The pay is adequate for a customer service role but i would not reccommend it
Customer Service Representative Band II (Former Employee) – Columbia, MO – August 30, 2018
As part of the job you are required to take the license for selling property and casualty insurance, but your compensation remains that of a typical customer service representative. I think i talked to my manager 5 or 6 times the entire time i worked there. There did not feel like there was any opportunity for advancement either.
There is opportunity for overtime frequently
Few opportunities for advancement, stressful, compensation does not reflect licensing and skills
I was fortunate enough to earn a book of business from my uncle who was a 40 year agent. Unfortunately i missed a contract deadline by 7 hours at that was it for me. Management wise my manger was by far one of the worst I have ever had. In the first 18 months I was an agent I saw him maybe 12 times. He always made it known that he had other waiting for a spot so instead of managing he relied heavily on fear as a point of management. I believe that company itself is a good company but the low to mid management level are by far one of the worst I have ever worked with.
Member Service Representative (Current Employee) – Columbia, MO – March 8, 2018
great proactive company great work culture very diverse . Family friendly .. Easy to advance in pay and lots of chances to learn, They also allow cause dress and lost of time to volunteer in the community
Heavy property adjuster (Former Employee) – St. Louis, MO – March 1, 2018
They want you to complete 100 claims per month and not approve any OT. They pay well below industry standard. They do not provide fair goals and when you achieve these goals, they do not acknowledge your achievements.
Great 401K match, good company vehicle
Below industry salaries, over worked and branch manager is not able to manage people, branch plays favorites with friends on work load and advancement
District Sales Manager (Former Employee) – Columbia, MO – February 26, 2018
Was a great job 15 years ago. Current CEO cares more about alternative channel selling than what built the company, the traditional agent model. Most of the people responsible for building the company have left to work for other insurance companies. Benefits were better than industry average but pay was less than the average so it was an overall wash.
Insurance Agent (Current Employee) – Taylorville, IL – February 3, 2018
The company has been great. My District Sales Manager has been a tremendous help. Assistance has always been just a phone call away. The company shares in the necessary advertising expenses to help agents get established..
Administrative Assistant (Former Employee) – Midwest City, OK – January 30, 2018
my agent was great to work for, just not enough pay so had to switch jobs. atmosphere was great and fast paced so your days fly by. great opportunity to learn about insurance and they pay to take the licensing test.
Insurance Affiliate Agent (Current Employee) – Bryant, AR – November 30, 2017
I never thought I'd grow to like insurance but this is by far the best job I've had. I enjoy helping other people which is all apart of the game. I've learned quite a lot and have grown to understand how to better accommodate my customers
Claim Assistants are given many responsibilities but the co-workers and environment of this office motivates a person to do there very best. The employees were kind, respectful and humorous individuals. They have an amazing work ethic and they all strive for the same purpose to help others as best they can. Everyday you learn new things and adopt new skills. The great team in Shelter, not only helps insureds and claimants but they also help the other staff members. They are patient, understanding and tactful. As a person one can grow and be the very best version of themselves, when they are given this kind of treatment and show a humble attitude to learn. By far this is the best place to work.
Benefits, Pay rates, Stable Hours, great work enviorment