Salt & Straw is a fast-paced, fun-loving work environment where excellent customer service is a must! Hundreds of people move through the shops each day for the best cones around, keeping scoopers on their toes as they serve the never-ending line. Managers make it a priority to keep their staff up-to-date on each new product and are involved with the customers as well, scooping ice cream right alongside their workers. Co-workers move together fluidly as a team, learning to work around each other in tight spaces and switch between rotating shifts with ease. Challenges arise infrequently, and the hardest part of the job only comes from standing consistently for 8+ hours with short breaks. Overall, Salt & Straw helps to bring smiles to the hundreds of faces a day through good food and a fun time, and through that we as workers leave with smiles too.
Pros
1 free scoop per shift and 1 free pint per week
Cons
Long hours, short breaks
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Overall rating

3.4
Based on 17 reviews
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