Serv Behavioral Health System
Happiness rating is 51 out of 100
3.1 out of 5 stars.
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Serv Behavioral Health System Employee Reviews

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United States121 reviews

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3.2Work-Life Balance

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Learning experience

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A good learning experience and a great place to grow. The job fell short with salary for this management position. It lacked a person's worth. This made the job duties challenging. The consumers were the best experience and made the job worthy.
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Management terrible

Unsupported by management and administration. No structure or real support for clients. Seems to only care about the money and not really doing what is best for the consumers.
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Serv Behavioral Health System insights

Based on 87 survey responses
Areas for improvement
  • Trust in colleagues
  • Fair pay for job
  • Sense of belonging

Great compensation, but it can get cut throat

Extremely busy no real time to yourself, a tone of late days, but you will be compensated for your work. There is a great team of folks that are willing to help you and there are some that are looking to see you fail. Its part of life.


Great pay with bonuses, some really good people to work with that care


Need to live the areas
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executives only care about their bonuses

Staff is nice. Executives are rude and demeaning and only care about their fat bonuses. They care more about being sucked up to than about the actual work that needs to be done.
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Good stepping stone

Good opportunity for those straight out of college looking to gain experience & get your foot in the door. You will gain a lot of experience, however for the job your overworked & underpaid.
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I like the fact that they often communicate with staffs, by way of having regular meetings

This was my first time working in this field as a Nurse. I didn’t feel that some of the DSP,s were trained enough on caring for this Population of clients. They treated the Job as if it was their home. The environment was not professional enough. There was a lack of respect towards A Nurse. If for instance a DSP called out on one site, me as a Nurse would have to go to that home to work as a DSP and I don’t think that was fair.
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Revolving Door

Working here was miserable. You can gain some experience if you need a resume bullet, but anyone with talent and ambition leaves fast. It’s the definition of a revolving door. You’re also not likely to learn anything valuable, and there is some shady stuff going on at corporate. This is a small nonprofit organization that thinks it’s a Fortune 500. Mismanaged is an understatement.


Bloated titles, You can be a VP with little or no experience, You can get by without actually doing work, Learn a few buzzwords and kiss up to the right people—that’s all


Inexperienced leadership, You won’t learn anything, Small nonprofit: the name won’t do much for your resume, Terrible office culture, No work from home flexibility
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The company is a good place to work if you’re just looking for some extra money, however it’s not a place you retire from.

The job consist of so much more than what they tell people. A day as a counselor consist of monitoring medication, dealing with appointments, helping with daily needs and overall looking over the residents. The pay was pretty good but the amount of stress that comes with the job is a lot. Management is never around to assist during hard times and they do not care about your well being. Keep in mind this is a mental health job.


There is a lot of paid time off.


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Good job to work short term

SERV as a whole used to be a very good company to work for but since the change in upper management, this place has taken a turn for the worst. Get a year in under your belt and then move on. Not a long term job.


Overtime. Some flexibility with schedule


Very low pay. Not really supported but upoer management
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Supportive and family oriented while getting the job done.

I have been working as a Residential Program Manager for a short time. I am very please with the higher ups in regard to showing care and concern for staff and residents. The entire team that I work with support each other with work and if you just need to vent about personal issues. I love the residents and in my experience here, the counselors work to the best of their ability to support residents and help work on achieving a better quality life. No place is perfect in my opinion, and experience, so if you're looking for perfection, stay away, but if you're looking for good leadership, understanding, learning, and caring you will be in the right place. My managers are competent, tolerant, and understanding of the teams need for support. I appreciate that they emphasize and understand the importance that self care comes first.




Temporarily short staff
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Terrible experience

See rating - terrible management, over-worked, and underpaid. Does not value the employee or their service population. No much growth potential within the position of within the company.
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Overall good place to start but needs work.

Serv is a good place to start off your career as they have various programs and populations of people they serve, so you will get some experience. The issue is with management as in my experience they are not very supportive and seems to also have an agenda that’s not in the staff best interest.


Various Programs


Management and compensation.
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Was good at one point

The best part about Serv is meeting the clients and helping them reach their goals. There have been ups and downs with this company, but one thing that has never changed since day one is the gossip, drama, and division amongst different positions and even different parts of the county. If everyone could just come to work and do their job, it would be a better place. Be careful who you trust. They may throw you under the bus. Management is inconsistent on training staff on site, and some of the managers above you don’t know what they are doing/how to do their job….so they constantly ask you how to do their job….but get paid more because they have a Masters Degree.I think Serv should focus less on your degree, and more on staff’s abilities, time within the company, experience, loyalty, etc when it comes to advancing within the company. Also, recently Serv decided to discreetly give employees who work in certain parts of Middlesex County a $2 raise, leaving the others out. Not realizing the damage that would cause and how it can be a slap in the face for those who come into work, and do everything they are supposed to and so much more. Unfair and a decision made in poor taste.I love the clients but Serv just has a lot of work to do. There is a disconnect between direct support staff and upper management.


Clients, overtime


Drama, not much advancement without Masters
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Staff calling out allot, turn over is high, HR back ground check is ridiculous

Great agency , back ground check is ridiculous Hiring process is very slow. One person negative perception about you describes you, so it is important to avoid side talks and gossips. Just do your job, and stay away from unnecessary conversations.


Hour lunch break
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Direct Support Professional

Managers were very helpful with anything you asked to do. Enjoyed working with clients and doing different activities with them. Overall it’s very enjoyable to work there! Their mission is very supported and they take pride in mental health!




Sometimes short staff
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Good first job out of college, but the pay isn’t good. For the amount of work that needs to be done, the pay doesn’t match. The time off is rather good
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Good salary and PTO

The salary was great and the PTO is unmatched, but unfortunately they held on to bad management; they were very willing to sacrifice great quality employees to keep bad apples in higher positions. Overall, the corporate office was pretty quiet and pleasant. No micro managing. Come in, do your job, be friendly to each other, and leave. If it wasn’t for bad directors in certain departments, it’s very enjoyable to work there! Their mission is very supported and they take pride in mental health!


Salary, Pto, pleasant staff


Bad management, favoritism, bad morale between some directors and staff
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Overall Ok

Good entry level job for those just starting out in Healthcare field. You can be complacent if you aren't careful because job is that easy. A lot of older people and new undergraduates.


Easy weekload


Management is touch go
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More cons than pros.

Learned a lot but could use more support from management. Retention rate is really low and often times, that makes it more difficult for program managers because they end up doing a lot more than what they signed up for.


A good stepping stone especially when you just got out of college.


Everything else.
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Difficult work environment

The culture at SERV is very challenging. I would highly recommend (if you are considering taking a position there) that you not accept or consider it until you’ve spoken to either current or former employees for a reference (other then a recruiter or a hiring manager). It’s important for you to know what you would be experiencing there on a day to day basis. This is suggested regardless of what level position you’re considering.
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Great place to help people and get started

I loved working for SERV! It was my first job after college. I loved working with people and helping them with their daily needs. It was sometimes a thank less job but overall it was great!
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Overall rating

Based on 121 reviews

Ratings by category

3.2 out of 5 stars for Work/Life Balance
3.1 out of 5 stars for Compensation/Benefits
2.8 out of 5 stars for Job Security/Advancement
2.8 out of 5 stars for Management
3.1 out of 5 stars for Culture

Ratings from women

InHerSight Score
1.3Personal Development
3.3Career Opportunities
2.1Family Support
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