Customer Service Representative (Current Employee) – Portland, OR – February 4, 2019
There are a lot of good things about Shield, especially if you work at the main office. The culture is odd, but then so am I. ;) The Sales office is a different story. There is very little opportunity for development and for some that is ok, just not me. They do care about work/life balance. However, on the dark side there has been a lot of changes with more work to do and not enough time to get anything done. The company runs way too lean. Succession planning isn't done well, they have a lot of talent in the company who could be developed into Leadership if they would put the proper time and effort into it. The current IDP structure isn't effective in developing or identifying talent.
Warehouse Worker (Current Employee) – Valencia, CA – November 1, 2018
The president rules with an iron fist, his right hand man is a puppet. You can’t have any ideas or opinions because there is one person in the whole company who is protected by the president. Don’t make me choose him over you( per the president) and this protected one knows it and he does whatever he wants. The protected employee is at best is a lead man, he has no education in management, he was given his position because of pity for his years of service. All he knows is to get all customers orders out no matter what, orders are not checked just pushed through. That’s his way of kissing up to management, & he’s allowed to get away with murder. That is why we have so many customers returns. These are his daily work ethics, again he is protected, not even his immediate manager can say a word. Sad!
Dont work here unless you are desperate...especially in the warehouse, they do not take care of thier people, well a couple of them they do.favoritism
Distribution clerk (Former Employee) – Santa Clarita, CA – October 30, 2017
You will be told it's a great place, but only being a puppet will get you anywhere, you will do a heavy workload so other employess that are buddies can have a nice day, they give the best yearly reviews to the same people, I know this because we would discuss all that after we received our reviews, bad negative place to be except for the incrowd who get the good raises...managers are in their pocket all day, spineless puppets and scared employees. Once had my manager say you can't get a 4% raise and the warehouse has to have a 3% average, well you can't get a 3% average without someone getting 4....and 2.....
If you dont work in the warehouse it isnt horrible
Work you to death, make millions and give you pizza and ice cream as a thank you for killing yourself, no room for advancement, total favoritism
SHC provides a great customer experience and thats about it.
Sales Rep (Former Employee) – Texas – July 19, 2018
-Excellent customer service. -Provides great education for referral sources. -Very limited Health plan coverage. -Success is determined by sales management liking you not performance based. -You have a "2 yr learning curve" for you to foster fake relationships with management before they find a fake reason to fire you. -They have the potential to be a major player in Texas but not with the current sales management in place.
Customer Service Representative (Former Employee) – Santa Fe Springs, CA – September 5, 2017
Very good employer to work for. Management open to new ideas and employee advancement. Great benefits. Employee training was on going and current with changes and knowledge of the industry and growth of the company as a whole. The employee benefit package is very good. Little to no overtime expected.
Customer Service Representative (Current Employee) – Valencia, CA – July 21, 2018
I really enjoy working for shield healthcare.. I have learned so much working at shield heathcare. I enjoy working with our customers. Shield healthcare is a big company with many offices in many states.
Customer Service Representative (Former Employee) – Valencia, CA – May 17, 2018
Managers/Supervisors are "lifers" and unless you kiss butt you will not advance nor will you be given a fair chance. Eventually you will not stay employed. I worked in customer service here and it is very unprofessional with training. Although I did well I left this place.There are too many managers and employees that have been there for years and years. They are burnt out tired and old . Too many smoke breaks causing my work area to smell and there is way too much favoritism!. They really need to weed out the old and allow some new up to date fresh faces come in and run this company!
Just starting out in the State of Texas. Excellent work/home life balance. Great pay and benefits. Growing company. Start work at 9am and youre off at 530. No calls after work. Once you clock out, your done working.
Work home life balance, and great benifits
High expectations for departmental achievements. Must exceed expectations to stay.
Customer Service Representative (Former Employee) – Plano, TX – March 24, 2018
I worked for this company a few years ago and I have nothing positive to say. This company is beyond unprofessional and management is always micromanaging. They make you feel unappreciated and overworked. I wouldn’t want my worst enemy working for this company.
Employee (Current Employee) – Aurora, Colorado – July 24, 2012
Divisional manger in this location promotes co-workers to talk against each other. Could be a great place to work, as it is a strong company, however most employees look for other jobs, thus this place is hiring almost each month for one department or another. No teamwork at all! Run fast from here, as you'll not stay. Sorry to see a company allow this to happen!
pay and benefits.
needs new manager to weed out the employees that have bad attitudes.