bigger is not always better
Service Manager (Former Employee) – Lawrenceville, NJ – May 3, 2018
Shred-It is now a division of Stericycle, and it is a relatively small part of the overall corporate income stream. So now shredding services are viewed as add-ons or giveaways when sales is pursuing the much more lucrative medical waste business. Stericycle continues to aggressively pursue acquisitions large and small, but this is reflected now in the sudden reluctance to invest in replacing worn-out equipment inherited from the acquisitions. There is also a lot of evidence of "management by spreadsheet"; we had been one of the best-performing branches in Shred-It and Cintas before that, but now we are being told by Continuous Improvement managers from other locations how to shave seconds here and pennies there, all while our worn-out equipment is still falling apart. Plus, in a difficult labor market, there's no effort to improve the pay scale for drivers, and in shows in our climbing attrition rate.
Benefits are attractive, but administration of benefits is now largely on-line and much more difficult to navigate than before. Local people who can discuss benefits knowledgeably are much harder to come by now.
Local and regional management very competent and fortunately still in charge at the Trenton branch
management by spreadsheet from corporate office, constant pressure on everyone to "make the numbers", quick to expect all tasks to be done on line but slow to invest in the infrastructure