Building rapport, and working to achieve the daily goal
Sales Lead (Current Employee) – Silver Spring, MD – June 16, 2018
My typical day at work is to work to make all my customers happy by providing excellent customer service to every customer. The hardest part of the job is to make a very angry customer happy again with the service of the company. So my duty as a sales lead is to work to ensure that everything is done to ensure that that customer is happy again and build a relationship with them again. The workplace culture tend to be a team based work where the daily goal depend on the team effort each day. The most enjoyable part of the job is accomplishing the daily goal. I have learned that every customer's experience affects the reputation of the store and that's why its important to always ensure that customers leave the store happy. eg, if a customer is upset or happy with our services, there is a survey online that customers can express their experiences at the store and that comment can negatively or positively affect the store's reputation.
Commision based jobs HEAVILY depend on what area you are in.
Sales Consultant/Customer Service (Former Employee) – Louisburg, NC – August 2, 2018
When looking at commision based jobs, always ask for permission to look at how many sales are made monthly. From then, get the experience of other workers and have their opinions validated.
In any case, working for Sears Hometown is easy; Due to the area, it is very slow and relaxing. However, the fact that this is a commission job, means that this is automatically stressful. It is incredible to see the only people walking in for the day are those that just need someone to yell at. It is fun to work with most coworkers, as they're usually easy going.
1 hour lunches are good, I would be annoyed if I made more hourly but I make about 5$ so I don't lose much by having a longer lunch period.
Working as a Sales Consultant, you are often tasked with being a customer service rep, even though you are barely being paid to be a Sales Consultant.
1 Hour Lunch, Fun coworkers usually, Learn about sales and appliances
No tangible benefits, slow days = no money, often tasked with customer service duties
District Store Manager & Operations Supervisor (Current Employee) – Phoenix, AZ – July 27, 2018
I really enjoyed working with the company and i leaned a lot while managing an outlet store. A typical day was busy. I learned about management, warehouse, sales, and more. The culture is fun and competitive Hardest part of the job is meeting expectations. Meeting new employees along the journey was the most enjoyable.
District Sales Manager (Former Employee) – California – July 18, 2018
Fun place to work, very competitive. Always pushing for all metric results. Great training programs for sales. Very focused on sales for store associates. No work life balance. Management pushes you constantly/daily to meet metric expectations.
I loved working for Sears Hometown in Helena, MT. The team as a whole taught me a lot. It was more like a second family. I love the close community as well. You'd get customers and be able to relate to them and build a relationship among them.
30 min lunches, Great hours, Flexibility, Strong team drive
STORE MANAGER (Former Employee) – Colorado – July 10, 2018
I was a store manager for a transition store, meaning corporate ran. During this time, I worked 40 paid hours a week, plus 10-15 unpaid hours a week via taking work home with me to get it completed during the required time frame OR answering work calls OR getting on conference calls. Overtime was not allowed what so ever. A normal day consisted of getting yelled at for things we had no control over. (store closing, taxes, damage done by a 3rd party delivery team, sears.com). The hardest part of the job was doing all the work knowing I wouldn't be compensated and knowing I would be reprimanded for it not being done. I did enjoy meeting members of the community when they weren't jerks.
Some nice people, time off if needed
long hours, lazy employees, no advancement, no overtime pay
such good people, the owner is an amazing woman and her staff is super friendly and helpful. From the minute you walk in you are greeted and if they dont know you by name then they will make it a point to remember your name.