There is no work/home life balance. Working 7 to 6 at minimum wage, there is no getting ahead. Training was a joke. Learn as you mess up. Management was unprofessional, he yelled... yes closed the door and yelled profanities at the service advisors over mistakes or hold ups that were out of their control. There is no where to advance unless you want to be on the insurance writing side of the business. It's crazy busy in the mornings, double booked and service advisors expect the OC to do all of their paperwork..ie explaining paperwork and getting signatures (not the oc's responsibility) while phones are ringing and other customers are in line. So much is expected, yet there is no training. Some online webinars that were useless. The management and some of the advisors made it a difficult & stressful place to work. Most of the customers were great, the techs were awesome. Management is so worried about pushing cars out, 70% came back with issues on the work and the advisors are quick to total out a car.
Monthly lunches were good
Long hours, minimum pay, no home life, poor management