Signature Flight Support Employee Reviews

3.3
Overall rating
Based on 240 reviews
Ratings breakdown
565
455
346
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Found 229 reviews matching the search See all 240 reviews
5.0
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Fun and exciting job
Customer Service Representative (Current Employee) –  United StatesAugust 5, 2018
This company is awesome. Working with aircraft and high profile clients day after day never gets old. The job is challenging enough to keep me occupied but also comfortable. The expectations of you are VERY clear and easy to maintain. Some of the bases are well managed and are so fun to work a but other bases are mismanaged and are allowed to do whatever they want. They do promote within and encourage you to move bases if you'd like to travel.
Pros
fun, challenging, dynamic
Cons
people dont leave so it is difficult to promote, some locations have too low starting pay
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1.0
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Awful company
Service Technician (Former Employee) –  Scottsdale, AZJuly 27, 2018
Avoid working for this company, they have unsafe and unrealistic safety practices. You risk your life working for them and when you disagree with their shady practices they will fire you. Management has no idea whats involved on the ramp, they make up crazy rules where they dont have enough staff to do whats asked. Then when they dont see their impossible procedures being followed they fire you.
Pros
There are no pros.
Cons
Management is the core of the problem
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1.0
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Awful
Line Service Technician (Current Employee) –  Seattle, WAJuly 27, 2018
Horrible company, they treat their employees like dirt. Managers will openly call employees derogatory names and get away with it. Line Service employees are looked upon like 2nd class citizens. HR wont do a thing about it.
Pros
Paycheck
Cons
Management, stress
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1.0
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Poor Management and work
Line Service Technician (Former Employee) –  Syracuse, NYJuly 26, 2018
The only problem with work was it was easy and easily done so you were sitting around for a while doing nothing. The management was good except the actual office manager. The office management made your schedule so inconsistent as far as start and end times when it should have been steady given the work you were doing. Unlawful actions performed on a company wide side. They tell you that you were provided paperwork on policies when you never were. They never tell you how anything works until it happens to you and when you ask for proof of something, they refuse to provide it because they know they can't because you weren't made aware of it.
Pros
Nothing
Cons
Slow work, poor management, poor pay
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2.0
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Worked like crazy, low pay.
Line Tech and Fueler (Former Employee) –  Corpus Christi, TXJuly 25, 2018
They don't tell you about UPS, which is loading a huge plane full of very heavy packages. You can not mess up, AT ALL! You will not get your raise if the manager feels as though you don't deserve it. No phones, no lunch, no leaving. They will be very reluctant to let you leave to do something important!!! There were coyotes that roamed the airport and line tech would get stuck in trucks scared to get out. The aircraft are extremely loud. Earplugs don't really help with the noise. Managament is extremely slow on getting you your raise. Most ot the new hires got their first raise when their second raise was due. Then management would tell them they just got a raise. You will get in trouble if your inside, it is usually very hot and they will be upset that your not outside "doing something". If you are late in the morning, you will make aircraft leave late and will probably cause a termination. The pay is not worth the amount you need to learn for this job. You need to learn aircraft models, fuel types, aircraft towing, airport policies and procedures, aircraft marshaling and signals, aircraft oil, fuel density, and fuel intake from fuel loads, probably 40 hours of online courses and the policies and procedures for all the commercial aircraft you fuel. Oh and also learning the fuel truck in and out. Doing quality control and regular cleaning and maintenance. The pay and the way your treated doesn't make this company good to work for in the long run. You have line tech->assistant shift lead->shift lead-> duty manager-> general manager. That's it, the whole career. If you want to  more... get into aviation, reasearch other options.  less
Pros
Free food one day out of the week, maybe
Cons
No lunch, no break. You have to wear your walkie at all times. Even when in the bathroom.
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1.0
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Management is the core of the problem
Line Service Technician (Current Employee) –  Scottsdale, AZJuly 18, 2018
Employees are leaving, upper management are to blame. Management makes up their own rules, have no respect for the employees. If you want to be treated like a 2nd class citizen then work for this horrible company.
