average company that pushes sales
Dispatcher (Former Employee) – Pleasanton, CA – April 19, 2017
working there, everyone is required to sell up and push sales to every customer. i was a dispatcher and that is not in my background, I'm not comfortable up-selling to vulnerable elderly people. (Elderly on a fixed income is a majority of the customer base.)
they also insisted that i end every phone call with "make it a great day" when i would say, "have a great day", i would get verbal disciplinary action. When asked why cant i say, "have a great day" my managers response was, "because we want the customer to go out and MAKE it a great day!" that's just way too extra for me and i am not an unpleasant CSR by any means.
up-sell is pushed on everyone in the company