REAL management NEEDED, training materials are outdated and HIGHLY ineffective, system/programs outdated, processes are outdated, wordy and stressful. They assume one cap fits ALL, using 1 style of processing for ALL clients, not necessarily customizing the CARE needed for claim management or client management. You'll be required to be a robot and work excessive hours without proper training or supervision or more money/benefits. The process/systems fails more than it works. The environment is very OLD and DRY. They claim inclusion, diversity and EEO but failing to see it when I look around. One google search will give you all you need to know, and people who work there have YET to see ANY improvements!
work life balance, pay, advancements, training