Was fun then management changed
Client Advisor (Former Employee) – Lake Mary, FL – December 30, 2018
Management doesn't care for employees and over have the staff has left since new management arrived over a 3 month period. They don't try to work with you. Payroll is always messing up your pay. They don't pay you all of the OT hours that are worked and they take hours away from you. If you ever need to take time away from the phones just to vent, this is not the place for you and management will tell you that. This place used to feel like a family where we can have critical conversations where we came to a consensus whether we agreed to disagree. The first day management arrived, they tried to write someone up. Everyone used to love this place but I have never seen a higher turn over ratio rate in any other call center like this one has had over a 3 month period. Also, something should tell you something if more than one person has went to HR about management. If you meet goal after the quarter in a 3 month period, you will not receive your compensation for that goal for another 3 months and if you leave the job after you've met goal, even if the quarter was up, you will not receive compensation for that goal that was met. Also service levels have been in the low 30's for months. I wouldn't go back to this place if they gave a higher pay which they take advantage of not paying you the full amount of what was worked.