Sedgwick
Sedgwick Employee Reviews
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Work from home
Service Center Agent (Current Employee) – Texas – January 19, 2019
Nice place to work if you want to wrk from home. Good training, assistance when needed is available. They do allow swap days, during black out days. Weekends are slow.
Pros
Work from home
Cons
Low wages
Room for improvement
Disability Representative (Current Employee) – Orlando, FL – December 10, 2018
REAL management NEEDED, training materials are outdated and HIGHLY ineffective, system/programs outdated, processes are outdated, wordy and stressful. They assume one cap fits ALL, using 1 style of processing for ALL clients, not necessarily customizing the CARE needed for claim management or client management. You'll be required to be a robot and work excessive hours without proper training or supervision or more money/benefits. The process/systems fails more than it works. The environment is very OLD and DRY. They claim inclusion, diversity and EEO but failing to see it when I look around. One google search will give you all you need to know, and people who work there have YET to see ANY improvements!
Pros
health benefits
Cons
work life balance, pay, advancements, training
Call Center Employees are treated like the bottom of the barrel
Service Center Representative (Current Employee) – Memphis, TN – November 26, 2018
First of all the company itself is great, I have no complaints about Sedgwick as a whole. If you have to use the Call Center as an entry point, take it. But be prepared to be treated like a peon until you can break free. SCAs and SCRs are on the front lines, but their work is minimized and not recognized much by the company. They have made some recent changes with the Call Center scheduling that have thrown off work-life balance for many colleagues and it has affected Service. Great customer service was a top priority but as more clients are added to the roster, customer service has taken a second seat to production and hitting numbers.
Pros
Great Benefits and Advancement Opportunities
Cons
Call Center is not respected much
stressful, quick paced work environment
Sr disability Representative (Former Employee) – Southfield, MI – September 28, 2018
I worked at the Southfield, MI office, there was a lack of balance, Sr disability reps were overworked with extremely high claim counts based on the staffing issues,management selects personal favorites for advancement instead of those who deserve the position, and make adjustments to requirements to ensure who they have selected fits. Although you were not micro managed you were expected to complete a god awful amount of work, with supervisors and auditors breathing down your back with ever changing procedures. I worked at least 55 hours and paid salary for 37.5 hours. If you have small children or outside life expectations this is not the job for you!!
Pros
1 hour lunches
Cons
non flexible schedules, long work hours
Salary and work life balance
Senior Disability Examiner (Current Employee) – Southfield, MI – January 1, 2019
The salary offered for the work required by a Senior Disability Examiner is not at what I would consider to be an acceptable level. Being an exempt employee means you are required to work as many hours necessary to get claims processed even when you're handling your case load along with the case load of others when they are off work. The work life balance is horrible for leaders as well as examiners. Team Leads work countless hours at home trying to keep up. Examiners work from home trying to keep up. Examiners are required to work 7.5 hours per day however many work 9-10 hours or longer.
Poor Management/Client needs above employees
Customer Service Representative (Former Employee) – Plano, TX – December 26, 2018
The management here can definitely be overhauled. The system is set up for employees to despise others. Training is inconsistent and as a result of the poor training floor workers do not have the tools necessary to do their jobs without high levels of stress. employees who care about their jobs and serving the clients usually end up leaving because management cares more about quantity over quality, another stressor. On the upside, the benefits are better than average.
Pros
above average benefits
Cons
short breaks, not people oriented, poor management
Unprofessional management, overworked, underpaid
Claims Recovery Representative (Current Employee) – Independence, OH – August 6, 2018
I've been with this company for over 3yrs. It's unfortunate that they constantly place the most unprofessional and under qualified people in leadership roles, which makes for a miserable work environment. Employees are severly underpaid compared to industry averages and we are over worked. Unrealistic goals are set and instead of finding solutions to make things run in a more productive manner, management threatens employees with "performance management/ write-ups". They do not encourage a healthy work/life balance. The job function itself is fairly easy; however, the environment is miserable and the pay is struggle.
Pros
Pto
Cons
Poor salary, unprofessional environment, extreme work loads
Terrible company to work for
SCR (Former Employee) – Hilliard, OH – November 25, 2018
This company lies and has various system issues that will hamper job performance. Management is extremely inconsistent, one employee will have multiple write-ups and bad scores, while still keeping a job. The other employee will have good scores and be fired without warning.
