Questions and Answers about Serco

Here's what people have asked and answered about working for and interviewing at Serco.

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The best questions are directly relevant to Serco.
  • What is the work environment and culture like?
  • How are the working hours?
  • What are some tips for doing well in the interview?

45 questions

Very organized and professional

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The general work hours are staggered shifts:
6a-2:30p
6:15a-2:45p
6:30a-3:00p
3p-11:30p
3:15p-11:45p
3:30p-12a

With shifts also ranging in days:
Mon-Fri
Tues-Sat
Sun-Thurs

There is also a new hybrid shift that I'm not able to recall exactly.
It all depends on your position and supervisor.

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There was an ad in the newspaper which allows you to text it. So i texted it around 8pm and they called me the next morning before 9am for an interview within 2 weeks.

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The only reason I did not want to tell anyone that I worked at Serco was because their next question would be what do you do and I would have to tell them, I process applications for the ACA, Obamacare. Depending on how the person felt about the program I would sometimes get many more questions, complaints or thank you's.

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You get 40hrs of sick but only get a few hours of it every other week.

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Pay your employees more, give more vacation time. Vacation should start at the very beginning of the year, not on your anniversary date. A one hour lunch would be nice. Managers should be there to help EVERYONE!!!! Not just their OWN TEAM!!!!!

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As with any job we had very busy times and slow times as well.

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Only if you get the opportunity to move to a higher paying position. Outside of that no.

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NO, facility was closed on most weekends, and all holidays. All holidays were paid

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Went on an interview for the Administrative Assistant II position which is posted here and many other places and what they did not disclose in the job posting is that you are required to work 24/7. My eyes almost fell out of my head. Basically after you work your regular hours in the facility M-F you are also required to be on call and report in via phone and computer when contacted, which can be anytime of the day and night. Also, ne is required to work every Saturday and possibly on Sundays. The values of having life balance that is mentioned within their web site obviously does not apply to this position at all. Terrible, waste of time all around for me and the interviewers. Things like this should be disclosed in a job posting. :(

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