Sears took my mind frame and skills, to a whole different level. Sears showed me that patients and understanding is not hard to do. When your dealing with multiple customers you have to develop those measures in life. When I received inbound calls and I saw that I could assist the customer make them happy and let them know that I appreciated their business that was a wonderful feeling. That type of motivation and altitude will always be successful and it keeps your customers in business with your company.
Worked for this company in the Asset prote tion manager role. When you were lucky enough to get a good knowledgeable Zone manager life was great. When you were stuck with some half wit that climbed the ladder to quickly because they had a silver tounge but did not have the practical experience to manage people, it was awful. AP Program overall was ineffective and senior AP leadership was out of touch with current field trends. Think they were collecting a paycheck and waiting for ship to sink.
Customer Service Representative/Sales (Former Employee) – San Antonio, TX – June 23, 2019
Just not worth it. Take a few bucks less an hour and work somewhere else. The managers try their best, but not all of them are the best or nicest. Coworkers vary as it is a very odd melting pot of people. Upper brass is god awful and with the company failing it was just more rules and regulations and scripting and it sucks your soul. Constant mandtory overtime followed by begging people to go home when call volume plummets. Not worth it.
A good place to learn the customer service skills in a real world environment and to better identify my career goals to maximize my quality of life. Provided another skillset for me to have in my toolbox.
I was eventually laid off from my position at Sears Holdings after almost twelve years with no severance pay. The management Executives seem to enjoy the "competitive" environment of their staff when what was really happening is they were encouraging employees to undermine or sabotage their coworkers efforts, projects and confidence just to see how far one is willing to go to make an extra forty cents an hour.
Sales Associate & Customer Service (Former Employee) – Miami, FL – June 22, 2019
An excellent opportunity to be a part of the team for this company. Great Employees, Customers, Management is the best, learned from the best here! I loved working here, gained experience, good environment, and excellent training materials.