Shipt Employee Reviews
United States1,003 reviews
Found 1,003 reviews matching the searchSee all 1,010 reviews
Indeed Featured review
The most useful review selected by Indeed
Love this job and this company! The whole Shipt team and management actually care for you and want you to do well and succeed at this job. I fist I didn’t really like this job because I’m wasn’t too great with having to communicate so much with people, but all the support from Shipt like their videos they have posted on YouTube and the Shopper Support team is always there to answer questions and give the best advice when shopping. I feel so much more confident working this job, delivering orders, and communicating with others from all of their help than I have at any other job I have worked. Hours are flexible as well so that’s definitely a plus that I can work whenever I want to.
Make your own schedule, Work whenever you want, Tips, Supportive Team, Organized
Have to come out of your shell if you are timid(like how I was) to text the customer, depending on area some people don’t tip
Working for Shipt is pretty much what you can expect from most delivery app gig jobs. You can set your own hours and shop whenever you want, but be prepared for a some stress on the job. Just be wary that ratings are extremely important because Shipt requires a 4.7 out of 5 avg. rating for shoppers to keep working.
Flexible hours, free PPE, some employee perks
Earnings per delivery are not the best, rating system very strict
I do Shipt because I love helping people. I also love the flexibility. I I always have fun and usually make good tips. There is something new every day. I have made new friends who are Shipt shoppers as well.
Tips, meeting people, regular customers
Driving long distances, stores are out of items
I work with SHIPT off and on. Sometimes it will be months before I actually do an order. I didn't like the pay from the very start, so I never schedule myself. I only pick up orders now and then from the available orders list when I see something that is worthwhile doing. The reason why I'm not a fan of this company or the job is because most customers do not tip the shopper. This is primarily a job where you shop for people at stores and then deliver it to their home. It is time consuming, which means you cannot get a lot done in a day. The base pay that SHIPT pays their shoppers is not enough in most cases for the time and effort when customers do not leave a tip. Sometimes they will attach a promo or bonus pay to an order, which may make it worth your time to do. The delivery only orders are a joke. They only pay the shopper $5 or $6 bucks on average and don't expect a tip from the customer either doing these orders. I don't like the fact that SHIPT will only tell you up front a range of pay you will make of you do the order. They never end up paying you the top end of the range, it's always somewhere in the middle. I don't understand why they can't just be transparent up front with how much they will pay you instead of making you guess. They're not fooling anyone with their pay range pay scale.
Decent part time gig for a little extra cash.
Low pay for your time and effort. Customers won't tip. Definitely not a full time job.
Overall, it was a decent job to pay the bills temporarily. It's an okay source of extra income. It's nearly impossible to make a full time job out of it though. Customers can be terrible and won't respond when stores don't have what they need. Headquarters rarely ever responds to issues in a timely manner. Pay usually does not reflect the effort involved. Lots of wear and tear on your vehicle. Your ratings can tank over the smallest mishaps, which in turn affects the amount of offers you receive. Tips aren't guaranteed. Just very mediocre overall.
Inconsistent pay, bad on vehicle
See more jobs
Jobs at Shipt
I currently work for this company part-time and it pays more than my full time job. As long as you keep your ratings up you will have no issues. One downfall is a lot of miles on your vehicle so I suggest getting a beater instead of putting lots of miles on a new car. And my only other problem with the company is at the end of the week you need to add up your payments. On my app it tells me I made $941.14. But I added up at the end of the week and it comes to $1,147.89. You can of course talk to customer service to get this fixed but I can only imagine how many people don't even know about this. Other than the miles and pay problem it's an amazing job. Be on time to your orders keep in contact with the customer as much as possible to make sure they are satisfied.Highly recommend for extra money.
money goes missing
You really make your own hours and to that extent, your own salary. Once you get organized (Comfortable professional attire, phone charger, good thermal bags and a system to organize your cart) the job is simple. Build relationships with your regulars, learn the surrounding areas and maximize your time and you will be fine. It can be a fun gig if you turn it into a game.
Sometimes pay does not match effort, but they are trying, gig
Used to be a great place to work for until a pay cut. Justifying their actions...Shipt cut pay because customers homes are closer etc. too bad. We always get questions to evaluate shipped but change is very slow and they spend too much time on updating the app. They should be updating the pay of the employees.
Don’t work here if you like to be treated fairly and paid a fair wage. Shipt HQ changed their pay scale shortly after pandemic began to benefit the company and certainly not the shoppers. The change that Shipt made caused the personal shoppers to make a lot less. Again, as soon as the pandemic hit and Shipt HQ saw the shoppers were finally making a good living then they chose to alter the amount the shoppers were paid per shop causing their pay to go down. Let that sink in. I hung in there for a while but, sorry I did.
I’m sorry i don’t think people should put in orders if you can’t tip. It’s a waste of time effort gas mileage and our own money when you don’t too ESPECIALLY if you’re far away! It’s always the far NICE neighborhood ones that don’t tip. They need to put more reachable incentives! Not 100 orders in 2 days for 60$ that is a laugh in the face!!!! Also customer service probably WILL hang up on you if they feel like it! Also they don’t care if you have a family emergency or an emergency in general they will not help fix anything for it besides a late order and that still effects you!
No tips some days, rude people, barely paid
Employees are all held to amazingly different standards. Promotions are dangled in front of your face as if 60 people can fill one position. The only thing I enjoyed was the snacks.
the rest of the job