This job is not about fixing the appliance, it is all about meeting sales expectations. Your district will be short staffed so expect to work long unpredictable hours. Don't get too excited about over time though, every minute past your scheduled 8 hours works against your metrics. Time works against your metrics as well as how many parts you use and how expensive the parts are (even if they are covered under warranty). You will have 6 - 7 scheduled repairs due before noon, each call about 20 - 30 min away from each other, so expect very angry customers chewing you out. You will be responsible for other technician's diagnosis, typically 50/50 chance it was correct. To summarize: You will be late to half your morning calls, have to deal with incorrect diagnosis, have a heavy workload working against your numbers. Luckily you can skew your numbers positively by selling a ton of "Extended Warranties", "Protection Agreements" and "Whole Home Solutions". Try selling these $500 warranties to customers who are angry that you arrived too late to their scheduled appointment or that the last guy ordered the wrong parts.
you can take the van home so you save milage on your personal vehicle
every other aspect about this job