Sedgwick Claims Management Services Employee Reviews

3.2
Overall rating
Based on 875 reviews
Ratings breakdown
5178
4214
3246
2106
1131
Sort by: Helpfulness | Rating | Date
Found 873 reviews matching the search See all 875 reviews
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Fun place to work at
Claims Associate-Worker Compensation (Former Employee) –  Hilliard, OHMay 23, 2018
A typical day was processing and settle worker compensation claims. Determine medical benefits due and data entry, proof read and mail letters. I managed my work by prioritizing it. No hard part of the job. I enjoyed reading the claims.
Pros
Free lunch
Cons
Being Laid Off
Was this review helpful?YesNoReport
2.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Team Leads are inexperienced
CLAIM EXAMINER (Former Employee) –  Aurora, ILMay 21, 2018
Management places Team Leads with little to no experience in handling various types of claims. My past supervisor had no general liability litigation experience and had only been in the business for less than 5 years.
Pros
ample vacation
Cons
poor salary compensation
Was this review helpful?YesNoReport
2.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Micromanagement at its best
Disability (Current Employee) –  Coralville, IAMay 18, 2018
The work is not hard. What makes for a miserable workplace is the management. They Micromanage every work process, schedules, and PTO but blame it all on the account. I have a professional degree yet am treated like an uneducated hourly minimum wage worker with someone watching when I log in, telling me how many calls Ive made each day, keeping stats on the work I do and comparing it to my colleagues. I’d be better off being paid on an hourly basis here - I can work 10 hours one day but if im done early on another day later that same week we are not allowed to leave early. It’s really the worst case of micromanagement I’ve ever experienced in my career.
Pros
Work from home, great benefits
Cons
(Micro)Management, pitiful raise
Was this review helpful?Yes 1NoReport
2.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
na
Claims Adjuster II (Former Employee) –  Portland, ORMay 18, 2018
There needs to be more culture in this environment . There is little to no innovation and creativity. Everyday you work with old technology and outdated processes. Diversity and inclusion does not exist. Turnover is very high.
Was this review helpful?YesNoReport
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
As the company grows, the less the company keeps up
Senior Disability Representative (Current Employee) –  Dubuque, IAMay 16, 2018
From the get-go, it was a great place to work. There was some balance between home and work. However, as the company continues to boom, opportunity to grow diminished as they've tried to maximize profits by overworking salaried employees, the promotion process is deeply flawed, and the overall work load is unreasonable given the increased demands with no technological updates that allow the job to become simplified.
Pros
Company provides a lot of PTO
Cons
Employees overworked, underpaid, and promotion processes are flawed
Was this review helpful?YesNoReport
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Good company to work for
Disability Specialist (Former Employee) –  Hilliard, OHMay 14, 2018
Sedgwick has a lot of advancement and is a good company to work for. They have good benefits and a friendly place to work. Sometimes it can be stressful, but what job can’t??
Pros
Benefits
Cons
Sometimes the supervisors are useless
Was this review helpful?Yes 1NoReport
1.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
No work life balance
Leave Management Supervisor (Current Employee) –  Indianapolis, INMay 12, 2018
Management micro-manages everyone. There is no work life balance and salaried employees have to work 12-14 hours a day just to get the work done. Regardless of how hard you work you feel unappreciated because management only recognizes their favorites.
Pros
Pay well, good benefits
Cons
No work life balance, not appreciated for hard work, micro-managed
Was this review helpful?Yes 1NoReport
2.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Stressful work
Senior Disability Representative (Current Employee) –  Hilliard, OHMay 10, 2018
Fun if you like working 55+ hour work weeks and never being compensated for it. Being loaded down with so much work even staying 12 hrs a day 5 days a week isnt enough to complete it. Then coming in the next day to be told all the time you spend there isnt enough, more is expected of you, then getting disciplined because your work is behind. Sorry but not for $42000 a year. Also when you know more than your lead when you were in the same training class is not very reassuring.
Pros
The job itself is fun.
Cons
Probably too many to list here
Was this review helpful?Yes 2NoReport
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Another third party who sees you as just a number
Leave of Absence Coordinator (Current Employee) –  Hilliard, OHMay 10, 2018
Another TPA who sees employees as disposable. They acknowledge poor employees and ignore the ones who work their butts off then take advantage of those same employees. They’ll lie straight to your face about what’s going on in the office as far as changes for business needs. Be prepared for everything to change weekly if not daily. There is no routine at all.
Pros
Vacation days to start
Cons
Poor culture, little recognition, no advancement
Was this review helpful?YesNoReport
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great Atmosphere
Operations Support Services Coordinator (Former Employee) –  Plano, TXMay 10, 2018
Thanks to Sedgwick, I was able to complete my Bachelor's degree. Really great company to work for and well staffed. Lot's of opportunity for change within the company.
Was this review helpful?Yes 1NoReport
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Did not like company
Service Center Representative (Current Employee) –  New Albany OhioMay 8, 2018
