Case Manager (Former Employee) – Augusta-Richmond County, GA – June 30, 2018
Serenity is a joke. The entire place is filled with liars. The pay is that of a stipend. There is no professionalism. The agency favors and gives privileges to the staff that they hire that have a mental health diagnosis. They should only hire mentally ill staff to work with others with the same or similar challenges. Or clearly inform perspective staff that you will be working predominantly with mentally unstable staff. Allow the perspective candidate to decide if they will be able to tolerate the inconsistencies of unstable coworkers and managers. No disrespect to the mentally ill but a person who is unstable cannot lead appropriately. Serenity is a "hustle" for the staff members there. Barely anyone is professional. They are oblivious to what professionalism truly means. Serenity is a "con" agency to exploit both workers and clients. They do not provide adequate training and they "cover up" issues when they arise. The staff is disgustingly rude and have the audacity to have biblical verses on their emails. They seem to be pseudo religious. They have staff that cross boundaries with the clients regularly i.e., eat clients food, provide food to clients and even request personal favors from clients like cosmetology services. Most of the mental health personnel are inundated and severely overworked and drained. It is impossible to provide quality services if you are overly stressed and decompensating yourself. Not to mention the mentally ill staff who some of them admit to not recieving treatment themselves. Serenity also condones you working for free becausemore... you are told to clock out. However, it is impossible to complete the bulk of assigned work. Some positions have an unrealistic quota and documentation must be submitted in a timely manner. Subsequently, you work for free to meet the deadlines. And those company/state cars that the staff drive are waiting to break down. I actually overheard someone that works in the transportation department state so. Some of the cars have odors and dirt in them from over a decade. Serenity and their complicit practices are repulsive. If you candidly engage a staff person there or a client served there, you would learn that serenity is deceptive intentionally.less
simply having a job and servicing those that are unable to aid themselves
Unprofessional, fraudulent staff, mean, rude, disrespectful, greedy and insipid
Clerk (Former Employee) – Augusta, GA – June 23, 2018
The job is stressful! Coworker stress you out more than clients. The company is very unorganized. The turnover rate is extremely high and that negatively impacts the clients served. They hire individuals with mental illness to treat individuals with mental illness. How does that work? IT DOESN'T.
A typical day at Serenity Behavioral Health requires tremendous patience and flexibility. Sadly, it is my opinion, that Serenity is simply a dumping ground for any client who can pay for a bed. They print a brochure stating all of the services they say they provide but do not.provide. The restrictions that are imposed on mentally ill patients who also suffer with substance abuse issues are too restrictive. It is a very restrictive program which works for some but not the majority. There are fire code violations such as keeping several people in our building with no windows. The houses they own have bedbugs and rats.
DD Residential Staff (Current Employee) – Augusta-Richmond County, GA – April 13, 2018
I see myself working no other place than Serenity. A typical day as a supervisor is providing staff training, communicating with individuals/staff and handling any individual/staff issues or concerns, and attending meetings. The most enjoyable part of the job is making a difference in others lives and providing staff the tools to be successful with their jobs.
PATH Case Manager (Former Employee) – Augusta, GA – March 28, 2018
A good first job, however experience is not rewarded. The focus is not on the individuals served but productivity. The contact with the individuals is good working with the individuals served is rewarding. Management does not support the entry level employees. A typical day at work is billing, billing, billing, meeting with individuals, doing notes in twenty four hours.
Direct Support Professional (Current Employee) – Augusta, GA – October 21, 2017
Company would do better if communication and consideration is consistent from leadership on down. The non competitive pay attracts the wrong type of employees and behaviors within this agency considering the ever growing list of duties in comparison to the low pay, high stressful days, lack of resources and lack of staff in order to carry out all your duties. I wish management would be more involved with their employees to have actual working knowledge of the realism of their services.
You meet some greet people
Low pay, high staff turnovers, unrealistic work expectations
Addictions Counselor (Former Employee) – MA – October 3, 2017
Needs more benefits and room to expand. It's a great service concept but it has outgrown the building that it is in. Also, look at the micromanagement issue. Really enjoyed having a variety of people to work with. From administration, to medical and clinical. It was nice to see it all in one place.
free amazing food, beautiful facility, you work 40 hours and that's it (NO OT expected)
No office space, constantly trying to find a place to do counseling, lack of benefits and time off (2 weeks for lower level, 3 weeks for mid, 4 weeks for management only), must work every weekend, hard to get time off approved, had to work one to two late nights
house keeping (Former Employee) – Haverhill, MA – September 7, 2017
It was a great experience working here & getting to meet new people everyday & learn different things in others life working here was actually one of the best most relaxing Job I've had just had to make sure to clean and have everything done the right way
Certified Peer Specialist (Former Employee) – Thomson, GA – June 23, 2017
Overall its a good place to work, but you can burn out, very quickly. You must learn to set boundaries for yourself, otherwise your compassion will outweigh your reach. That will get you disheartened, which will begin the burn out effect.
Mental Health Worker (Current Employee) – Augusta, GA – May 19, 2015
My days begin with briefing on the individuals. Afterwards notes are reviewed and dinner is prepared for the evening. Individuals prepare for bed. Their medications are prepared, and the individuals go to bed for the night.
IT Director (Former Employee) – Augusta, GA – March 28, 2015
Being a state governed Behavioral Health CSB, things are always changing which can help to keep things interesting but can make for lots of stress at times with very short notification to deadline ratios with sometimes notifications coming after the deadlines (typical state things however). Most of management is supportive and good leaders.
assisting individuals to bring a smile to their face
Client Support Worker (Former Employee) – Augusta, GA – July 28, 2014
assist with medication verification,check documentation of previous shift,assist with household duties,transport,assist individuals with ADL'S,supervise medication administration,assist with meals,daily documentation,assist with baths and all personal hygiene,made rounds on every hour until relief arrived.The most rewarding is to assist individuals with gaining or maintaining their independence.
Paraprofessional (Former Employee) – Augusta, GA – June 28, 2013
Perform case management duties by linking community resources to the individuals served. Provide paraprofessional social services to individuals and their families served. Assist in dealing with personal and social problems. Participate in treatment team planning weekly.