Sedgwick Claims Management Services Employee Reviews

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2.0
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Great benefits and colleagues but management is terrible.
Vendor Management Specialist (Current Employee) –  Independence, OHOctober 11, 2018
Mid-level management is great and everyone on the floor is really nice. PTO is second to none, I started with 20 days! Great benefits and they offer a lot of great educational resources and tuition reimbursement. The only downside is senior leadership. They pretty much make all of the great job perks not worth it. They will demean you, tell you to shut up and not ask questions and do what they say when they say it. Unless you're willing to be a yes man and act like a trained monkey or a cog in a machine, you will hate this job.
Pros
Pto, Education
Cons
Upper level management
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3.0
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Decent employer
Claims Examiner III (Current Employee) –  Hunt Valley, MDOctober 9, 2018
Employee's are not treated equally. The better you do, the more they give you to do. It is a salaried position and you are expected to work more than 40hrs/wk.
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5.0
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A stable and busy work environment
CUSTOMER CARE PROFESSIONAL (Former Employee) –  Seven Hills, OHOctober 8, 2018
Sedgwick Claims Management Services offered a stable employment opportunity. The benefits were emmaculate with different options to choose from. The opportunity for advancement was slim to none, however the employment itself was consistent. I would recommend Sedgwick CMS to a friend.
Pros
Stable, Constitent
Cons
No Advancement, Mandatory Overtime
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3.0
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Demanding job but coworkers were great.
Return to Work Vocational Specialist (Former Employee) –  Olympia, WAOctober 8, 2018
Very demanding job, coworkers were great. I believe the CEO was a great guy but local management didn't seem to value the employees. Had fun summer activities and holiday celebrations.
Pros
Great coworkers
Cons
Poor managers
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4.0
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Cool place to work
Leave of Absence Coordinator (Current Employee) –  Orlando, FLOctober 6, 2018
Sedgwick is a cool place to work. They have good benefits and the work environment is fun. In the office they do activities now and then that gets all the employees involved.
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5.0
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Fun and amazing work experience.
Claims Adjuster (Former Employee) –  Lewisville, TXOctober 4, 2018
Sedgwick was a very good learning experience. Within 2 weeks I was promoted as they saw the potential in me. The PTO is amazing and they are so understanding when things come up. You constantly have little web seminars to keep you updating and the company really goes all out to show they value you.
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1.0
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Dont bother
AVP (Former Employee) –  Chicago, ILOctober 4, 2018
Unless you are desperate don't work for sedgwick...Your worth is no more to this company than the value of sawdust. Upper-level executives have contempt for adjusters
Pros
None
Cons
To many to list
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1.0
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No support, no structure, high expectations
Claims Adjuster (Former Employee) –  Salt Lake City, UTOctober 4, 2018
Continual demands to produce more and more work. Complete lack of support or training. Even offering solutions, feedback, and being proactive gets you nowhere. Managers at this office are a black hole, not a supportive or proactive thought enters their mind. They care about you getting enough closures at month end so they get a bonus, after that its close their office door until they leave at 5pm sharp; when your stuck at work until 7 or 8 hoping to put a dent in all the overdue diaries they dumped on you that day. Career advancement hasn't been an issue at this office as once your stuck here you'r career is over. No one can say anything or the manager will tell you to 'keep quite', that goes for daily chatting and overall complaints to corporate. If you can, during an interview, ask any associate here if they are actively looking for other jobs...they all are, always.
Pros
I guess decent time off at 20 days, can't use it though cause too busy
Cons
Everything else.
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4.0
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Good place to work with good people
CLAIMS ASSISTANT (Current Employee) –  Dubuque, IAOctober 3, 2018
A typical work day starts with gathering your info to begin your assigned tasks. Then meeting the deadlines for the day.

I learned how to process the claims of family leave and disability.

The management is a good group that sets a person up to succeed.

Work place culture is very good, a vast diversity in employees.

Hardest part of the job is trying to learn each process in a timely manner.