Did not like company, poor management, low pay, poor staff, not a lot of room for advancement. Personel unhappy, too much gossiping and bickering. Just did not like work environment.
Pros
working hours
Cons
management
Was this review helpful?Yes 1NoReport
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Ups and Downs
Administrative Assistant (Former Employee) –  Coralville, IAMay 8, 2018
Day to day is always different which is really nice. BUT... management is poor! They do not care about their employees as much as they say they do. They do not communicate.
Was this review helpful?YesNoReport
1.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Do Not Work Here
Service Center Representative (Former Employee) –  Coralville, IAMay 3, 2018
Favoritism by management for friends and fsmily employees. Back stabbibg culture. Raise was .09 an hour and they said that was good after a year of perfct attendance and no occurances.
Pros
Read my review
Cons
Read my review
Was this review helpful?Yes 3No 1Report
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
not enough help in the service center
Senior Service Center Representative (Current Employee) –  Coralville, IAMay 2, 2018
nice benefits, 5 weeks vacation, work at home opportunity, good training available, good supervisors that are willing to work with you and go the distance.
Was this review helpful?YesNoReport
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Good Benefits
Leave of Absence Team Lead (Current Employee) –  New Albany, OHApril 30, 2018
not much work life balance. Good benefits Nice environment to work with some great associates. Do promote with in. Have some opportunity to apply to the other locations.
Pros
5 weeks PTO
Cons
no work life balance
Was this review helpful?YesNoReport
1.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Long hours, large case load, poor management, worse compensation
Claims Examiner (Current Employee) –  Salt Lake City, UTApril 29, 2018
The work itself isn't terrible. A place you can sit by yourself and analyze your own claims and get things done on your own. Once outside your own world there, things are a disaster. There are consistent and ongoing performance assessments and matrixes to hit...they harp on you for not hitting goals, but will never mention it or give raises, bonuses or anything if you actually hit the goals. The case loads are ridiculous and impossible to do quality work on all of them in a 40hr work week, expect to work 50+. No worries if you are management though, you will be out that door as soon as 5pm hits; before any of your employees without a doubt. If you are good at getting your employees to work more than you do, Sedgwick might be the place for you.
Claims get shifted around by management hoping no one notices the greater burden they place on everybody since management increases their own monthly bonuses via attrition; those bonuses won't get passed onto you as an employee either.
The PTO is decent when you start out, at 20 days. However the company knows there is no way you can take that many days because your work load is ridiculous. Take a day off and the work doesn't stop coming in, and no one to cover you, so you now have 2 days of work to do in only 1; a punishment for taking PTO.
The good news though, if you want to work for barely above entry level salary, this place is the place to be! Once you accept a job, they won't look at your salary seriously again, and if they do, its to tell you you just missed a big raise because you missed one of the hundreds of performance
  more... matrix scores by a hundreth of a point or something.  less
Pros
Can be an independent type of setting, work by yourself
Cons
Pretty much everything else
Was this review helpful?Yes 2NoReport
2.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Environment of Workplace
Leave of Absences Coordinator (Current Employee) –  Irving, TXApril 28, 2018
Management is horrible and they do not know how to manage employees properly. They lack compassion, integrity, and common sense when managing claims and dealing with employees. They micro manage employees and require tedious reports everyday. The hardest part of the job and dealing with the passive-aggressiveness from supervisors and managers.
Pros
Benfits
Cons
Micromanaging
Was this review helpful?Yes 3NoReport
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
you're on your own
Team Leader (Former Employee) –  Eden Prairie, MNApril 24, 2018
It's sink or swim here. Expect little-to-no training and a high caseload right off the bat. Management tries to improve things, but overall it's a stressful work environment.
Pros
casual dress code, decent PTO
Cons
no training, high stress environment
Was this review helpful?Yes 1NoReport
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
working
Claims Team Lead-Liability (Current Employee) –  Charlotte, NCApril 23, 2018
they give a lot of paid time off. they also have a variety of benefits as well as several remote positions that are available. they focus a lot on diversity.
Was this review helpful?Yes 1No 1Report
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Stressful Work Enviroment
Specialty Operations Specialist (Former Employee) –  Spokane, WA; Seattle, WA; Olympia, WAApril 23, 2018
The workloads are large and usually unmanageable in the time frame allowed. There is little to no training available. The sales staff tells new clients whatever it takes to bring them on board even when the staff is unable to do what was promised.
Pros
Good benefits, great number of vacation days.
Cons
Hard to take time off to use your vacation days, Work load is too large, Unrealistic expectations, Pay scale is all over the place for the same position.
Was this review helpful?Yes 1NoReport
Claimed Profile

Want to know more about working here?

Ask a question about working or interviewing at Sedgwick Claims Management Services. Our community is ready to answer.

Ask a Question

Ratings from women

3.0InHerSight Score

2.5Personal Development

3.4Career Opportunities

3.2Family Support

Women rate the female-friendliness of their workplaces on InHerSight

Powered by InHerSight