Sears Employee Reviews
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Ashburn, VA194 reviews
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I worked for Sears for almost five years, first as a cashier and then as a store support associate, until my store closed down. I worked here for half of my senior year of highschool and all of college. It was a pretty good college job. The hours were very flexible and management was very understanding that I was still in school. For the most part my coworkers were fun to work with too. They pay wasn't the best. I was paid more than most people in the store and it still was not much. You can't expect much from a dying company.
best apart of my job was seeing and talking with customers. But the manager would often make everyone stay late to clean and fold before the new day. there was no tolerance for being late. as a sales clerk, it was not my job to fold and work the store but I was always asked to even though I was the only person at the register.
alone most of the time
staying late, last minute schedule changes
Managers seek out one specific coworker to push around and bully. They test their limits and wait for people to blow up so they have a reason to fire them before moving on to their next target. Otherwise all coworkers are nice and respect each other, which made working there tolerable. Free lunch on Saturday's.
A typical day is being assigned Leads from computer system from Prospects who are interested in Sears Products. Management is very Positive and want you to Succeed. The work Culture is very positive and supportive. The hardest part of the job is Traffic in the DMV area, some late nights. The most enjoyable part is positive Teammates. They make you feel like a Family. The most sharing of a Sales Group than I have been around in a long time (Work in Sales 25 + years). I would go back if it was Base Salary connected to the position.
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100% satisfaction for job I learn a lot of stuff and we treat us like a family we have team work always and help to each other about the task need to be done and team work always I'm doing cashier, costumer service , doing plannogram making signs in the store
I gained all my customer service experience from this company. I will recommend those who are good sales people to go work for this company. I am still their customer because they have many good products i purchase each year. They also have good customer service.
Day starts with downloading leads in the morning. If it's busy one gets 3-4 leads. Sometimes it's only one and they expect you to get them business by making cold calls. Suggestions by employee either are not valued or Managers don't have power to implement them. There is no 401K match.
In a typical day at work, I will greet over 200 customers daily and Processed payment from customers purchase and returns using credit card for over 300 customers daily which reduced the waiting time of the customers. Keep the working environment clean and safe for associates and customers.