ServiceNow Employee Reviews

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5.0
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Great people, company doing great things
Senior Business Analyst (Current Employee) –  San Diego, CAMarch 18, 2019
The company offers a "bleeding-edge" technology and service. ServiceNow makes the World of Work work better for people, by offering a cloud-based workflow engine.
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2.0
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its just okay
Senior Sales Operations Analyst- Enterprise (Current Employee) –  Waltham, MAMarch 13, 2019
Its very high school. Management is in it for themselves and do not care about the people that work for them. You work 12 hours a day and weekends. You are treated like the bottom of the barrel.
Pros
free snacks
Cons
pay, no collaboration, weekend insane hours.
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4.0
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Fun place
Software Engineer Intern (Former Employee) –  San Diego, CAJanuary 30, 2019
Relaxed manager with a team who provides various reason to laugh. Co-workers were very intelligent and clearly understood the product and computer science.
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3.0
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good.
Staff Software Engineer (Current Employee) –  San Diego, CAJanuary 14, 2019
productive working environment, nice culture, opportunity to learn new skills and get trained on new technologies and opportunity to implement new technologies at workplace.
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1.0
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Poor managment
Sales Operations Specialist (Former Employee) –  San Diego, CAJanuary 9, 2019
Blind sided Wrongful terminated, mis lead by managment on how long it would take to understand role. Manager was very condescending during training. Unfair treatment
Pros
Bi weekly social events
Cons
Poor managment
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4.0
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Financially rewarding with significant sacrifice
Technical Support Engineer (Former Employee) –  Orlando, FLDecember 2, 2018
I enjoyed the benefits of a Tech Support Engineer role such as the competitive salary, stock shares, health insurance, free snacks/beer and fun activities. It was a trade off in terms of losing the career focus in order to support and improve upon a trending software platform. The sacrifice of losing a programming career to fulfill a supporting role may be too much for some especially if the trajectory ever changes or if the upward momentum loses its pace. This is scary enough to reconsider the position especially with as many TSEs they do hire. Many! Keep this in mind because there may come a time where the company inevitably lays off its support staff. However, ServiceNOW realizes this and provides an impressive stock share to keep you in place at least 3 years. So understand the tradeoff while considering the long term affects to your career. The culture at ServiceNow is extremely diverse with many technology backgrounds and an array of ethnic culture. It makes for a fun atmosphere with positive energy. However, the work is intense and you will find that you are supporting something you never feel qualified to support, until you fain the experience. Although training is provided, it only touches the service. The platform is comprehensive and you'll have to rely on Senior staff more so than any other job. The teamwork can be hectic because so many are busy with helping others. You'll look forward to a time when you become less reliant while always experiencing something new that needs senior level help. This job requires curiosity and ambition while also remaining positive  more... in light of the customer service aspect. It's a world wide operation so there are colleagues across the world. All together, I wouldn't recommend this position to anyone solidly set in the programming field. You'll lose your skillset and you'll lose experience before you can cash in the stocks. If you don't mind this sacrifice, it's a rewarding position with unknown stability. The company is new since 2004. Good luck.  less
Pros
Great benefits and awesome perks in a state without employment tax
Cons
Sacrifice skills and long term experience for supporting role
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3.0
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Not your normal company
DIRECTOR (CRM, Sales Planning & Programs) (Current Employee) –  Santa Clara, CADecember 1, 2018
There are lot of good things about the company especially at the executive leadership level. However, when it comes to the lower level management (Director and above) it is becoming so political and toxic.
Pros
Good People at the worker bee level but not at the upper management level
Cons
Poor execution of projects
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3.0
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Boys club
Manager (Former Employee) –  Waltham, MANovember 16, 2018
I loved working at ServiceNow, but once they started to hire Dell EMC employees it became a boys club and the culture changed. The compensation is great, but it isn't worth going through the super passive aggressive tone this company puts out.

This company sets great goals and loves to celebrate them.

