Service Coordination, Inc.
Happiness rating is 54 out of 100
3.6 out of 5 stars.
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Service Coordination, Inc. Employee Reviews

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United States110 reviews

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3.1Work-Life Balance

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Learning all of the procedures can be overwhelming in the beginning but as you learn them it gets better. Utilize a calendar . Management is supportive.
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Flexible schedule, terrible culture

The leaders making decisions don't understand the work involved with a case manager. There isn't a good work/life balance, the requirement for billable hours is difficult to achieve. A lot of senior leaders have left in the last few years. (thinking it's due to the CEO).
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Service Coordination, Inc. insights

Based on 69 survey responses
What people like
  • Ability to learn new things
  • Inclusive work environment
  • Time and location flexibility
Areas for improvement
  • General feeling of work happiness
  • Energizing work tasks
  • Sense of belonging

Hard work

Very tedious and hard but good pay, typical day starts at 8:00 am. Training is great. Hardest park is the paperwork. It can be boring at times. I enjoy the flexibility
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Difficult and often stressful to meet billable time

The work was rewarding, but difficult. It can be hard to meet billing requirements. The company was also expanding quickly, which meant frequent changes to supervisors.
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Great Pay. Stressful work environment

Initially was a great job and felt supported doing this extremely stressful job. Exceeded all expectations during my annual review. Then management changed, I got COVID and things went down hill from there.


Flexible, wfh, helping participants
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Initial month of training is pleasant and inclusive then the work culture completely changes after training

Your experience at this company will depend entirely on your team supervisor. Some of the supervisors are pleasant to work with and look for ways to build you up. However, my supervisor micromanaged and while would praise your work did not reflect that praise in your evaluations.
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great place to work

love it here great benefits good pay time off good management everyone is a friend promote from within highly recommend working here
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Unrealistic Expectations for billing

When I first started at SCI I was happy to be in a professional working environment. After being here for some time things have turned for the worse. If you are a person who prides yourself on the work you do with your clients don’t come here. It will not matter how hard you work, how good of an evaluation you get. The moment you don’t bill 483 units per month you will be put on notice and if it continues you will be written up. Management does not take into consideration the amount of people on your caseload or if the work is not there. You either get creative, find a way to make it or be at risk for the write up. If you are a previous SP with another agency and looking for a better place to work do yourself a favor and stay where you are. It will be the same after you pass probation.
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Extremely difficult environment to work in.

Typical day can be stressful. Upper level management concern about meeting quota with state regulations only. Work culture can be intimidating. Co-workers are supportive of each other.


Pretty Good Benefits.


Extremely overworked and lack of support from upper level management, Bias with particular offices and how staff are treated.
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Great clients. good pay and benefits. Poor business model

Good mission and purpose of helping people get services and resources. Great place to build relationships with clients. Poor business model--every second of your day is accountable and documented or your are put on a "Success Plan".


Great pay and benefits, training. The company delivers on its mission and is supportive to employees.


Poor business model, you are chained to your units quota, every second of your day must be documented and accounted for, as a go-between for MDH it is sometimes difficult to get answers needed.
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Great place to work

Positive culture with compelling mission. Service Coordination has some of the most dedicated team members I have worked with that genuinely care about each other and work of the organization. It's human services so changes are inevitable and while there are opportunities to improve, it's a solid place to work.


Generous Leave, Good Benefits, Dedicated Coworkers, Above average training process and support, up to date tech.


The roles change with state changes, lots of priorities, need to be strong in organization and self motivation.
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Highly Recommend

Excellent place to work that provides the support and flexibility needed to excel at work but also have a work/life balance. For a remote position, I always felt supported and like I was a member of a team.
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Excellent salary, terrible training, terrible micromanagers!