This company will cause stress and doesn’t promote unless you’re one of the favorites.
Stay away!!!!
This company will cause stress and doesn’t promote unless you’re one of the favorites.
Stay away!!!!
Pros
co-workers but most either leave or fired
Cons
system issues, management, benefits, pay
Not worth the pay for all the work
Claims (Current Employee) – Plano, TX – August 5, 2018
The pay is very low compared to similar companies and then you are expected to work long hours and nights/weekends to just try and keep up with the workload. They are very understaffed but they just keep increasing the case loads so they can cut more staff.
The company as a whole states 'caring counts' and they put their employees first and profits second. Unfortunately that's not the case in most offices, it's obvious the clients come first and employees are a distant second. Senior leadership is like most companies, have some really good ones and some terrible ones. Seems like many get promoted just because of who they know, not because they are any good. So that drives down morale even more.
The company as a whole states 'caring counts' and they put their employees first and profits second. Unfortunately that's not the case in most offices, it's obvious the clients come first and employees are a distant second. Senior leadership is like most companies, have some really good ones and some terrible ones. Seems like many get promoted just because of who they know, not because they are any good. So that drives down morale even more.
Pros
PTO banks, 401K match and HSA contributions
Cons
Pay, work loads, long hours and a toxic work envirnment
Good place to work with good people
CLAIMS ASSISTANT (Current Employee) – Dubuque, IA – October 3, 2018
A typical work day starts with gathering your info to begin your assigned tasks. Then meeting the deadlines for the day.
I learned how to process the claims of family leave and disability.
The management is a good group that sets a person up to succeed.
Work place culture is very good, a vast diversity in employees.
Hardest part of the job is trying to learn each process in a timely manner.
The most enjoyable part is meeting the new people.
I learned how to process the claims of family leave and disability.
The management is a good group that sets a person up to succeed.
Work place culture is very good, a vast diversity in employees.
Hardest part of the job is trying to learn each process in a timely manner.
The most enjoyable part is meeting the new people.
Pros
people, work environment, work space
Cons
salary
It's a paycheck...
Claims Specialist II (Current Employee) – Frisco, TX – January 3, 2019
The job environment is negative. The management is poor. The credit is never given to the people who deserve it, but to people who brown nose. Unequal distribution of work. Pay is sub-standard. They will try their best to cheat you out of the benefits you are entitled to (i.e. PTO, bereavement, having a work-life balance). Lousy workplace overall.
Pros
It's a paycheck.
Cons
It's a terrible place to work.
Productive work inviorment for maximum growth
Case Management Coordinator (Current Employee) – Lake Mary, FL – December 5, 2018
A typical day at work is logging on to the computer and first triaging all of the new files that come in. I have learned a lot through the five years of working at Sedgwick. I am very thankful to the management who always taught me and encouraged me to learn and grow. The hardest part about the job is the hours are not very flexible, but other than that, it is an amazing job with wonderful benefits and people.
Do Not Get Sucked In By the Benefits
CLAIM EXAMINER (Current Employee) – Chicago, IL – July 9, 2018
Sedgwick cares nothing about your personal growth as an employee or as a person. All they care about is numbers. The amount of work required for an adjuster to complete is ridiculous, especially without the assistance of claim assistances. Work life balance is not appreciated not valued. The expectation is for everyone to work over their scheduled time all the time, with no type of compensation or even appreciation for the work and effort. Career advancement is a JOKE. I asked my manager how to prepare myself to apply for another position or to move around in the company. The response I was given was to just apply and ask all my questions in the interview.
Pros
Nice amount of PTO
Cons
Everything else
Nothing is as it seems
Senior Representative (Current Employee) – Tampa, FL – December 12, 2018
Sedgwick is not what I was told it would be. The salary position is not salary. If you miss a day and have no pto you are docked hours. They preach work life balance however you are expected to stay and do your work as well as others while not b omg paid for the overtime if you are salary. People are always out on short term disability due to the stress and anxiety.
