Sedgwick Claims Management Services Employee Reviews

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3.0
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Challenging
Claims Examiner II (Former Employee) –  Rochester, NYNovember 7, 2018
Sedgwick is a fast paced company. Demand of clients can be high demand at times. Opportunities for advancement always exist. Job requires time management to address all daily responsibilities.
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3.0
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No room for advancement
Customer Service Representative (Former Employee) –  Seven Hills, OHNovember 2, 2018
This job will drain you dry. you are audited by a team of morons who does not take the calls but will tell you everything that is done wrong. Management dues not back you up and after the training class you are pretty much on your own.
Pros
none
Cons
short breaks, stressful from company and customers.
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1.0
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Overworked, underpaid. Horrible management. Toxic work environment.
Claims Adjuster (Former Employee) –  Charleston, WVNovember 2, 2018
Case loads are unmanageable - the managers have unrealistic expectations. You end up working 12+ hours per day and on weekends without any overtime compensation just in an attempt to keep up with the case load. Plenty of PTO but you cannot take it without suffering for it upon your return from vacation. There is zero work life balance. The training is nonexistent. Managers are not supportive, nor do they care about the employees. They only care about getting enough closures at the end of the month so they can get their bonuses while the adjusters are stuck working till 9 at night in an attempt to put a dent in the claims they dump on you. You'll have some adjusters who are capped at 200+ claims, and others at the same grade level with only 100 claims. Favoritism runs rampant at this office.. you can forget about advancement in your career because they promote personal favorites as opposed to promoting based on performance. The managers have no clue how to manage and don't seem to understand the concept that happy employees are productive employees. My advice is to use Sedgwick as a stepping stone to get your licenses & take your experience to another company who will actually appreciate your good work ethic.
Pros
None
Cons
Everything.
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1.0
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Poor Management, no work/life balance, Standard operating procedures, no assistance.no parking reinbursement
Sr. Disability Rep. (Former Employee) –  Cedar Rapids, IANovember 1, 2018
Typical day: Pay for parking, walk a long way in the dark. Go early to work, stay late. Answering phone, working accounts, returning calls, working on issues that arise, monitoring of phone, work done, time off the phones. Told must stay till critical's are done. Do not premote work/life balance. Want you to work long hours daily & Saturday's. Treated like peasants whom don't or shouldn't have a life outside of work. You have to tell your manager when you are leaving for the day. Nasty looks, No assistance and said to follow standard operating procedures. Micro managed from beginning of day to end of day. Nothing positive ever told to the employees, just negative. Most we get is a good morning sometimes in the morning.
Pros
Insurance, great co-workers-until they leave
Cons
micro managed, under paid, worked long hours, you have to pay for parking, no assistance with issues that arise, no life/work balance
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3.0
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enjoy my co workers
Claims Assistant/ Coach Assist (Current Employee) –  Seven Hills, OHOctober 31, 2018
take a lot of call, file claim, give claim status, provide the card member with coverage, assist with co assist, also help with web claim, R/O update info into voyagers, do follow up call from card member, on there feed back from there experience
Pros
the management dont care about the employee
Cons
great place to get experience
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3.0
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Culture needs to improve
Team Lead (Current Employee) –  Memphis, TNOctober 30, 2018
Upper management tends to make company-wide decisions without considering how it will affect the employees who actually have to make it happen. There are never enough employees and the culture has gotten so bad that many groups are contractor heavy as you can't keep permanent employees. A financial software upgrade is now going on 3 years-3 years in which employees were limited on PTO time and any sense of normalcy.
Pros
Co workers are great to work with
Cons
Upper management-there is no trust in them
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5.0
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Productive and enjoyable workplace
Service Center Associate (Former Employee) –  Las Vegas, NVOctober 26, 2018
Working from home was awesome, as it gave me more time be at home with my family. Typical days at work were non-stressful and I learned a lot of information about the time management industry.
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1.0
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Not worth the stress
Claims (Former Employee) –  Charleston, WVOctober 25, 2018
Sedgwick is not worth the stress. Overworked and underpaid.
They won't hire anyone new, they just keep piling work on everyone. They give plenty of PTO but make you feel guilty for taking it. You can't take off unless there is someone there to cover your job and do their own.
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3.0
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production
Clinical disability specialist (Current Employee) –  West Hills, CAOctober 24, 2018
production work, not necessarily what is needed to complete reviews, phone contact when necessary provide feedback always requested. work life balance recommended
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4.0
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Great people and benefits
Claims Associate (Current Employee) –  Hoffman Estates, ILOctober 21, 2018
I wish the starting pay was more fair. Although experience varies, I found that people with less work which and experience were starting at a hire salary without even hav8ng to negotiate for more.
Pros
Benefits
Cons
Stress levels
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3.0
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High stress, unrealistic expectations, and inconsistent management
Claims Representative (Current Employee) –  Charleston, WVOctober 20, 2018
The work load is very difficult. Training is nonexistent. There is very little support to exceed. The morale is awful. Everybody does their job differently and the rules are very subjective. Not a good place for a free thinker.
Pros
Benefits are good. Pay is decent.
Cons
Work/life balance is horrible, even though they claim it’s a value.
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4.0
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Sedgwick is a good compnay to work for
Claims Examiner III (Former Employee) –  Philadelphia, PAOctober 20, 2018
Sedgwick isa very good company to work for. the accounts and management was fair to their employees. I would reccomend this company to a friend who needs work.
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4.0
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Great place to work
Customer Care Representative (Current Employee) –  Orlando, FL 32826October 19, 2018
Pretty great place to work. Job duties are manageable and goals are reasonable to accomplish. Only down fall is one track points system. All missed time and performance review is all under the same tracking system so can work against you. Otherwise pretty great place to work!
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5.0
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A really good place to work.
Office Assistant/Receptionist (Former Employee) –  Eden Prairie, MNOctober 19, 2018
This company was an enjoyable place to work. Everyone was so friendly.