The great part about working at SCI is their dedication to ensuring their employees are properly compensated. The health benefits are ridiculously expensive because they only cover a small portion for you, but it’s not a deal breaker due to the awesome salary. You receive regular bonuses, based on your productivity. You also receive annual pay increases! The mileage reimbursement is reimbursed at top pay, as well. Unfortunately, the good stops there! The training is awful! They’ll train you for about 2 weeks, give you unorganized files from previous employees who abruptly quit, and expect you to clean up their mess! The supervisors are trained to micromanage you to the degree that they know exactly what time you entered information into your computer! It wasn’t something that a supervisor would do if they felt you weren’t on track or doing a good job, it was a daily requirement of all supervisors. They will even go as far as requesting you to write down your work, step by step, minute by minute, to prove that you were working every minute of your 8 hour shift. It’s a remote position, so it appears there’s a lack of trust with the service coordinators and supports planners. SO, if you’re looking for decent money, and don’t care about being micromanaged and thrown to the wolves, APPLY!


Salary, mileage reimbursement, remote work, cell phone, laptop


Expensive health benefits, extreme micromanagers, unqualified supervisors, terrible training
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Supports Planner

I think I have had luck with great management, as my two supervisors have been awesome. The hardest part of this job is the clients who get angry at you because they are left waiting for their plan to be approved, and MDH simply doesn't care. The best part of this job and assisting people and making a difference.
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Overall good but depends on which area you work

Central and southern region are over worked. 2 year learning curve. Things are always changing which is stressful but not always the company’s fault. Job became very administrative. If you get a good supervisor then it’s great but not all are the best. Not easy to move up in the company. Over a lot of training and are helpful to help you learn. Very inclusive to minorities and people of color which is nice. They’re mandating the vaccine which is going to make all areas struggle with staff. There is a lot expected of you.


Pay well, flexible schedule


Mandating COVID vaccine. Pick and choose holidays, high work load, lots expected of you that is very stressful
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Remote work from home

Tons of paper work. High turn over rates. Not very supportive figure things out as you go. Supervision. Was not very supportive. The training was very long and drawn out . Shadowing other co- workers was some what helpful if it lasted long enough to make a difference for the new coordinators.


Set your own schedule, benefits


To much paper work, always working, not enough support
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Excellent company to work for

Service Coordination has been a wonderful company to work for; I've been here almost 4 years and truly enjoy what I do every day. They foster an inclusive and supportive culture, and offer plenty of opportunities for growth. This is a fast-paced job with high expectations; be prepared to be organized and efficient with your time.


Great benefits, a supportive leadership team, compensation above market value.


Procedural changes can make your day-to-day work challenging at times.
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Okay place

This is a great career starter with great benefits and schedule flexibility, however, the daily billing quota makes it hard to connect with other colleagues or catch up with organization. It’s very fast paced and stressful.


Flexible schedule and ability to pick which days are remote or in-person


Extensive pressure to bill, high caseloads, lack of connection with colleagues
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Too much work and not enough pay..

Too much work and not enough pay. I feel like I am more of an administrator and this role is more about billable hours than helping individuals with disabilities. Roles and expectation changes constantly which gives me a feeling of incompetence in the role. The leadership team continues to update policy and procedures in attempts to help staff meet unrealistic tasks and expectations. Leadership needs to focus more on why many are unable to meet their unrealistic expectations. They need to invest more in giving staff the tools they need to be successful in their current role.
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Flexible Schedule with Good Benefits

I have enjoyed the flexible schedule along with working at home. My supervisor is very supportive in the midst of constant changes by the state and the company. Paperwork can be tedious, but it is rewarding to build a connection with clients and to see them thrive in their environment.


Flexible schedule. good pay amongst the field
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Work and stress

There were so many blind spots to this position, I felt it was impossible to nip the potential problems in the bud. Case management is not all about the lives of individuals with intellectual disabilities, but all about billing! A particular inexperienced, hypercritical, micromanaging supervisor often felt like a “rockstar”, always hit the wrong notes kept employees scrambling for the exit really fast. The opportunity for staff to respond to accusations and comments was non existent.


Supporting individuals with special needs to attain their goals.


Work overload and micro management.
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Overall rating

Based on 111 reviews

Ratings by category

3.1 out of 5 stars for Work/Life Balance
3.5 out of 5 stars for Compensation/Benefits
3.0 out of 5 stars for Job Security/Advancement
2.9 out of 5 stars for Management
3.0 out of 5 stars for Culture

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