Sam's Club Employee Reviews

Overall a solid job, lots of growth opportunities. Decent schedule for retail. Holidays are crazy and sometimes it's overwhelming but in general it's manageable. You're definitely never bored.

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Great management

Cashier (Former Employee) - Parma, OH - December 7, 2023

Management was great, hours were okay. Likes co workers and location. Employee discounts a bonus. Good balance of house and overtime when needed was easy.

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Sam's Club insights

Based on 12,483 survey responses

What people like

Clear sense of purpose
Fair pay for job
Ability to meet personal goals

Areas for improvement

Support from manager
Trust in colleagues
Sense of belonging

The usual retail experience.

Freezer, Cooler, Deli Associate (Former Employee) - Niagara Falls, NY 14304 - December 7, 2023

Not much to say. If youve worked on retail job youve worked em all. Management that expect you to break your back but are the laziest people on earth. Customers suck. Pay isnt the best. etc etc. At least you get a free membership.

Pros

Free membership

Cons

The usual things that come with retail jobs.

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Draining and untrustworthy in many ways.

Fresh Associate (Former Employee) - Sioux City, IA - December 7, 2023

The job is draining from the beginning. They are ALWAYS understaffed in the fresh food departments (HMS, Rotisserie, Cafe) and they rarely hire people to fix this because they do not want to pay more people. You'll be the only one running your department, then halfway through your shift they'll tell you that you need to go help another department as well, because the other department is also short staffed. They will promise you that they won't make you manage a department alone, but they end up making you anyway, then expect you to close other departments as well. Sometimes you'll have to close 2 departments alone. They are also not understanding in the slightest when personal/ family health issues occur. You have to work at least 2 consecutive years as full time to accumulate enough PTO to use. In November 2022, when I switched from part time to full time, over the course of one week they began scheduling me 40 hours a week (this is what I wanted anyway). It wasn't until March 2023 that I found out they had NOT put me in the system as full time like they were supposed to, so I could start earning full time benefits. They kept me in the system as part time, so when we got our quarterly bonus, mine was a part time bonus instead of a full-time bonus, though I had been working full time hours that entire quarter, which would have qualified me for the full-time bonus I deserved if that had put me in the system as such. The full-time bonus and part time bonus was a 300-dollar difference. Also, how much your quarterly bonus is depends on customer reviews... there is times when you -

Pros

Protected PTO

Cons

Management, work/ life balance.

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The people at Sam’s Club are great management sucks

Sam's Club Associate (Current Employee) - Wyoming - December 7, 2023

Management is terrible Walmart and Sams Club really need to get their act together when it comes to how they treat employees the customers can abuse you and talk to you anyway they want and you are not allowed to say nothing

Pros

Coworkers

Cons

Management

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Could be a lot better

Merchandising (Current Employee) - Washington, PA - December 7, 2023

Would give a 0/10 if I could. The only good thing about this job is the coworkers. Team leads were helpful when needed. Upper management is no good, and the behavior of the store manager is appalling.

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It was cool

Associate (Former Employee) - Manhattan, NY - December 7, 2023

Sans Club in Manhattan offers a vibrant work environment, bustling with city energy. Diverse tasks, fast-paced teamwork, and urban charm define the experience.

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Worst Job I Ever Had

Personal Shopper (Former Employee) - Long Beach, CA - December 6, 2023

First and foremost, management is a mess and completely rude/unprofessional. They do not care about their staff, just about making money. Despite having multiple complaints from staff and customers that we were understaffed, they would refuse to cap orders and management would not help fulfill these orders despite sometimes have only ONE person work the department with 100+ orders. Some department "leads" and managers don't actually work and would stay in their office, eating and goofing off despite having multiple calls that their department needed help. Management consistently set unrealistic expectations despite their busiest department being understaffed. They do not respect work restrictions, even if you have a doctors note, and will treat you like an inconvenience if you do. Just don't work here.

