Shipt

Shipt Shopper/Delivery Driver Review

Takes a very specific person to take the frustrations this job heaps on you

Shopper/Delivery Driver (Former Employee) - Michigan - October 19, 2020

Started with Instacart, but after talking with other Shipt people while in various stores I moved over. I've recently passed 300 deliveries in the last 3 months and gotten over the hump of regular frustrations of customers not responding to texts, forcing me from one side of large stores to another and then back again, or never including substitution items. I stopped putting myself on the schedule as it worked against my window of time available to fulfill orders so I stuck with "promo"s orders only.Company does not provide any actual feedback on specific orders to help you understand some customers irritations. They recently collapsed their pay schedules and hide the true order value vs. promo incentive to keep shipt shoppers in the dark while at the same time saying it will help us make more money and offers greater transparency. Fooey! 1 customer in 300 lodged a complaint saying I was rude, but you don't get to see the actual customer words to understand what the beef was. So how do you improve yourself? Forcing you to retake the online course which has nothing to do with the customer issue. 2 weeks later I took an order in an area not familiar to me and decided to move back into one closer to home but received a phone call from a family member to come to my dad's(he's 92) so I dropped two consecutive orders to make myself avail to go visit and see what the problem was and the next morning I was terminated. As follows saying..."Unfortunately, you have been deactivated from the Shipt Shopper app and your role as an independent contractor with Shipt will officially -

Pros

no actual contact with boss's or customers during pandemic

Cons

no actual back-up when there is a problem...

Ratings by category

3.0 out of 5 stars for Work/Life Balance

3.0 out of 5 stars for Compensation/Benefits

3.0 out of 5 stars for Job Security/Advancement

1.0 out of 5 stars for Management

2.0 out of 5 stars for Culture

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