Not good for the inexperienced
Service Advisor (Former Employee) – Stafford, VA – June 28, 2018
The service department is so chaotic that no one has any time to train new hires. You are supposed to receive a minimum of a month of salaried training, but you’re lucky to get a week. They sit you in front of a computer, right in front of customers, and tell you to watch a few training videos. This process is interrupted constantly by angry customers. Then they throw you to the wolves. The lane manager is awesome at her job, but rarely has time to help you. You get paid NOTHING on all services that are part of their “rewards” program. The customers wait several hours for basic services like oil changes and state inspections. By that time, they’re mad at you, simply because you’re the only contact they have at the dealership. That, in turn, means your surveys are going to be awful. That means your commission percentage is then lower because of your CSI numbers. I’d only recommend this job to someone with lots of experience that already knows all of the systems. Then again, the ones with experience aren’t going to stay at a place where they don’t make decent money and always have mad customers.
Free lunch on Saturday
Low pay, angry customers, long hours, hot service lane, expensive benefits