Apprentice Optician (Former Employee) – Sterling, VA – April 16, 2018
Working there I learned to make sure the patient came first, what made a good manager vs bad manager - Sam's Club culture was about making sure the member's came first. The hardest part of the job was working with managers who have great leadership skills or great work ethic. But you get free membership as an employee
Yearly raises and bonuses and fixed hours.
doesn't screen properly for quality optical managers, regional managers didn't really listen to the associates
Cafe Associate (Former Employee) – Colorado Springs, CO – October 16, 2018
I loved working for the company but the management became extremely ridiculous with their expectations, you could do what the job required but management wanted you to do much more for other departments and which would leave your department in distress.
Demo Specialist (Former Employee) – Lawton, OK – October 16, 2018
I really enjoyed working here at first, as I love talking to people, but I suppose at some point the idea of who I was got skewed in a direction I wasn't favorable toward. Though to be fair, as a male, I can understand their apprehension to letting me into their mostly female work environment. The implication that I was up to no good for whatever reason though rubbed me the wrong way.
Cashier (Former Employee) – Salt Lake City, UT – October 15, 2018
It was great at first.The best manager ever! Four months later he was replaced and the new guy was the worst ever! He started forcing the cashiers to up-sale memberships it was stressful and very embarrassing. People started quitting and the work schedules became inflexible.
Associate (Former Employee) – Fridley, MN – October 15, 2018
This is retail at its worst. The club was considered a high volume club and the turnover rate was high. They'll hire anyone literally off the street because no one in their right mind should want to stay. Even as assistant manger quit in the middle of his shift because of the mismanagement of the store. Yeah, pretty ironic, but he was one of the few who tried to make things better though.
Cart Associate (Former Employee) – El Paso, TX – October 15, 2018
My days were regularly working alone. Bringing in carts in a timely manner while managing the requested pickups that were sent to me over the radio. Water and sunscreen was always provided but almost never seemed enough for the blistering heat. The job was mentally and physically demanding.
Cafe Associate/Cashier (Former Employee) – Evans, CO – October 15, 2018
My time there was some what OK. I help set up and open the new club. But management sucked for the employees. The cafe, during my time there at least, was treated like a red headed step child. Often time they would only schedule one cafe associate during high volume of people wanting food and drinks, to lower the bottom line for costs. They never sided with their own employees even when evident that the members were trying to put one over to get free food. One time had a member order a pizza combo consisting of a slice of pizza and a drink, which is two dollars and some change. Then after Paying, given the drink cup and served the slice of pizza. Went to management saying he ordered a whole pizza, which a whole pizza cost at lowest end $9 per pie, and I did not give him what he wanted and paid for. The manager asked why I sold the member a slice when he asked for a whole pizza. And made me back a whole pizza and apologize, the member gets a free pizza his money from a pizza combo refunded. And i got lectured about listening to what members want, even when I pointed out the price alone would of made most consumers realize before paying, that the wrong thing was ordered The manager still sided with member. frequently brakes that were so mandatory that the register would lock up for the employee, but they still made us feel like dirt for wanting our brakes. Worst part was i had paid for a higher member ship than the free low end member ship, my member ship was taken the next day reguardless
free member ship
no discount on anything other than higher memberships, management didnt show they care about staff just their bottomline
Member Service Associate (Current Employee) – Farmington, NM – October 15, 2018
To work at Sam's Club is exciting. You get to meet people from all over the country. You do get a few with concerns but when you are able to overcome their concerns they do thank you with a big smile on their face and a warm feeling
My time at Sam;s Club has been good for right now...meaning as a single young female, it is conducive for my lifestyle as it stands. I do not see it being an option if I decide to start a family as the work life balance is not manageable. Managers that I currently work with are fair and reasonable however I do feel held to a different standard as my peers because my work ethic is better than most. There is not a healthy culture surrounding work life balance and sometimes expectations are not realistic. The fast paced environment is one that I enjoy, I have a good team of people who are working towards the same goals however in the last 2 years the topic of advancement has only been discussed with me once. I recommend Sam's Club to anyone who decides that it is a good career move for them
PTO ( if you get time to use it)
horrible work life balance. Breaks frowned upon even though I am entitled to a 1 hour break.