General Clerk (Former Employee) – Wentzville, MO – February 4, 2019
There were too many changes, sometime daily. There was constant moving and switching seats. there was constant changes in how to complete the assignments we were given. Sometime a change would happen during the morning and by afternoon we would have a change, but by evening the change would take place back to the original way to complete a task. Then to make thing worse the amount of task we were to completed, and changed again, then changed one more time.
Suitable for Employees New to Call Center/Corporate Environment
Supervisor (Former Employee) – Fort Wayne, IN – January 31, 2019
The culture in this environment needs a significant investment in grooming employee behavior. Otherwise, it's a great place to grow.
Internal promotions are strongly enforced. High performing employees typically promoted within the first year. However, it's difficult to retain the high performing employees when the other 75% of the team needs so much development on being business professionals.
Parking Enforcement Officer (Former Employee) – Chicago, IL – December 16, 2018
Serco can be a decent job if you liking working outside in all weather type. The upper management is horrible. Too much favoritisms and the head manager allowed it. No need to discuss anything with the head manager cause he let his assistant and his assistant daughter tell him what to do. The hours are horrible 6 at night to 2 in the morning and all they care about is a high ticket count. The pay is extremely low for the work. It suppose to be training provided by the assistant daughter but all she does is sit in a dark room and all the phone the entire time, no learning is taking place.
Upper management, favoritisms, low pay and weather conditions
Supplier Performance Manager (Current Employee) – Home worker – February 5, 2019
The job started well, management was fantastic, wage was excellent for the area, able to work from home, just go in for meetings. Change of management and management reorgansiation and it started going down hill. No yearly review [even after asking several times], regular consultation periods, started being very insecure, job reorganisation over and over again.
Employee (Current Employee) – Usa – December 12, 2018
Poor place to work and most coworkers from Technicians to Senior Engineers have substance abuse issues that makes it difficult to get work accomplished. Management doesn't proactively try to get rid of this issue but instead would rather conceal and deny it. Its only a matter of time until someone gets injured from somebody high on the job and thinking/behaving irrationally. More random drug testing should be implemented to hold those accountable for their actions.
General Clerk III (Former Employee) – Wentzville, MO – January 29, 2019
The work was often very high paced , but the job was very rewarding. It was truly a great feeling to be able to provide health care for someone who other wise would not have it, and who life could very well depend on it.
I was a great feeling to be able to help others. My team was also very much like a family.
Service Desk Manager (Former Employee) – Washington/Metro, DC – November 4, 2018
Good culture about giving respect to all employees. I wish more training opportunities were available. Serco needs to be proactively aggressive in the training and retention of employees. They are very backward in this regard. It's not a personnel or human resources issue they need to change their corporate culture. Finding good people and retaining them is important.
General Clerk (Former Employee) – Wentzville, MO – February 8, 2019
Social experiment run by the government. Crazy. It could have been a decent job if the company didn't change expectations, seat locations, rules, and shift times every few weeks. This location was shut down and the employees were laid off. No severance package. We found out about the layoff on the news. Yeah.
General Clerk II (Former Employee) – Rogers, AR – October 2, 2018
Serco was a enjoyable place to work. We had very little "idle" time, so the days passed quickly. Management was good, although most of my interaction was with my Supervisor. The Serco culture was generally relaxed and fun. The hardest part of the job was trying find something to do when their was no work (but those times were very few) and the most enjoyable part of the job was interacting with the consumer.
Mechanical Assembler II (Former Employee) – San Diego, CA – December 11, 2018
Where SERCO is a good place to work, new hires are typically under paid for their skills, there is some room for advancement, but you have to do lot of sucking up in order to get noticed. It is mostly shipboard work with the military, so there are some really cool things to learn and see while working here.
Working with peers to resolved many difference issues
Team Lead and Senior IT Desktop Hardware Engineer (Current Employee) – Reston, VA – November 12, 2018
It is my pleasure for working for serco, I wish can spend more time with them. It is a good place to work and I have discover many of unresolved problem throughout the team work with others peer. My jobs is making Manage all hardware equipment in the agency
Bilingual Customer Service Representative (Former Employee) – Oklahoma – January 16, 2019
The management is horrible ..the job is good but it's no longer a permanent job. They dont care about the employees it's more important to meet quota and not much care about customers either..serco.is just in it to make money
General Clerk II (Former Employee) – Wentzville, MO – November 10, 2018
work was fair, pay was fair for the work. management sucked unless you had one of the good ones, company policies were constantly changing, every Monday it felt like a new orientation for the first 30 minutes.
easy work and good pay for it
late hours, office closed- tied to obamacare politics
Technician II (Former Employee) – Hazleton, PA – January 15, 2019
The transportation area is filled with a bunch of cut throat rats you could not even stand looking at their false faces. Don't even apply, stay where you are, no union You train some one, work with them, and then they fire you.
Exceptional Family Member Program (Former Employee) – Corpus Christi, TX – September 30, 2018
Great company to work for. I enjoyed my time there. Benefits were great. However, since it was a contract company, the negotiation process between contracts had us worried. Unfortunately, they did not get the contract again. Luckily, the new company took on the current employees. That was stressful.
Productive and efficient company with great benefits
Military Personnel Assistant I (Former Employee) – Holloman AFB, NM – August 21, 2018
A typical day was very fast paced. I was always learning something new, and I loved it. Being able to work directly with military and their families was a great experience. Management was easy to work with and getting in contact with individuals from the headquarters was always easy. I would love to get to another location and continue this career at some point.
General Clerk II (Former Employee) – Lawton, OK – August 29, 2018
I personally enjoyed being an employee at Serco. I was learning new things about the company. I liked working individually and with others. I could depend on my supervisor to explain things thoroughly to help me get the job done. They always motivate employees and reward them. That was always encouraging. Overall, it's one of my favorite jobs I've ever worked for.