3.8 out of 5 stars.
Write a review

ServiceNow Employee Reviews

Review this company
Job Title
All
Location
United States196 reviews

Ratings by category

3.6Work-Life Balance
4.0Pay & Benefits
3.2Job Security & Advancement
3.1Management
3.5Culture

Sort by

HelpfulnessRatingDate
Found 196 reviews matching the searchSee all 246 reviews
snackgrowingculturetechnologyvisionproductbalanceteam

A great company to work for

Featured review

ServiceNow selected this as a representative review
ServiceNow is a great company to work for. They are on the cutting edge of technology and leading the way in their area with the Now Platform. I recommend working for ServiceNow.
Was this review helpful?

Great place to work

Great place to work. A lot of inclusive spaces to be yourself. Growing technology platform that is becoming a huge player in technology. The work is fun and rewarding but can also call for a few days of long hours. Unlimited PTO is nice.
Was this review helpful?

ServiceNow insights

Based on 102 survey responses
What people like
  • Ability to learn new things
  • Fair pay for job
  • Time and location flexibility
Areas for improvement
  • Sense of belonging
  • Support from manager
  • General feeling of work happiness

Great experience with great product

ServiceNow is a titan of the industry, and they treat their employees extremely well. Everyone willing to lean in to help you succeed. Would highly recommend to any sales professional regardless of where they’re at in their career.
Was this review helpful?

Incredible culture of teamwork

ServiceNow trusts and empowers teams to drive great outcomes for their customers. They embrace and recognize the collective value of working together.
Was this review helpful?

Great place to work!

A supportive and growth environment is the mantra at ServiceNow. The compensation is at par with the industry. They also have Wellbeing days about 6 Fridays in a year that they give for taking a break in addition to holidays and PTO.
Was this review helpful?

Rate your recent company

Share your experience to help others

Outstanding Culture, Product, and Direction

Workflow based SSCs drive business in a multitude of ways. The leadership team is executing a vision to grow the platform in responsible ways while innovating faster than the market. It's in the sweet spot of being big enough to stay true to it's purpose, without being so big as to chase unattainable areas of tech.
Was this review helpful?

Game changing product and fantastic culture

Easily one of the best SAAS firms to work for in the industry. The product is absolutely adored by nearly all customers although the complicated and ever-changing contracts / pricing can cause some heartache.
Was this review helpful?

Great company - Poor pay raises

After 5 years three years with no pay raise and good performance review. Pay raises and Stock decisions is manager peer based and political. Even though the company is top performing in the industry, pay is sub par. Stock grants started out great 5 years ago but over time Sr leadership stated, the market has changed. Last I checked company had exceeded profits and doing very well. Now the RSU cliff is a strong demotivator. Will be leaving soon as Iam not being paid what I'm worth in the market.
Was this review helpful?

Fast paced, exciting place to work

ServiceNow is a great company to work for. They are on the cutting edge of technology and leading the way in their area with the Now Platform. I recommend working for ServiceNow.
Was this review helpful?

Upskill program extremely lacking

The program was seriously lack luster they sort of just throw you to the wolves with no real guidance and expect you to figure it out because you are an adult. The teachers for the program would often be missing for weeks on end.
Was this review helpful?

Jobs at ServiceNow

See more jobs

To Each Its Own.

Great benefits, and supportive staff, heard many horror stories before applying here but I personally love it. I believe this role is just an acquired taste. lol.
Was this review helpful?

Chaotic

What is the best part of working at the company?The People on my Team are great What is the most stressful part about working at the company?Management is a TOTAL mess. In a year and a half, I have had 3 managers, and the current one is one of the worst in my career. There have been 3 Department heads in my year and a half, They are chronically understaffedThe training is SUB PAR.They have on regular bases 50+ unassigned cases that just sit until they are about to SLA. and I am in one of 7 teams They never stick with an objective to see if it is working, they take little or no input form the people on the front lineWhat is the work environment and culture like at the company?They give lip service to things but It totally depends on the manager to how you are treated, There is little or NO intra-team assistance.Everything is cliche based on the team you are assignedWhat is a typical day like for you at the company?very few calls form customers but constant emails and case work on complicated issues with almost no assistance
Was this review helpful?

Great opportunity with great people.

What is the best part of working at the company?Great people and a thriving company.What is the most stressful part about working at the company?Disorganization. Not enough structure.What is the work environment and culture like at the company?Friendly and encouraging. Great culture.What is a typical day like for you at the company?Kickoffs, meetings, check- ins and reviews.
Was this review helpful?

The Service Now company is the best and high rated qualified company in the world

What is the best part of working at the company?Working with my clients and help solving their incidents and problems, so that they have a better understanding of my issue that they reported and I would full fill my duties and responsibilities to fix their problem through the company.What is the most stressful part about working at the company?The most stressful part about working at the company is handling so many reports of incidents and requests that our clients offered and requested us to fix.What is the work environment and culture like at the company?The work environment and culture at the company is good and all of our customers and clients take good care of everything through the company and full fill their duties and responsibilities for the company.What is a typical day like for you at the company?The typical day for me at he company is very good and joyful.
Was this review helpful?

Excellent

What is the best part of working at the company?Company was well organized, customer centric and very technology based.What is the most stressful part about working at the company?Growing Company with a lot of moving parts.What is the work environment and culture like at the company?Professional, business casual and customer focused
Was this review helpful?

A young white man's dream

Great if you just left your frat! It really is a great product and I think teams outside of sales don't have this kind of environment but the one in Waltham does and I've heard similar tales of the San Diego team.
Was this review helpful?

Good company, very corporate

Good company that cares about its people and culture. Industry leading technology.Lots of bureaucracy and red tape. Meeting culture where many things that can be resolved with an e-mail result in 30 minute meetings.
Was this review helpful?

Great outlook with some pains

Awesome outlook in the future but have some growing pains. Hard to progress on lower levels. Outdated stack, not agile but waterfall, stacked ranking of employees…
Was this review helpful?

Overall a nice company

Good company, nice benefit, work.life balance can be challenging sometimes. Line managers are good, there are some coomunication issues when it comes down from senior leadeship.
Was this review helpful?

Great Leadership, talented coworkers, bright future.

ServiceNow has been a great company to work for. Managers are well-trained. They trust you to do your job without micromanaged and are there to remove any roadblocks for you and help you grow in your career. Pay and benefits are very competitive. Leadership is transparent and trustworthy.
Was this review helpful?

Awful experience

Aged technical stack, a lot of office politics, awful leadership and no company culture of encouraging inclusiveness and diversity. A company to avoid.
Was this review helpful?

Want to know more about working here?

Ask a question about working or interviewing at ServiceNow. Our community is ready to answer.Ask a Question

Overall rating

Based on 246 reviews

Ratings by category

3.6 out of 5 stars for Work/Life Balance
4.0 out of 5 stars for Compensation/Benefits
3.2 out of 5 stars for Job Security/Advancement
3.1 out of 5 stars for Management
3.5 out of 5 stars for Culture

Compare ServiceNow with

Compare
Compare
Compare
Compare
Compare
Compare
Compare
Compare
Compare
Compare

Questions about ServiceNow

Learn about popular job titles at ServiceNow

See all job titles at ServiceNow
  • Companies
  • Information Technology
  • ServiceNow
  • Employee Reviews