The ideal person is customer focused, personable and patient with the ability to calm upset customers to ensure a positive experience.
Being patient with different cultures and accents from customers. Putting customer service first.
Have a pleasant phone manner, strong listening skills,ability to build rapport with customers over the phone.
Management was always open for new ideas to improve departments.
Easy to get along with other co-workers of different cultures.
The hardest part of the job, when customers are very irate, demanding, frustrated, expects appointments right away. screaming, swearing,very upset. trying to calm them down.
The most enjoyable part of the job i enjoyed the customers they were my day. Happy or upset I was able to help them.
Going home knowing you've helped a customer who needed the help and was able to service them with the best customer service made them feel better and cared for. It was an accomplishment at the end of the day.
Tight squeeze not enough space.