The most enjoyable part is meeting the new people.
Pros
people, work environment, work space
Cons
salary
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1.0
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Stressful and Poorly Managed
Licensed Claims Adjuster (Former Employee) –  Seven Hills, OHOctober 3, 2018
The managers have no clue how to manage. They actually don't care that they don't know anything and they throw you under the bus every chance they get. This place is a black hole. It's just a no. Period. Upper management walk past and dont even speak. Managers play favorites, workload is unbalanced, they have no resources to assist with doing the job and since this is a TPA, there is no stability, they will lay you off. Apply here at your own risk but you cant say you didnt know beforehand.
Pros
No Pros, this place is where you go to die
Cons
The managers are horrible. Just don't do it, nothing about this place is worth it.
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1.0
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"The worst company and remote position ever".
Distributed E-Support Analyst (Former Employee) –  RemoteSeptember 28, 2018
The experience of working for this employer was nothing more than a nightmare.From day one they setup false expectations and will never respect you as an employee.You are suppose to be responsible for data entry of claims,and are expected to key at least 40-50 claims a day but their systems are never working and you are constantly on the phone with helpdesk.No room for meeting production.Would never recommend this employer to anyone.Everyone from IT,management,and so called team leads are incredibly rude and aren't very knowledgeable outside of being able to answer phones and data entry.The pay is horribly low for the tasks you are expected to perform daily.You won't be treated fairly if ever you have a situation come up in your personal life.There's no compassion for one's situation and you'll be booted out if ever something outside of "SEDGWICK'S door happens.No job stability at all.
Pros
Working remote
Cons
Low pay hourly, rude organization of people
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2.0
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stressful, quick paced work environment
Sr disability Representative (Former Employee) –  Southfield, MISeptember 28, 2018
I worked at the Southfield, MI office, there was a lack of balance, Sr disability reps were overworked with extremely high claim counts based on the staffing issues,management selects personal favorites for advancement instead of those who deserve the position, and make adjustments to requirements to ensure who they have selected fits. Although you were not micro managed you were expected to complete a god awful amount of work, with supervisors and auditors breathing down your back with ever changing procedures. I worked at least 55 hours and paid salary for 37.5 hours. If you have small children or outside life expectations this is not the job for you!!
Pros
1 hour lunches
Cons
non flexible schedules, long work hours
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3.0
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Fast-paced and high stress environment without much structure.
Consumer Claims Representative/Arbitration (Current Employee) –  Virginia Beach, VASeptember 25, 2018
I have worked with Sedgwick for 3 years and I have to say that the environment has not changed. The expectations of claims handling is intensified due to staffing issues. Not enough people to due the job.
Pros
Not micro-managed
Cons
minimal raise in salary; not paying what you are worth
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3.0
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no work/life balance
General Liability Claims Examiner III (Former Employee) –  Minneapolis, MNSeptember 25, 2018
Lack of a work/life balance. Unreasonable productivity expectations. Working for a TPA puts you in the middle between Sedgwick Management and the client.
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4.0
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Time Put in at The Office
Claims Assistant (Former Employee) –  Southfield, MISeptember 25, 2018
Typical Day: Varied from dat to day. Always depended on who needed what done.

Learned: A lot about S&A benefits and also a little bit about Work Comp benefits.

Management: Seemingly tried to do thier best.

Work Place Culture: Interesting

Hardest Part: Trying to adapt to the often changing situations

Enjoyable Part: Raises given and friends made.
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5.0
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Great Company to work for WAH
Service Center Representative (Current Employee) –  Lexington, KYSeptember 21, 2018
I work a Tier1 service center representative, providing phone support to clients employees medical leaves. I've been with the company now for 6yrs and I enjoy providing customer service care. The company has and supports a very diverse workplace culture.
Pros
Providing great customer service
Cons
Pay does not match the industry and high level of expectation of the employees.
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1.0
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Sweatshop atmosphere not fun to work there
Claims Examiner III (Former Employee) –  South CarolinaSeptember 21, 2018
U get accts 3/4 months w/past due diaries & u work Sat/Sun _ they don't appreciate . only say there r lots past due. ... & treat like a slave. It's no fun
Pros
I can't think of any pros
Cons
It's a sweatshop, . More work than hours in the day, you're not appreciate it, it's not fun to work there
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3.0
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no to recovery
Subrogation Adjuster (Current Employee) –  Independence, OHSeptember 20, 2018
The company is not the best in the recovery dept. The management is not clear on what it is they are supposed to do. There are no incentives to being a salaried employee
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4.0
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Review
Customer service Representative (Former Employee) –  Seven Hills, OHSeptember 19, 2018
Sedgwick is a good company to work for the benefits are outstanding but the pay rate for jobs you are preforming are to low they have a overall good and friendly work environment and Leads that are willing to assist you.
Pros
n/a
Cons
n/a
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4.0
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Very flexible with hours and people with families
Claims Examiner (Current Employee) –  Portland, ORSeptember 14, 2018
Sedgwick is a great place to work. The benefits and PTO they give you is great and the flexibility you have with working your hours is great for people with families and children.
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Overall rating

3.2
Based on 995 reviews
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