Shields Health Solutions Employee Reviews

Best company I've ever worked for. My supervisor and managers seem to truly care about me and my development in my role. They are also very supportive to anyone looking to advance to other opportunities

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Awful systems and management .

Pharmacy Technician (Former Employee) - Phoenix, AZ - September 20, 2023

Awful systems and management. They don't support employees. Not a good place to work. Very unorganized, unprofessional and unequal in workload distribution. They were never able to provide a computer that didn't auto restart and reboot 10x a day and held it against me. Don't work here.

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Shields Health Solutions insights

Based on 108 survey responses

What people like

Feeling of personal appreciation
Clear sense of purpose
Ability to learn new things

Areas for improvement

Overall satisfaction
Support from manager

Inclusive and great environment

Patient Engagement Specialist (Current Employee) - Remote - September 13, 2023

Just started but so far the workplace remotely is very inclusive and great! Great work/life balance. Good benefits, pay, and caring environment. My manager and team have made me feel welcome and so far learning and job training going well!

Pros

Benefits, pay, work/life balance

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Great workplace

Pharmacy Liaison (Current Employee) - Tampa, FL - September 7, 2023

Management is supportive, pay is great and it’s a good job dealing with patients, pharmacy and clinics. None of the usual toxic behavior. Lots of company perks like paid health insurance and generous PTO.

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Culture of kindness

Implementation Associate (Current Employee) - Remote - August 24, 2023

Shields is a place that allows technicians to enter the broader industry, and allows for a ton of growth. There values are important and reflected throughout the company.

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Great mission, great benefits.

Patient Support Specialist (Current Employee) - Stoughton, MA - August 16, 2023

This company truly cares about patients and we are able to make a difference in their lives. The downside is the patient support center is very cliquey and promotions are based on friendship not skill or seniority.

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So Far, So Good

Patient Support Advocate (Current Employee) - Remote - July 25, 2023

The training is immaculate. Everyone seems to be mission driven and on the same page. It's almost like working for a non-profit, fulfillment wise. It also seems that promoting from within is key to their success.

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Great

Liaison (Current Employee) - Stoughton, MA - June 4, 2023

I’ve been here for 2 years. Great place to work with good benefits, allows me to balance personal and work life. Management is really great as well. I’ve enjoyed the job

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Great place to work

Pharmacy Liaison (Current Employee) - Tampa, FL - June 3, 2023

This company is amazing! The opportunities to get promoted are endless. The opportunity to work from home is so great and the pay is good too! Low stress, high reward job!

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Maintaining Kindness

Pharmacy Operations Supervisor (Current Employee) - Portland, OR - May 22, 2023

Everyone at ShieldsRx has been very kind and respectful. Everyone is heard and supported. I enjoy seeing the pharmacy industry grow in a positive directions.

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Jobs at Shields Health Solutions

See more jobs

Prior Authorization Technician - Pharmacy Technician

Baton Rouge, LA

4 days ago

Senior Pharmacy Technicians Sign-On Bonus!

New York, NY

30+ days ago

Pharmacy Technician PTCB required; M-F + Full Benefits; 2K SIGN-ON BONUS

Elkridge, MD

30+ days ago

Join the BEST Pharmacy Team in Worcester!

A Great Place to Work!

Pharmacy Liaison (Current Employee) - Washington, DC - May 16, 2023

I started off at Shields not really knowing what to expect. The work we do is unlike anything I have ever done before but I was up for the challenge. Admittedly, I came in overly confident and accustomed to subpar work cultures that were not inline with that of Shields and as a result, I ran into my fair share of self inflicted bumps and bruises. Shields boasts a culture of KINDNESS and they stand firm in that culture. I wasn’t used to an employer who not only talked the talk but walked the walk. There were times where I could have lost my job and if I were employed with any other employer, I would have but Shields gave me the support and resources I needed in order to be successful and climb up the ladder despite my previous mistakes. They have molded me tobecome not only the best professional version of myself, but the best personal version of me through that culture of kindness. The things I have learned since being employed with Shields are invaluable. I love what I do, the people I work with and all of the thousands of patients I’ve gotten to help because of the all of the positive support and grace Shields has provided me. I know what I do makes a difference every day because it’s reflected in the level of appreciation the company shows on a consistent basis. There’s no better place to work than Shields!

