Thank you for sharing your SECU experience! It's exciting to hear that you have found value in your professional development and overall learning experiences. With "Education" as one of our Core Values, we are committed to developing our employees so they can be the best they can be in their roles while developing skills for promotional opportunities. It's important to us that our employees feel personally fulfilled in what they do so it transfers to the passion around our social purpose in how we service our members.
Thank you for sharing your SECU experience! Although you found compensation to be favorable, we are saddened to hear that we may have failed in other areas. Leadership styles vary and, at times, conflict with what is most important for each of our employees. We take pride in how we collaborate and build relationships within the organization and will continue to stay focused on how we can improve these interactions. Perfection is not our goal (is there such a thing?) - fairness and respect for one another is.
Thank you for sharing your SECU experience - we're happy to hear that you found our focus on offering flexibility of value! We recognize the importance of work/life balance and strive to offer the support needed for employees to tend to life outside SECU.
Our Video Teller Center is an environment that allows us to engage with our members, via video, to conduct teller-based transactions. To do this, our Teller Services Representatives are servicing the entire membership across all financial centers in Maryland; as such, there will be times where volumes are higher than others - similar to what is experienced during peak times in a brick-and-mortar location.
At SECU, we place a tremendous amount of focus and attention on our Total Rewards program, which includes components related to compensation, benefits and growth opportunities. Our compensation structure is competitive and at market to Teller-based roles at other financial institutions, and we are putting more structure around career paths for our employees in the Video Teller Center to expand their skillset to other positions within the organization. 2018 will be an exciting year for SECU and we look forward to the opportunities this success will bring to our employees.
Thank you for sharing your SECU experience - we truly appreciate the feedback!
As you know, our Video Teller Center offers teller services to members at all financial center locations through video and interactive teller machines. Having goals is a good thing as it gives us something to work towards, and to then celebrate when we reach them! To best measure our success in how we service our members through this very important delivery channel (one of our organizational critical measures), there are metrics in place around average speed to answer and average handle time.
Although the transactions processed for members might feel routine, the actual interaction with members is not as we encourage each employee to bring out their personality to build rapport and engage with each member. Understanding this might not be an environment which everyone prefers and/or thrives in, we have a team of many who have a tremendous amount of passion around servicing our members while bringing fun to the job!
Thank you for your commitment to SECU and our members - we hope you find value, overall, in your SECU employee experience!
Thank you for sharing your SECU experience - it's great to see how much you've enjoyed acclimating to SECU and the role we play in making a positive contribution to the financial well-being of our members!
Understanding the technical aspect of banking plays a huge role in how we service our members, it's important for us to ensure we make the commitment to helping new team members acclimate to our environment and the job so they are successful in what they do. In other words, we believe we can teach the technical aspects of banking - that's our commitment to professional development provided team members come with table stakes of passion to deliver exceptional service to each and every member.
Our culture is member-centric, and our employees are members - building relationships within one's team and across the organization is, in big part, the core of our success. We are very committed to our critical measures and business priorities, as we should be...equally important is our commitment to having fun along the way!
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Thank you for sharing your SECU experience - our intent is not to have any of our team members feel overworked, and it seems we may have failed you in this regard. We are an organization that is strongly committed to our social purpose of servicing our members while bringing greater awareness of our value proposition to the communities we serve. To accomplish this, we work hard and play hard, making sure FUN is woven into the fiber of how we accomplish our goals.
Change is inevitable; without it, we will fail in delivering the responsibility we have to our members' financial experiences. As change is implemented, we understand that it's not always easy, especially for our employees who are driving the change on the front line with our members. So, we regularly seek feedback and input from our employees on how things are going and what we might do differently to help ease the anxiety that may come with change. We strive for a culture of transparency and accountability, so input from our employees is important where we have often made changes to our approach based on the feedback and input received.
With success, comes reward. We offer a rich total reward package offering competitive compensation with many ad hoc contests for branch employees, affordable benefits, generous leave benefits, employer contributions to retirement savings and professional development opportunities to help our employees advance in their careers.
We may not be a perfect organization (there's no such thing!)...we are, however, fair and reasonable in how we approach the employee experience - this is one of the SECU differentiators! less
Thank you for sharing your SECU employee experience - it's refreshing to hear your time with us has been a great way to start your career in the financial services industry!
Understanding the importance of offering flexibility with the demands of work, we strive to deliver on this promise by working around school schedules and other commitments. Life happens, and we get that. With that said, we also get the importance on delivering the value proposition to our members through the service they receive from our employees. Our work days might be busy, yet we rarely lose sight of making the time to celebrate our successes and have some fun! We work hard, we play hard...and, we are glad you are part of our success story!