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Extremely lax and unprofessional

Merchandiser (Former Employee) - Montgomery, IL - December 6, 2023

Was really fun though most the time due to the coworkers, the only real reason I liked the job. And maybe the discounts. Lots of drama and working around the rules. Now a lot of people are being fired for being caught doing things so might be improving!

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Absolutely hated it .

Produce (Former Employee) - Cockeysville - December 6, 2023

I was hired to do one thing and they had me doing EVERYTHING but that . The managers seem to not care about the wellbeing of associates and make no effort to make new employees feel comfortable and welcome

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Management is terrible

Cart Attendant (Former Employee) - Richmond, VA - December 6, 2023

Management is terrible and they always want you to extend your hand when you shouldn’t have to. If you can find anywhere else I’d advise not being here

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Good place

Team Member (Former Employee) - Snellville, GA - December 6, 2023

Good place to be. Great prices on food and also good people who are just having to work long hour just to survive this cruel economy just to eat food.

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Frustrating Management

Merchandising (Current Employee) - Champaign, IL - December 6, 2023

Higher expectations for the people that work while the others get by with not doing basics. Management doesn’t address issues, staffing been short for months.

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Awful schedule

Cashier/Customer Service (Former Employee) - Paducah, KY - December 6, 2023

A computer does the scheduling. It’s all over the place. No consistency. It’s hard to work here if you’re going to school. Wouldn’t recommend working here!

Pros

Cheap food. Club membership.

Cons

Scheduling is horrible! Not consistent.

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Trabaja estable

Senior Meat Cutter (Current Employee) - Antioch, TN - December 5, 2023

Falta personal, ese permite llevar una mayor carga de trabajo

Pros

Hay plan de ahorro

Cons

No hay horas extras

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Overall a well experience

Cashier (Former Employee) - Long Beach, CA - December 5, 2023

Fuller the manger was amazing he really does care for his staff and was the only fair manager, the other mangers I wouldn’t even waste your time talking to them in one ear and out the other. They play favoritism.

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most of the normal employees are amazing people but most of management sucks

Butcher/Meat Cutter (Current Employee) - Peoria, IL - December 5, 2023

Working here is a mixed bag most of the people are really good people there the part that drives me nuts is the fact they expect you to do everyone's job after your own and want to fire people for being sick most of the normal employees are amazing people but most of management sucks

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Horrendous work environment, garbage managers

Cart Pusher (Former Employee) - Overland Park, KS - December 4, 2023

Finally got out of that terrible place, do not work here at any costs. Narcissistic managers who expect you to do 2 jobs at once and get mad if you fail to meet those expectations. They constantly understaff us and management are willing to gaslight you to your face.

Pros

Cool co-workers

Cons

Horrible Management

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Not a great place to work

Senior Meat Cutter (Former Employee) - Lakeland, FL - December 4, 2023

During the interview they overplayed the environment being inclusive and acted like they were very involved and supportive managers and team leads and it was completely false. Management doesn’t care and team leads are rude and disrespectful

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For the customers only

Tire Technician (Former Employee) - Williamstown, NJ - December 4, 2023

Managers will do very little to protect you from customers and will more often fight in there favor don’t get hurt on the job you could be at fault and a write up will quickly follow other than management everyone else is very nice you’ll probably stick around longer than you need to because of them

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Overcomplicated

Tire Technician (Former Employee) - Eastgate, OH - December 4, 2023

If you want to do the jobs of three people for the pay rate of one it's great. Helping out is one thing but you're going to constantly have to step out of your position because management can't hold on to any employees due to being over worked/ hiring terrible candidates. Most people only last a few months and even if you try to tough it out they're going to just end up taking advantage of you're work ethic if you're a hard worker. Sam's share is minimal, can't schedule PTO for 3 months of the year (November-January, better hope you don't want to see family for the holidays) you can get written up for anything and everything, toxic environment given being constantly understaffed and new people always coming in and out the door, don't care how long you've been with the company unless you've been there 20+ years. Overall a missed opportunity for the employers and employees.

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