Interview is telling you every thing in the most deceiving way to make you think all is good ,in reality it all bad. I.e. they tell you about paid holidays but leave out that it is mandatory to work all but one.
Management could drop the arrogant,egotistical cop mentality and be willing to accept that they not God like superior beings . More like idiotic A~ holes.
Job descriptions are void of salary and shift requirements. Serco recruiters/managers/trainers withhold information until the first interview. Federal / Government contracts pay well to contract vendors, this is not translated to starting pay/benefits. If you get a response to an application, consider yourself fortunate. Upon first interview expect on the spot skills assessment, request for security screening and a future drug screen. If you respond in any way, with any request made other than in a "let's go" fashion, you will be dropped from consideration and future communication will cease. Turn over is high in most domestic positions due to pay/demands of positions. Low entry pay and high shift demands. Most require a 24/7/365 commitment.
If you were in charge, what would you do to make Serco a better place to work?
Let supervisors know that they are there to assist their team members without making them feel bad.
I was applied many times as a position Station Agent but till i am not receiving any call or Interview from the Hr Department.
The only reason I did not want to tell anyone that I worked at Serco was because their next question would be what do you do and I would have to tell them, I process applications for the ACA, Obamacare. Depending on how the person felt about the program I would sometimes get many more questions, complaints or thank you's.