DSP loves the individuals, but it's hard to care for them with poor management.
Residential Assistant (Current Employee) – Knoxville, TN – April 2, 2018
Sertoma is a place, where the management believes the company has high standards and is the best place in Knoxville to work. It of course has potential, but it definitely shouldn't be placed on a pedestal. The communication is terrible. The staff gets blamed for things, but no one holds management accountable for their many mistakes and shortcomings. They say that everyone is here to support the needs of the individuals, but at the end of the day, there needs are last. The pay is low & they'll give anybody on the street a job. They claim to have standards when it comes to hiring staff, but everybody in Knoxville has worked for this company one time or another, and that's the real reason why they are so short staff now as we speak. They should really clean house & start fresh. Again, Sertoma has great potential, but management needs to realize that Sertoma has many flaws & until they can see that, it want get better. A very stressful place to work & they have the nerve to start at $8.00 for all the hard work DSP does. They really don't appreciate staff like they claim they do, their just looking for more hires to fill shifts, so the head leaders in the office don't have to. Everyone is stressed & overworked.
At times, it can feel like a family setting
Most days it doesn't.