If it wasn't for the terrible sales managers and the culture they brought in, I would still be working there.
Pros
Free Friday lunch
Cons
Boys club, Passive aggressive during sales meetings and one on ones, do not promote growth within the company
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5.0
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Great Company to Work....
Not like to disclose (Current Employee) –  Santa Clara, CAOctober 1, 2018
Great Company to work. Very Innovative, Great Work Culture. Great Compensation. A lot of scopes to learn and grow. Excellent Team environment. Astonishing executive (C-Level) and leadership (2nd Level) teams. Provides all benefits except
(401K Match) but provides ESPP instead..
Pros
All Good
Cons
None
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3.0
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Fast paced and exciting company. Growing pains. Company culture is still evolving.
Manager/Supervisor (Former Employee) –  Santa Clara, CASeptember 12, 2018
Outstanding product. Very fast paced and exciting time to be in the company. Leadership has good vision and is providing good direction.
Growing pains impacting overall company culture. A number of top management are external hires so the culture is not well defined. Still evolving.
Work-life balance may be as issue because of the rapid pace.
Pros
exciting time to be part of a very fast growing company, vision and leadership
Cons
work-life balance, growing pains. unstructured processes and roles and responsibilities
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3.0
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Work Hard
Principle Solutions Development Manager (Former Employee) –  Santa Clara, CASeptember 3, 2018
Work Hard seven by twenty four seven days a week. its nothing to be asked while you are out in the evening to drop what you are doing, get to an internet connection and join a call then be assigned work to be completed in a few hours to advance some RFP bid received earlier in the day.
Pros
RSU's
Cons
Work Life Balance is a myth
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4.0
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Great Solutions - Local Management not so much
Enterprise Sales Executive (Former Employee) –  Chicago, ILAugust 14, 2018
Solution and industry acceptance second to none. Working for the area management team is very political and favorites are given preference.

Great benefits.
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4.0
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Nice place to work
Senior Linux Systems Administrator (Former Employee) –  San Diego, CAAugust 9, 2018
ServiceNow is a nice place to work. Employees are great to work with. Lots of activities outside work to grow the team and employee community.

All teams are very focused on specific functions within the organization.

Great benefits and competitive salary.
Pros
Great benefits and competitive salary
Cons
All teams are very focused on specific functions
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5.0
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Awesome place to work
Software Quality Assurance Engineer Intern (Current Employee) –  San Diego, CAAugust 6, 2018
there are Great benefits
there is Competitive pay
the dress code is very relaxed
ServiceNow is definitely has a Great work environment
and is one of the best places I ever had the opportunity to work at
Pros
free drinks, snacks
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4.0
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Limited
Sr. IT Program Manager (Current Employee) –  Chicago, ILJune 13, 2018
Expansive product with many modules. The company will eventually roll most out, depending on client/customer demand. I may be a multi-year effort. Interrelated platform is key.
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3.0
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ok
Sr. Software Engineer (Current Employee) –  Orlando, FLJune 7, 2018
ok It is a lot of work and new tech to learn in short period of time.

some training is available but much more is needed.

most training must be done on own
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4.0
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Good place to work
UI Developer (Former Employee) –  Santa Clara, CAMay 31, 2018
I had good experience working with servicenow. Most important, work-life balance is excellent.Hardest part of job is working with errors and bugs in the code and code reviews.It helped me to ac quire good skills to enchance my future further.Thanks to Servicenow
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3.0
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Poor Management
Executive Administrative Assistant (Former Employee) –  San Diego, CAMay 29, 2018
Job culture is terrible due to poor management. Things may have changed since I've been there. But the cut throat style of employees is definitely due to the stress from above.
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4.0
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A company with well work/Life balance.
Lead Designer (ServiceNow) (Current Employee) –  Glendale, AZApril 24, 2018
Excellent salary & benefits. Not much collaboration among teams. Overall a great organization to work for, except there is not much job security. It's a regular practice to "escort out" employees on Friday. i feel the organization needs to address this recent trend among certain leaders to terminate higher paid employees..
Pros
Benefits is one of the best in the industry
Cons
No job security.
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3.0
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Do not work here as a contractor
Customer Support (Former Employee) –  Santa Clara, CAApril 23, 2018
This is a contract position for me, and my review is how contractors are treated.

This is not a good place to work as a contractor. Expectations are not clear, bureaucracy is a nightmare.
Pros
none
Cons
You are treated like a disposable employee
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Overall rating

3.7
Based on 107 reviews
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2.8Personal Development

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3.6Family Support

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