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3.9 out of 5 stars.
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Shell Employee Reviews

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United States3,919 reviews

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3.7Work-Life Balance

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Great Place to work

Featured review

Shell selected this as a representative review
I had a great time working at Shell and had a wonderful work life balance. I had the opportunity to travel to europe and south america for work and had the opportunity to work from home frequently. I also had every other friday off.
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I love customer service jobs and as long as I'm providing quality service, I am happy because my customers are happy. Having an employer that maintains it's products and supplies makes my job that much easier.
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Shell insights

Based on 1,193 survey responses
What people like
  • Ability to learn new things
  • Time and location flexibility
  • Ability to meet personal goals
Areas for improvement
  • Overall satisfaction
  • Sense of belonging

The company culture fosters indecisive and incompetent leadership.

Shell is poorly led from the top executive level down to the average middle manager. It is rife with cronyism because the focus is no longer on providing competitive products, but is instead focused on its public image and risk reduction alone. These goals result in an environment where the bare minimum for compliance is maintained, while improvement and expansion cannot occur because the company requires low headcount and will not tolerate any failure in the interest of innovation. The company is also focused on divestment of all petroleum-based businesses over the long run, so any department that touches asset operations is a dead end for the employees in it. The only criteria for promotion in that situation is being a trusted friend who will never risk bringing negative attention on their superiors. It's all about survival within the corporate ecosystem, not pride in one's work.
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Good people

I enjoyed my time at Shell. Most of my colleagues were exceptionally bright and friendly. I was located in the Shell Information & Technology Center for the bulk of my years with Shell. I also worked briefly in their downtown Houston offices. My greatest difficulties were internal stresses hampering my ability to openly and honestly address routine workplace obstacles which I presume neurotypical folks not suffering with CPTSD could easily surmount. All in all, Shell was a great company to work for, and one for whom I would readily work again.
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Productive, stable workplace

very productuctive job environment, fair compensation. work life balance can be difficult at times depending on your daily workload. Overall good company.
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Good communication and bad drama with customers

Since working at Shells it gave me a lot of experience and lessons to learn. Gave me a open book to meet other and gain great customer service. I enjoy my work.


Great benefits


Short break
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Very easy job

The job it set is easy the shell i worked at was very flexible when it came to hours . The only thing I would say was stressful was dealing with rude costumers
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Not a good place to work

The company would be a lot better. If they got rid of the manager that works there. She thinks that she can talk to people and be little people like were children. The owners and the main office allow her to treat people the way that they do


Easy job loved the customers


The management
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easy money chill shifts just gets busy regerly

good day at work amazing job i really didnt mind going to work everyday I didn't mind going everyday day after day you'd just press buttons relax and just wait I learned management skills hardest part was when it got really busy and most enjoyable was communication
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My time working at shell by tonino benson

My time working at shell was absolutely awesome I love the management and it was such a good experience . I recommend applying to anyone it was really a true learning experience and everyone is ver nice Aswell as professional. Tonino benson


Good people and clean working environment
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Well , yah it is fun working with go worker and also meet new friends

The good thing about the shell. Gastation is , when we work together we are like family. For knowing each other for so long and we can help each other. Even when one of us is sick we can call one of the employee to cover my shift for me thats what makes me fall in love with this job . And the bad things about this kinna job is when left shoper Come becouse it is scarry when they come and aproching us in the middle of the night .


We dont. Get free lunch


Yes we can get break ebery shift
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Unprofessional and under paid

Had a interview and was offered the job. Was told they would contact me after the back check was done. Never contacted me. The management is very unprofessional and rude.




Under paid and unprofessional
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Okay if you need a pay check

Easy money, but you feel like your in an oven.You can work as much hours as you likeNo overtime pay though Start off really cheapDemand to overwork there employees
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Face paced, Fun place to work

I enjoyed working at Shell because it provided my the work life balance I needed as a college student. There were also opportunities to grow with the company such as management.
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Inflexible hours and immature management

Working for Shell is one of the most stressful jobs you could apply for. Family emergencies are never considered and hours are inflexible. Do not recommend
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not good

a typical day at work- badwhat you learned- nothingmanagement- worstworkplace culture- badthe hardest part of the jobthe most enjoyable part of the job
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Management is bad, and also payment

Overall I was satisfied with my chores, and loved being occupied with something always. But the management sucked, which resulted in a toxic environment. Would never go back to this job
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Eh it sucked

Was great at first then it became a total mess the good was the first 2 years then became bad the manager is always mad and frustrated because corporate office is lazy and can't do their own work
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They think about their work than their workers

They have they're own rules and regulations you must abide with, you pay for any damage and in case of any missing goods an amount will be deducted from your salary.


No free lunch


No short break
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I formed a second family with my co workers . They were very supportive and helped one another when needed.

My experience was very good. I enjoyed the fact that unlike most convenient stores that even though we were busy all the time, we were always given breaks unlike other places I have worked that just throw you behind the counter and forget about you .
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Great place to work!

Worked in accounting in downtown Houston, TX. Great company, great pay, great benefits. Management was always willing to train and be helpful. Work load was perfect for the pay.
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Overall rating

Based on 8,733 reviews

Ratings by category

3.7 out of 5 stars for Work/Life Balance
3.5 out of 5 stars for Compensation/Benefits
3.3 out of 5 stars for Job Security/Advancement
3.5 out of 5 stars for Management
3.6 out of 5 stars for Culture

Women's ratings

3.4Fairygodboss Score

58%say women are treated fairly and equally to men

50%would recommend to other women

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