Sedgwick Claims Management Services Employee Reviews

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1.0
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Nothing is as it seems
Senior Representative (Current Employee) –  Tampa, FLDecember 12, 2018
Sedgwick is not what I was told it would be. The salary position is not salary. If you miss a day and have no pto you are docked hours. They preach work life balance however you are expected to stay and do your work as well as others while not b omg paid for the overtime if you are salary. People are always out on short term disability due to the stress and anxiety.
Pros
The people
Cons
The workload
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3.0
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Great place
Manager (Current Employee) –  MichiganDecember 7, 2018
Great place to be until senior leadership no longer likes you. Good benefits, great peer to peer colleagues overall. Hardest part of job is our clients
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5.0
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Productive work inviorment for maximum growth
Case Management Coordinator (Current Employee) –  Lake Mary, FLDecember 5, 2018
A typical day at work is logging on to the computer and first triaging all of the new files that come in. I have learned a lot through the five years of working at Sedgwick. I am very thankful to the management who always taught me and encouraged me to learn and grow. The hardest part about the job is the hours are not very flexible, but other than that, it is an amazing job with wonderful benefits and people.
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3.0
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No room for growth
STD Specialist (Former Employee) –  Chicago, ILDecember 4, 2018
The company has decent pay, however, there is no work-life balance. In addition, experience and education do not matter at this company and will not get you promoted.
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2.0
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No room for advancement
Claims Assistant (Former Employee) –  Richardson, TXDecember 2, 2018
No room for advancement within the department. Management does not appreciate employees. Director was very mean and out of touch with employees. Heavy caseloads and the pay was low
Pros
Free Lunches
Cons
Healthcare and pay
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5.0
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A place to stay if you can afford it
Claims Representative (Current Employee) –  Hoffman Estates, ILNovember 27, 2018
I would never think of leaving this company if salary was realistic. Definitely not a competitive salary. Otherwise wonderful company with support, great people, great teams, flexibility, advancement, etc.
Pros
Everything you'd want
Cons
...Salary
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4.0
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Call Center Employees are treated like the bottom of the barrel
Service Center Representative (Current Employee) –  Memphis, TNNovember 26, 2018
First of all the company itself is great, I have no complaints about Sedgwick as a whole. If you have to use the Call Center as an entry point, take it. But be prepared to be treated like a peon until you can break free. SCAs and SCRs are on the front lines, but their work is minimized and not recognized much by the company. They have made some recent changes with the Call Center scheduling that have thrown off work-life balance for many colleagues and it has affected Service. Great customer service was a top priority but as more clients are added to the roster, customer service has taken a second seat to production and hitting numbers.
Pros
Great Benefits and Advancement Opportunities
Cons
Call Center is not respected much
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5.0
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Productive place to work
Claims Assistant (Current Employee) –  Philadelphia, PANovember 26, 2018
Productive place to work you learn a lot of new things such how to be one company one team . A lot of challenges room for advancement. The people you work with are very friendly and approachable. Especially the colleagues than you work with. Everyone helps one another out such as your colleagues
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4.0
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Very fun and productive workplace
Call Center Agent (Former Employee) –  Iowa City, IANovember 26, 2018
Sedgwick was my first real job and instantly they made me feel welcome at the company. They pay you for training and are patient with you learning what is essential to succeed there. Instead of co-workers they refer to fellow enployees as Colleagues, which helps one mentally feel important.
Pros
Work from home oppurtunity, 401k
Cons
Fixed hours
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1.0
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Terrible company to work for
SCR (Former Employee) –  Hilliard, OHNovember 25, 2018
This company lies and has various system issues that will hamper job performance. Management is extremely inconsistent, one employee will have multiple write-ups and bad scores, while still keeping a job. The other employee will have good scores and be fired without warning.

This company will cause stress and doesn’t promote unless you’re one of the favorites.

