Shipt Employee Reviews

The app is easy to use. The hiring process was simple and quick. The base pay for some orders can be low but customers tip well. Customer service responds fast via live chat. The available orders have diminished since covid restrictions have been lifted so there isn’t as many opportunities to make money.

Pros

Flexible; great tips

Cons

Very few available orders

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Horrible company

Shopper (Former Employee) - Tampa, FL - September 25, 2023

Will deactivate you for no reason. I had over 10 preferred shoppers after shopping for only a month. I loved it. I built rapport quickly and received over 20 standing ovations for best practices. I will never use this service or recommend others to depend on them for a steady income.

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Shipt insights

Based on 2,196 survey responses

What people like

Energizing work tasks
Clear sense of purpose
Time and location flexibility

Areas for improvement

Support from manager

Low pay, no orders, does not care about employees

Shipt Shopper (Current Employee) - Dover, DE - September 25, 2023

Order pay is literally a couple dollars you’ll be lucky if you get $100 a day after paying for gas, it will take about an hour total for each order, going to the store, shopping and delivering.

Pros

None

Cons

Pay, customers

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Better tips than others, high standards

Shipt Shopper (Former Employee) - Los Angeles County, CA - September 24, 2023

Working for Shipt is similar to working for the other gig apps, but I found that I made more with Shipt because the customers tend to tip better than on other apps. Shipt has high standards for customer communication and punctuality. Picking up orders is very competitive. Shipt offers you more orders if you receive almost all 5 star reviews, but even a couple 4 star reviews is enough to noticeably reduce the number of offers you receive.

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Not as good as I thought

Shopper (Former Employee) - New York - September 23, 2023

I been in this company for 5 years , they changed over time , be prepared when they get rid of you because they’ll get rid of anyone even if your stats are high , I had high expectations and goals for them , even when I was the best ones , all of a sudden I got a notification telling me I got deactivated by one point, it really hurt that I asked for there forgiveness and they got rid of me like I was nothing , thought they would treat you like a family but doesn’t care about anyone but improving the company , would’ve gave 5 stars but they deserve a 1

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This is a great part time job for me that allows me to make as much as I want.

Personal Shopper (Current Employee) - Milwaukee, WI - September 22, 2023

What is the best part of working at the company?Flexibility and ability to pick and choose the shops you wantWhat is the most stressful part about working at the company?When processing shop after completing fails. Or when system is down. What is the work environment and culture like at the company?Very good. Support team is very friendly and knowledgeable What is a typical day like for you at the company?I pick and choose the shops that are sent to me to fill my day. I select customers that I have shopped before and have selected me as their preferred shopper so that I know their likes and dislikes and also know that they tip well for my service.

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Convenient way to make money

In-Store Shopper (Current Employee) - Bensalem, PA - September 22, 2023

I love working with shipt and getting to make my own schedule while shopping for peoples groceries. It’s a fun job in my opinion and i like how i get to interact with customers one on one.

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Extremely stressful

Independent Contractor (Current Employee) - Grand Rapids, MI - September 20, 2023

What is the best part of working at the company?Some flexibility in setting my own schedule What is the most stressful part about working at the company?Getting orders offered way too late to be able to shop them properlyWhat is the work environment and culture like at the company?I’m technically independent but not really… they have way too many rules for independent contractorsWhat is a typical day like for you at the company?Stressful! Running from one order to the next, trying to figure out if I can take certain orders, always looking at my watch

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Good job and company if you don’t ever get sick or need to take an unexpected days off

Call Center Representative (Former Employee) - Birmingham, AL - September 20, 2023

Worked as a call center x-team for three years. Used to have a fair attendance policy, however they recently changed the policy. Doctor notes are no longer excused for missing work if you are sick or have a last minute emergency, they only way you can miss work is if you have enough sick time to cover the absence. They only allow 8 points for the entire time you work for the company and points only fall off after six months.

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Ok

Shipt Shopper (Current Employee) - Ny - September 20, 2023

No bad sometimes it’s hard to find orders in your area because the usual shoppers take them first but if you dedicate yourself to it you can make decent money

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Not for the faint of heart

Shopper/Delivery Driver (Current Employee) - Nashville-Davidson, TN - September 19, 2023

I am still new to being a Shipt Shopper, but it has been difficult so far. I delivered a customer's goods yesterday 3 minutes past the deadline (5:03PM), but did not get credit on that shop for the bonus offered that day. Items that people ask for can be heavy (40 pack of water bottles) and Shipt offers no help on planning routes (When doing multiple shops at one time) inside or outside of the store. It is a good way to make money while being able to make your own schedule though.

