Stepping stone. not a place to plant your feet and grow. don't waste your time.
Your calls are rated by someone else and you are given 7 days to rebuttal. I did so twice and both times the person retaliated against me. One of the calls didn't even have a recording. So how was I even to know that any of the things happened. My team lead also objected. I was fired over a VERY minor technicality afterwards.The Lady that fires people seems to enjoy doing so. They treat you like filth during your departure and you are not allowed to work in the same field due to a non compete clause for 2 years. They claim you are given all this training after hire, but it never happens. Be prepared to listen, read, talk and type at the same time. You are penalized for the dead air. You must read the incoming callers company profile before moving on with the call.......you need to type, listen to the caller, read and talk at the same time. I just don't think that reasonable. If a team lead forgets to do adjust your time, that is on you. Nothing happens to the team lead. Your are given PTO, but you are only allowed to use a certain amount during a certain time. those times are not told to written. You will find out when they take them from you last pay. Team leads ignore you a lot. Stepping stone. not a place to plant your feet and grow. don't waste your time.
Great Benefits, They provide your equipment.
You are retaliated against if you object to a call review, You are given 7 days to object and if you do, that person goes after you on subsequent calls, They will get you fired!!!!!