Stay away!!!!
Pros
co-workers but most either leave or fired
Cons
system issues, management, benefits, pay
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1.0
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Extremely High Turnover
Customer Service Representative/Call Center (Former Employee) –  Oviedo, FLNovember 21, 2018
Sedgwick is an established and respected company for the business it handles. There is a very high turnover. The training is very fast paced and overwhelming to most. More than half of the people hired leave during the training process which says a lot about why the turnover rate is so high
Pros
none
Cons
everything
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3.0
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Stressful
Long Term Disability Claims Adjustor (Former Employee) –  Calabasas, CANovember 20, 2018
I never felt that I was given enough training, and was just expected to jump in without a full understanding of why things were done. My trainer went on disability leave shortly after I was hired, and due to high caseloads, no one was available to offer consistent ongoing training.
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1.0
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seniority means nothing
Customer Service Representive (Current Employee) –  Coralville, IANovember 18, 2018
Seniority means nothing to this company. Overtime added to work schedules. Work schedule is changed daily. May vary up to 4 hrs each day. Hired with a set schedule.
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3.0
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A good place to work if you are a young employee.
Workman's Comp. Adjuster (Former Employee) –  Seattle, WANovember 15, 2018
I really enjoyed the job, but the training needed to succeed was not offered to the older new hires. From what I saw if you were over 30 you were required to figure out the job on your own. I was actually told to walk around the office and ask my co-workers how to do things, a very uncomfortable position to be in.
Pros
Nice location, Good People
Cons
Poor training for people over 30.
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3.0
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My office handled the claims for only 1 client with high claim volume
A national third party claim administrator (Former Employee) –  Des Moines, IANovember 12, 2018
I managed a team of 52 claims professional. We handle claims for 1 retail client with exposures throughout the United States. These includes lawsuits, and complex claims. As the claimants were also customers of the client, it was important to handle these claims in a proactive and fair manner. It was a challenging job but contributed to developing strong time management and employee relations and development opportunities.
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3.0
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Challenging
Claims Examiner II (Former Employee) –  Rochester, NYNovember 7, 2018
Sedgwick is a fast paced company. Demand of clients can be high demand at times. Opportunities for advancement always exist. Job requires time management to address all daily responsibilities.
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3.0
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No room for advancement
Customer Service Representative (Former Employee) –  Seven Hills, OHNovember 2, 2018
This job will drain you dry. you are audited by a team of morons who does not take the calls but will tell you everything that is done wrong. Management dues not back you up and after the training class you are pretty much on your own.
Pros
none
Cons
short breaks, stressful from company and customers.
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1.0
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Overworked, underpaid. Horrible management. Toxic work environment.
Claims Adjuster (Former Employee) –  Charleston, WVNovember 2, 2018
Case loads are unmanageable - the managers have unrealistic expectations. You end up working 12+ hours per day and on weekends without any overtime compensation just in an attempt to keep up with the case load. Plenty of PTO but you cannot take it without suffering for it upon your return from vacation. There is zero work life balance. The training is nonexistent. Managers are not supportive, nor do they care about the employees. They only care about getting enough closures at the end of the month so they can get their bonuses while the adjusters are stuck working till 9 at night in an attempt to put a dent in the claims they dump on you. You'll have some adjusters who are capped at 200+ claims, and others at the same grade level with only 100 claims. Favoritism runs rampant at this office.. you can forget about advancement in your career because they promote personal favorites as opposed to promoting based on performance. The managers have no clue how to manage and don't seem to understand the concept that happy employees are productive employees. My advice is to use Sedgwick as a stepping stone to get your licenses & take your experience to another company who will actually appreciate your good work ethic.
Pros
None
Cons
Everything.
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1.0
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Poor Management, no work/life balance, Standard operating procedures, no assistance.no parking reinbursement
Sr. Disability Rep. (Former Employee) –  Cedar Rapids, IANovember 1, 2018
Typical day: Pay for parking, walk a long way in the dark. Go early to work, stay late. Answering phone, working accounts, returning calls, working on issues that arise, monitoring of phone, work done, time off the phones. Told must stay till critical's are done. Do not premote work/life balance. Want you to work long hours daily & Saturday's. Treated like peasants whom don't or shouldn't have a life outside of work. You have to tell your manager when you are leaving for the day. Nasty looks, No assistance and said to follow standard operating procedures. Micro managed from beginning of day to end of day. Nothing positive ever told to the employees, just negative. Most we get is a good morning sometimes in the morning.
Pros
Insurance, great co-workers-until they leave
Cons
micro managed, under paid, worked long hours, you have to pay for parking, no assistance with issues that arise, no life/work balance
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3.0
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enjoy my co workers
Claims Assistant/ Coach Assist (Current Employee) –  Seven Hills, OHOctober 31, 2018
take a lot of call, file claim, give claim status, provide the card member with coverage, assist with co assist, also help with web claim, R/O update info into voyagers, do follow up call from card member, on there feed back from there experience
Pros
the management dont care about the employee
Cons
great place to get experience
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3.2
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