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Flexible work schedule, Payment issues

Shopper (Current Employee) - Lansing, MI - September 18, 2023

I can choose what times I am available to work, pick up the orders I want. THe app is easy to use and helps find items in the store. It is easy work, but sometimes the drive is very far and not worth the pay. They app with group orders together and sometimes they make sense and other times they dont.

Pros

flexible schedule

Cons

credit card payments dont always go through, long wait at times for Customer Service to help

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It was an amazing fun place to work

Delivery Driver and Shopper (Former Employee) - Philadelphia, PA - September 18, 2023

What is the best part of working at the company?Instant pay and being on the goWhat is the most stressful part about working at the company?When doing personal shops, the time limits you are u set can be stressfulWhat is the work environment and culture like at the company?You are very independent working at this job. Support is amazing and always very quick to respond What is a typical day like for you at the company?You choose you own hours. You choose your own routes and shops. Delivery to residents homes

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Getting to know people

Delivery Driver (Current Employee) - Milwaukee, WI - September 15, 2023

Can be fast paced if you take on a lot of orders, which makes it fun for me. Overall the job itself is easy and fun to do in my book. Make own hours.

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I like it because I can choose my hours and be as flexiable as I want

Shipt Shopper/driver (Current Employee) - Kalamazoo, MI - September 15, 2023

What is the best part of working at the company?I can choose the time I work, it works out great for my schedule. If I have any questions I can always call support. What is the most stressful part about working at the company?I can call support but there isn’t a physical office. Tip If you call support have your order number available they will need it in order to assist you.What is the work environment and culture like at the company?You are a contractor and you work on your own. Some cities have a hub you would look this information up on the appWhat is a typical day like for you at the company?You decide it can be busy, you have to be efficient and time conscious .

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The app needs some improvements

Shopper/Delivery Driver (Current Employee) - Fort Worth, TX - September 15, 2023

It's a very buggy app and sometimes the pay is not good, but getting to make your own hours and meet very nice customers makes this job worth it. Do not make this your full-time gig, but for sure a good side hustle job.

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Deactivate You For No Reason

Personal Shopper (Former Employee) - Atlanta, GA - September 14, 2023

I’ve been with Shipt for a year. Had a great rating! Then one day I get an email saying my account has been deactivated. I tried appealing it, but they said I was permanently banned. This company doesn’t care about their employees.

Pros

Flexible

Cons

Pay

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A nice side job

Shopper (Current Employee) - Toledo, OH - September 14, 2023

Make your own hours, meet new people in your community. Some days are slower than others so would not be sustainable as full time but easy side hustle.

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Less than minimum wage and you wear out your vehicle

Shopper/ delivery (Current Employee) - Grand Rapids, MI - September 14, 2023

I did t for a few weeks. I'm a hard worker and I understand how to make rate. I'm familiar with the stores I shop.I make just under minimum wage.Pay my own gas and wrar down my vehicle without compensation for those.The estimated times are very short and you can be deactivated without notice for just a few late orders. Or if you get just a few 4 star ratings. It's not a good deal.Definitely not to depend on. They deactivate people constantly and permanently for things beyond their control.

Pros

Flexible

Cons

Below minimum wage, wrecks your transportation

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Unfair and unethical treatment and pay cuts

Shipt Shopper (Former Employee) - Los Angeles, CA - September 13, 2023

They barely pay. Every week it’s another pay cut but disguised as some great benefit for you. Like prop 22 was for California; the Trojan horse. They steal your tips. They have a ruthless deactivation culture. You can have 5 star ratings across the board and be deactivated in a heart beat. Then they stop responding. They don't deserve human beings to work for them.

Pros

Flexible

Cons

Pay is pathetic. They steal tips. Keep cutting pay.

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Waist of Life

Driver (Former Employee) - Atlanta, GA - September 8, 2023

I only suggest working for Shipt out of pure desperation. After driving to pick up, load up, review stops for package sorting then driving to the destination your gas tank forms exhaustion. If you fill your vehicle up (considering high gas prices) for $50.00, drive for 6 plus hours making deliveries, realizing the route the company destine for you to take, is taking you in circles tripling your time and the need to find parking your exhausted. Furthermore, the pay comes to less than $1.50 per package for delivery without the inclusion of the entire $50.00 in gas it takes to drive around all day, you've profited less that $8 per hour. It would make more sense to pay more for loads over 50 stops considering the time, location and traveling. This is by far the worse job in American History.