Questions and Answers about Samsung Electronics

Here's what people have asked and answered about working for and interviewing at Samsung Electronics.

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48 questions

Field Sales Manager - GPS tracked and micromanged. No room for advancement. Saturdays are required. PTO blackout 6 mos. of the year. Favoritism to those that are mediocre because managment wants to keep there do nothing make a lot - so don't even think of questioning anything.

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In the US, they expect you to be at the office or working in the field by 9 am and be done at 6 pm. If you are a remote, "home" based employee, they will monitor your computer activity and phone activity. They do this by calling you from a "private" number and monitoring when you logged into and out of their VPN on their company issued computer. They will randomly call you about 5 to 10 times a week from a private number. When you pick up the phone, nobody is there. When I first started working at Samsung, I received these random phone calls for about two weeks. So, I decided to stop answering because they were annoying. Then, I get a call from Samsung HR to inform me that my work hours were from 9 am to 6 pm, Monday through Friday. I said "ok, that is what I have been doing and what make you think I have not been doing that?" Samsung HR would not answer that question directly, but when I asked another employee, he told me that they monitor my computer and phone activity to make sure I am in my home office from 9 am to 6 pm daily. Since I have left the company, I no longer get these random calls.

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Great company that is committed to doing what is needed to succeed in the future. However, they tend to be very slow to adapt to changes in the market and their "after purchase" support is weak at best. This is the only thing that has the potential to threaten their dominance in a category. A quicker, more agile, smaller company can beat them because they are slow to "react" to competitive challenges. They expect to see "immediate" results of a new strategy or product change. If they don't see immediate increases in sales, then they deem the strategy a failure. Also, they tend to "beta" test new products before they are fully developed. i.e. the early adopters tend to get product with software/firmware that has "bugs" and "battery" issues. For example, the Gear3 had many software issues that effected battery life in the earlier versions. The battery issues did not really become visible to the end-user until roughly a year after release. But, by that time the warranty had expired and the consumer is stuck paying for the fix rather then having it fixed under warranty. Then Samsung releases new version with a better battery and software.... something is wrong with this model.

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I was called in for an interview after reviewing my application. But whoever did that hiring I feel as if they didn't take their time to look over the applications they just placed people where they wanted to place them and not by what they know or was mostly qualified in

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That your performance is based on not results but whether you fit the corporate culture that promotes "average".

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I felt great about telling people I worked for Samsung. When I did share this information, the typical response was "that's great... I really love their TV's or their phone's or their appliances" Most consumers really like Samsung branded products because they enhance their lives... I was proud to represent the brand and thought it was a privilege to work there.

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I would advise you to have patience in the hiring process. Remember, Samsung is a $250BB a year company. So, you are a very small, insignificant person when considering the big picture. Your role is to follow the rules, don’t rock the boat, and follow the direction of your manager. Your manager can make or break you. They are the people that approve opportunities, or give them to others on your team. Make sure you follow the rules and you will be their forever. The Samsung brand will live forever, so keep your job or make sure you cover all bases once they terminate your employment. I like to pull off

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List time where you exceeded quota. List a time you helped a customer that had a problem you helped overcome

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No I was a contractor

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In the consumer business division, I would recommend three things. 1. eliminate the "ex-Sony, good-ole-boy" network of employee's. there is a feeling of favoritism among those who did not work at Sony back in the day. 2. encourage directors/managers to "empower" the direct reports by giving them the tools needed to make decisions without seeking approval for every decision. When I worked there, I managed a portfolio of accounts with estimated annually revenue exceeding $80MM, but had to get approval from my manager for a $500 request from a dealer to help offset promotional costs. 3. encourage more timely decision making. the competition is winning because Samsung moves slow and the competition moves fast. They are more timely in implementing programs and gaining approval for programs, releasing new products, etc.

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