Pros

Yearly bonuses, yearly pay raises, paid maternity leave, sick leave, vacation time, Employer matched 401K, paid holidays including Juneteenth, company paid health insurance

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Good Company

Liaison (Former Employee) - Remote - April 21, 2023

Great place to work, some managers play favorites and don't listen to their subordinates creating issues, otherwise it is a great company to work for. Great benefits.

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Hands down the best job I’ve ever had

Patient Support Advocate (Current Employee) - Phoenix, AZ - April 19, 2023

Shields is one of the most welcoming and inclusive work environments I have ever been a part of. While many of us are remote, Shields does an excellent job of upholding a positive and uplifting culture among all of its employees. The benefits are absolutely amazing, and upper management always listens to and values input on how they can make work life a happy life for you. There’s tons of room to grow, and Shields makes sure that their employees are always well informed about openings and opportunities for advancement, while management gives you the tools you need to achieve it. Voted to be a Great Place to Work, Fortune’s best workplaces for women, Fortune’s best workplaces for millennials, and Fortune’s best workplaces in healthcare. You will not regret applying!

Pros

Free healthcare, remote work, excellent management, employee resource groups, positive culture, positive impact, good pay

Cons

Some positions require you be on the phone quite a bit

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everyone is welcoming and helpful

Patient Service Advocate (Current Employee) - Massachusetts - April 17, 2023

many little things to learn and adhere to, but still able to pick up quickly and the teams help every step of the way to make sure you will be successful.

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The best place to work.

Associate Patient Support Advocate (Current Employee) - Stoughton, MA - April 16, 2023

I have never in my life worked in a environment where everyone is so happy all the time. And my supervisor is so amazing . Shields is sooooo amazing.

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Management

Specialty Pharmacy Liaison (Former Employee) - Hartford, CT - April 13, 2023

At Shields Solutions they think that because they start you at a decent Salary an 8 hours job you need to give them 16hours a day. Have no consideration with the employee that works hard at a clinic with demanding Doctors expecting that a Liaison do magic with the medication that they want to prescribe their patients. They want the the liaison to manage from the patients refill, PA, phone calls to onboard it is more than a lot of pressure that they put on an employee. I would not recommend this place to work at all. The management at Hartford Health Hospital is bellow 0 they need to be more caring for patients.

Pros

No time for lunch because with the pressure that they put on an employee you prefer to stay working.

Cons

Worst place to work.

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Productive and great work environment

Clinical Pharmacist (Current Employee) - Worcester, MA - April 12, 2023

Great work environment where everyday your doing meaningful work. Great benefits and compensation. Place where upper management actually listened and helps solve any problems that arise

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Wonderful values and work ethic

Specialty Pharmacy Liaison (Current Employee) - Springfield, MA - February 27, 2023

I love that you encourage us to create and maintain relationships with our patients!! My 20 years in retail I often formed relationships with my patients and was discouraged from spending a few extra minutes with them to ask them personal questions or answer them if they asked how my boys are growing.. I love that Shields is not like that and encourages those relationships

Pros

Very positive place to work

Cons

I feel a little confused on my trainings I worry that i'm not getting them done in order, how to prioritize the different modules

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Culture of Kidness

Outreach Eligibility Specialist (Current Employee) - work from home - February 27, 2023

Everyone is so nice since day one. They actually believe in a job/life balance and are so family oriented. The trainers are excellent and very patient. My supervisor is awesome. I very much like our daily huddles, where they give us tools to better ourselves and get better in our different roles.

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I feel a warm sense of welcome from day 1.

Outreach Eligibility Specialist (Current Employee) - Massachusetts - February 21, 2023

I wake up each morning eager to come to work and listen to the different stories from my coworkers. we have a daily morning meeting and they start each morning off positively. I recently just started this position but by the looks of things I am looking forward to having an enjoyable future with Shields.

Pros

remote work

Cons

short breaks

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Poor communication

Specialty Pharmacy Liaison (Current Employee) - Aurora, CO - February 14, 2023

Too much work thrown at the liaisons from all directions, feel unappreciated by clinic staff. Management is rarely on site, so there is no presence or direction if you need help.

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