-NO Explanation of how things work
-Here is your desk, try to learn everything ASAP, there is a lab in the corner, go figure it out.... I'll see you whenever or never.
-Issues with interdepartmental communication
-NO Clear Vision of how to help customers
-SERIOUS NEED OF A TECH WIKI
Besides a complete lack of leadership by management in MA and MN and an overall ambiguous department mission statement its a fine place to work. There seems to be a lot of growing pains and the left hand doesn't know what the right hand is doing.
In all fairness the guys I worked with were exceptional people and some of the best and determined techs I have ever spent time with.
There is no lack of brain power at SICK. However, it is not enough by itself to make a good work environment or a successful department. Management needs help. Too much is assigned to one individual. Again, great people, no organization for success.
HR Dept needs some help... lots.