When I started at See's, the environment was fun. We worked hard, but it was always fun. Over the last couple of years, it not fun any more. It's like everyone is walking on egg shells.
A typical work day for me is answering phones, proactive tracing and taking orders. Proactive tracing is when we call the carriers to make that orders will be delivered on time. If not, we schedule earliest delivery time. We also call customer to inform them of new delivery date.
I have learned carrier regulations on delivery times. I have also learned to enter orders, track orders, and agent support.
The hardest part of the job is being laid off every year.
The most enjoyable part of the job is most of my coworkers