You were challenged in your work each day and had the opportunities to excel in your field with their in-house university programs.

Hardest thing for me, was running out of day to get all my work done. There was always plenty to do.

The flexibility to be able to do things on or off work. It took a lot of stress off of one' life.
Pros
Working with wonderful people.
Cons
Not getting up away from my desk very often.
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1.0
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Worst job ever
Sr disability rep (Former Employee) –  MinnesotaOctober 18, 2018
Toxic environment. Working 12 hours per day is not work life balance. The workload can’t get done in 8 hours but the supervisors and team leads tell you it can- but they don’t do the work and they leave on time. They don’t care that their employees are staying til 8-9-10 at night. Not one person on our team completed their work in 8 hours. Everyone stayed late or worked at home at night. We were never paid overtime or compensated for the crazy amounts of hours we worked. PTO is available but trying to take time off was difficult when you have a small group. I wonder if they ever read these reviews because if I ran this company- I would be working real hard to try and fix this retention and turnover problem that seems to be a very BIG common denominator with this complany. The training or lack of is AWFUL. There is no formal training but you are expected to master everything in a short amount of time. Training is done by one person who doesn’t really have time because they have their own caseload too. As an STD examiner- you are doing 2 jobs, STD and FMLA and getting paid for one. Sedgwick needs to re evaluate their values and pay more attention to their employees and their work life balance- perhaps they should read these reviews. What a joke. Worst company.
Pros
Paycheck
Cons
You never stop working, nothing positive, toxic environment, condescending team leader
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1.0
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Truthful rating
Service Center Representative (Former Employee) –  OhioOctober 17, 2018
As much stuff you have to do here as a worker they pay VERY POORLY, VERY!!! pay rate starts at $13 and should start off at $16+ very under paid for workload. Mandatory over time because the turn over rate here is ridiculous, so they make you work more because they cant keep employees. Just a negative place to work in my opinion. You do accumulate PTO however you can never get approved to use PTO. Catchy part about that is you have to use PTO hours before the new year because they DO NOT roll over. Basically only way to use PTO is you'll have to call off and then you'll gain an occurrence. Management does not even follow their own rules most of the time. They will BARLEY train you and then throw you on the floor then penalize you for doing something you were barely trained in. You have to share desk with EVERYONE which is disgusting, some one caught community pneumonia because of that. Which I'm not sure why desk have to be shared when there aren't even a lot of employees to have to share desk.
Pros
Nothing
Cons
Mandatory over time, Accumilate PTO but can never use it, and pay rate is extremely low for the workload
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2.0
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Overworked and under appreciated
Claims Representative (Former Employee) –  Harrisburg, PAOctober 16, 2018
Work caseloads were impossible and you are expected to live there, working 12+ hours a day. When a healthy work/life balance is attempted the employees get too behind in their work and are constantly stressed.
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Do not work here if you have a family or want to go to school while working
Disability Representative, Sr (Former Employee) –  Southfield, MIOctober 16, 2018
All in all, the nicest way I can describe this company is "numbers-driven". No matter how much they promote work-life balance, it does not exist. They are all about meeting the needs of the client with the least amount of employees possible. If that requires you to work 15 hours while your supervisor works from the comfort of their home, asking you to lie about them physically being in the office, then so be it. This from the top-down culture. You can have a death and your family, and they could care less. You get the minimum time off, then they want to know when you're coming back to work. DO not take a salary position with them, for you are "at-will" and if they want you fired, they can certainly find a method to make you fireable as an employee. They do not adhere to the Americans with Disabilities
Act. Management will discipline for rules they themselves don't adhere to. They do "herd-call" hirings of mass employees, then fire the ones that aren't liked or, the ones that have a slower learning curve. The training is subpar.Yet you are disciplined when you make an error due to lack of training. When your supervisor outright asks you to lie, and you won't, you can pretty much countdown the days until you're terminated. The only thing I enjoyed were the lifelong friendships I've made. I've seen marriages fail and families irrevocable harmed because how poorly the employees are treated and the toll it takes on them personally. I am SO HAPPY that I took my experience and ran! All of my previous co-workers are not happy their and feel stuck.
Pros
You get a paycheck
Cons
No work-life balance, long hours, no OT pay, poor training
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3.0
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Best co-workers
Registered Nurse Case Management Specialist (Current Employee) –  Cincinnati, OHOctober 11, 2018
A great place to learn about Ohio BWC laws and regulations. Not very flexible in working hours or ability to work from home. Very demanding/micro managing. Not a lot of autonomy as a nurse.
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3.0
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Decent employer
Claims Examiner III (Current Employee) –  Hunt Valley, MDOctober 9, 2018
Employee's are not treated equally. The better you do, the more they give you to do. It is a salaried position and you are expected to work more than 40hrs/wk.
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3.2
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