Pros
The people
Cons
The workload
Overworked, underpaid. Horrible management. Toxic work environment.
Claims Adjuster (Former Employee) – Charleston, WV – November 2, 2018
Case loads are unmanageable - the managers have unrealistic expectations. You end up working 12+ hours per day and on weekends without any overtime compensation just in an attempt to keep up with the case load. Plenty of PTO but you cannot take it without suffering for it upon your return from vacation. There is zero work life balance. The training is nonexistent. Managers are not supportive, nor do they care about the employees. They only care about getting enough closures at the end of the month so they can get their bonuses while the adjusters are stuck working till 9 at night in an attempt to put a dent in the claims they dump on you. You'll have some adjusters who are capped at 200+ claims, and others at the same grade level with only 100 claims. Favoritism runs rampant at this office.. you can forget about advancement in your career because they promote personal favorites as opposed to promoting based on performance. The managers have no clue how to manage and don't seem to understand the concept that happy employees are productive employees. My advice is to use Sedgwick as a stepping stone to get your licenses & take your experience to another company who will actually appreciate your good work ethic.
Pros
None
Cons
Everything.
Poor management with good benefits
Claims Examiner (Former Employee) – Seven Hills, OH – July 12, 2018
Benefits were great, but that's about all they have going for them. Everything is micromanaged to the point where it is near impossible to accomplish anything in a timely manner. Managers taking 2+ weeks to approve things which are on a timed deadline, then when the other parties grow impatient and file complaints it's on you. Pay is all over the place with no logic. Someone doing the same job as you with the same seniority as you could potentially be getting paid 10-12K more than you for doing the same thing. If you want to accomplish all the things which they expect you to do, expect to work 50+ hours a week in a salaried position which you don't get overtime.
Pros
Great PTO and benefits
Cons
Long hours, inadequate pay and very poor leadership
A stable and busy work environment
CUSTOMER CARE PROFESSIONAL (Former Employee) – Seven Hills, OH – October 8, 2018
Sedgwick Claims Management Services offered a stable employment opportunity. The benefits were emmaculate with different options to choose from. The opportunity for advancement was slim to none, however the employment itself was consistent. I would recommend Sedgwick CMS to a friend.
Pros
Stable, Constitent
Cons
No Advancement, Mandatory Overtime
High stress, unrealistic expectations, and inconsistent management
Claims Representative (Current Employee) – Charleston, WV – October 20, 2018
The work load is very difficult. Training is nonexistent. There is very little support to exceed. The morale is awful. Everybody does their job differently and the rules are very subjective. Not a good place for a free thinker.
Pros
Benefits are good. Pay is decent.
Cons
Work/life balance is horrible, even though they claim it’s a value.
Great place to start
Case Manager - Disability/FMLA (Current Employee) – Orlando, FL – September 3, 2018
Sedgwick is a great company to get your foot in the door of the insurance industry, however they are a third party administrator so the compensation is wholly dependent on thr client you work for. Overall the work life balance is fair. They are really big on taking personal time off and office engagement is truly at an all time high. Not a bad company to work for at all.
Pros
Work life balance, decent benefits, office engagement
Cons
Compensation
Time Put in at The Office
Claims Assistant (Former Employee) – Southfield, MI – September 25, 2018
Typical Day: Varied from dat to day. Always depended on who needed what done.
Learned: A lot about S&A benefits and also a little bit about Work Comp benefits.
Management: Seemingly tried to do thier best.
Work Place Culture: Interesting
Hardest Part: Trying to adapt to the often changing situations
Enjoyable Part: Raises given and friends made.
Learned: A lot about S&A benefits and also a little bit about Work Comp benefits.
Management: Seemingly tried to do thier best.
Work Place Culture: Interesting
Hardest Part: Trying to adapt to the often changing situations
Enjoyable Part: Raises given and friends made.
Fast-paced and high stress environment without much structure.
Consumer Claims Representative/Arbitration (Current Employee) – Virginia Beach, VA – September 25, 2018
I have worked with Sedgwick for 3 years and I have to say that the environment has not changed. The expectations of claims handling is intensified due to staffing issues. Not enough people to due the job.
Pros
Not micro-managed
Cons
minimal raise in salary; not paying what you are worth