If you want to stay relevant you need happy dedicated scribes. Healthcare groups are going to get tired of the high turnover and near constant retraining of their scribes. Pay your scribes better. Provide better pay increases for experience ($2 per year versus 10 cents). You need to completely change your business mentality. Sure, you are making a lot of money but your greed is going to bite you in the butt.
Answered - ER Medical Scribe (Current Employee) - Seattle, WA
1) Fire your incompetent scribes 2) Pay your competent scribes a higher wage to retain them 3) Follow through on your promises written in black and white on the legal document titled "contract" 4) Do not promote floor scribes to a chief scribe position if they have less than 6 months experience scribing
Answered - ER Scribe (Current Employee) - Miami, FL
I was informed on my last training/evaluation day that my floor-training schedule was messed up. It was too spread-out (6 days for a 2 month period) and I was only scheduled for the morning/slow shifts for the first 5 days, which did not prepare men enough to proceed to an overnight/crazy shift for my final/ evaluation day.
Another issue I noticed was that the trainers were not consistent and each had their own way of charting, which was very confusing. Some trainers required the use of a specific tracker, while others allow you to make your own. Some desired time-stamping when patients are seen, others will criticize you for time-stamping. Some did not care about the departure notes (discharge/admit notes that auto-populate with a single click) while others will berate you for "forgetting".
Answered - Medical Scribe (Former Employee) - Brandon, FL
Pay your scribes better. This is a difficult job that requires a high level of knowledge, and the pay is no commensurate with the necessary abilities to perform this job.
Answered - Medical Scribe Specialist (Current Employee) - Colorado
I would suggest having more focal teams, such as recruitment teams. Rather than forcing unrelated responsibilities on to the chief. If we had more task oriented teams, this would increase the efficiency and effectiveness of the company. Additionally, the salary and hourly wages must be increased to keep employees motivated and felt that they are appreciated in their efforts.