Serco Employee Reviews

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Serco
Accounting Clerk (Temporary) (Former Employee) –  Fort Lewis, WAMay 23, 2018
Working for Serco was rewarding. Worked with great coworkers always willing to help when there are questions. On site supervisor treated his staff as if it was his own family he cared about. Great atmosphere to work in.
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Incompetence on every level.
Air Traffic Controller/Manager (Former Employee) –  Pendleton, ORMay 23, 2018
From upper management to maintaining safety in everyday roles you’ll find they pass on a surface inspection. But upon closer look or having to work as operators you will soon find the cracks that are expected to be filled but never are
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Very chill and relaxed
General Clerk II (Current Employee) –  Lawton, OKMay 23, 2018
Serco is a very chill and relaxed environment. You get to wear what you want so it’s comfortable. Only thing is staying up all day without falling asleep. The schedule is nice & for the work the pay is excellent
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Great learning experience
Task Supervisor (Current Employee) –  LondonMay 23, 2018
Serco is a great company to work for and grow with. On a typical day for me was to oversee a team and provide guidance in order to help them succeed .
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Great Benefits
General Clerk II-Seasonal (Former Employee) –  Lawton, OKMay 22, 2018
I appreciate the health insurance and 401 K. I was able to get dental work a few days after getting hired. Supervisor were awesome. I would definitely go back. Stability was a questionable issue.
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Relaxed Job
General Clerk II (Former Employee) –  Rogers, ARMay 20, 2018
Most of the time we have to take training to learn more new skills.
work place too quite. No entertainment. If there is no work we have to sit like idle.
Pros
No free lunch
Cons
Short breaks, Can't use phones
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Great pay......horrible conditions
Shift Supervisor / Deputy Site Manager (Current Employee) –  Lawton, OKMay 20, 2018
Terrible place to work.....the management staff is abysmal.....corporate doesn't care......workers are like a hamster in a wheel. The place is a revolving door and wastes taxpayers money.
Pros
They pay great
Cons
Everything else
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Good money just boring
Customer Service Representative (Former Employee) –  London, KYMay 19, 2018
The job hrs was fixed good money just not anymore thsn an hr a day for work. Spent the other 7 doing little tests about being business ethics. Not relevant to the job at all
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Unstable
General Clerk II (Current Employee) –  London, KYMay 19, 2018
Awful management. You never know from one day to the next what you will work, and when you do, you're micromanaged. I wouldn't call management dishonest, but they hide things from the employees.
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Great place to work!
Federal Contractor (Former Employee) –  Ellenwood, GAMay 16, 2018
I thoroughly enjoyed working as a contractor for this company. My supervisor was very helpful, understanding and knowledgeable. Good work life balance
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Fast Paced
Administrative Supervisor (Former Employee) –  Great Lakes, ILMay 15, 2018
Excellent military contractor, more family than co-workers. Great place to work, great life experience. Almost like being in the military, but without the enlistment.
Pros
Good benefits, Awards
Cons
Fast Paced
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Constant change, noise and pressure
GENERAL CLERK II (Former Employee) –  Lawton, OKMay 10, 2018
Constant change in processing work rules. Temp in building to warm or to cool. Production and quality standards, Credit and awards given to highest weekly scores.
Pros
401-K is good
Cons
constant change in work guidence.
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Boring, repetitive, dreadful
General Clerk 3 (Current Employee) –  Rogers, ARMay 8, 2018
Typical day: show up, have a team huddle that mostly consists of "dad jokes" and "this day in history trivia" then work until we die a little more inside.
Pros
The occasional food truck is waiting to sell lunch food at 8am.
Cons
Micro-managers walk the floor but evaporate when they are needed
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Government Contract
Project Coordinator (Former Employee) –  Rogers, ARMay 5, 2018
Rewarding position! Serving the government is an honor, Serving the public is even better! This was a rewarding experience, My position was temporary.
Pros
Insurance paid options
Cons
Some scheduling could use improvement
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Not a great place to work
General Clerk II (Former Employee) –  Wentzville, MOMay 4, 2018
Was not trained adequately for the position. Would get trained to perform one task and the rules would change on how to do the task in the middle of the shift and then QA would come around and do over the shoulder assessments on tasks that we were barely trained to perform. This was one of the worst places to work.
Pros
Good Benefits
Cons
Poor training and management
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productive
General Clerk 2 (Former Employee) –  Lawton, OKMay 2, 2018
This was an amazing company to work for I enjoyed getting up everyday and going to work for my eight hour shift. This company have some good benefits as well.
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Great Place
Customer Service Representative (Former Employee) –  Anchorage, AK 99505May 1, 2018
This is a really really really great Place to work and a really great place to be apart of a team with individuals who actually care about one another and make work days easier.
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Good company but 80/20 rule in effect
Project Manager (Current Employee) –  San Diego, CAMay 1, 2018
Great company to work for overall. Fairly stable job security and generally they are good about promoting and advancement. My biggest gripe is the 80/20 rule. Definitely 20% of the people do 80% of the work. The support staff for the boots on the ground people is minimal.
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heavy work load
Configuration Manager (Current Employee) –  San Diego, CAApril 30, 2018
Be prepared to give it 110 percent 5 or more days a week. SERCO is very fast paced and there is a lot of work to be done in an 8 hour day 5 days a week.
Pros
lots of work
Cons
lots of work
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Serco
Quality Control Specialist (Former Employee) –  Rogers, ARApril 30, 2018
Work schedule was great. Learn audit experience within my job functions. Management was to be desired as it is very micro managed. Culture is very high school
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Overall rating

3.6
Based on 3,044 reviews
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3.5Work/Life Balance
3.4Compensation/Benefits
3.2Job Security/Advancement
3.2Management
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Diversity score

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50out of 100

The Diversity Score tracks how positively diverse employees rate their experience at Serco.