Cons
Horrible management treats employees like 2nd class citizens
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5.0
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Nice job
Service Technician (Former Employee) –  New JerseyJuly 3, 2018
Is a very nice job and experience I learn more things to do a very nice team i leave because i move to Puerto Rico but if i have to go back is gonna be nice
Pros
Nice job
Cons
N/a
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2.0
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Horrible place, good benefits
Line Service Technician (Former Employee) –  Wichita, KSJune 28, 2018
This is not a great place to work. If you're wanting gossip and no one taking you seriously, this is a good place for you. While this is a good place to learn different aircraft, marshaling and fueling, it has the worst management I have ever seen. You cannot mess up or else you will never be able to advance in the company at all, that is if you're not fired first. The management is untouchable and you're just there to do your job and leave without questioning their decisions. Unless you become best friends with management, then you can do whatever you want. The benefits are ok, to say the least, but that's the only good part, aside from learning more about aircraft.

I would not recommend this company to anyone.
Pros
OK Benefits, Free food
Cons
Horrible management, constantly outside
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1.0
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pay was very low for activity required.
line tech Fuel tech (Former Employee) –  Greensboro, NCJune 28, 2018
Terrible management no fair pay rates for amount of labor performed.
Only work here if you want to be ran like a dog for 11.00 per hr. Management always asking for you to cover shifts.
Pros
Staight 8 hour shift
Cons
no breaks no lunch
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1.0
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Interview
Interview (Former Employee) –  Charlottesville, VAJune 5, 2018
Was contacted for a telephone interview. Received an automated message three minutes after my schedules interview saying that the position was filled. They wasted my time.
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4.0
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Needed Growth Opportunity
Line Service Technician (Current Employee) –  Atlanta, GAJune 2, 2018
I enjoyed the work but the pay was not enough to care for a growing family. I would have preferred growth opportunities. The companies a whole is a great place to work.
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5.0
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Productive and fun workplace
CUSTOMER SERVICE REPRESENTATIVE (Current Employee) –  MiamiJune 2, 2018
Management is great! You meet new people everyday and the environment is super friendly. There are also different types of entertainment for customers to enjoy while they wait for their flights.
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5.0
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Great place to work
Line Personnel (Former Employee) –  Grand Rapids, MIMay 22, 2018
Great place to work. Everyone generally worked together, was friendly and fulfilled the tasks they were supposed to. Management was very friendly and made efforts to enable us to do our job more easily. First managers I worked for that were not micro-managers on some level. Didn't want to leave but I had clashing priorities. SFS made every effort to accommodate me but I couldn't make it work. I miss having this job.
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4.0
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Low stress environment working around private aircraft.
LINE SUPPORT TECHNICIAN (Current Employee) –  Sioux Falls, SDMay 22, 2018
It's not really a career for most people. There are not many advancement opportunities however it is an amazing job for anyone looking to work in the aviation industry. Good place to meet connection and do some networking. Meet other pilots and mechanics. Good place to learn about aviation in general.
Pros
Close proximity to private aircraft, pilots, and mechanics.
Cons
A ton of training, many are annually recurring.
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2.0
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A good temporary job, Don't expect any raises. Good Training.
Ramp Service Agent (Former Employee) –  Bullhead City, AZMay 18, 2018
Enjoyed working with the aircraft and Flight Crews and fellow co-workers. Did not get a raise until my last pay check. Training was good from computer and hands on.
Pros
Co-workers worked well together and supported each other
Cons
Poor pay. Lack of recognition for job well done by management.
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2.0
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Depends on which base you're at.
Customer Service Representative (Former Employee) –  Atlanta, GAMay 17, 2018
PDK probably has the worst management I've ever seen from any base. They're rarely there and have no engagement or communication with the employees. No enforcement of the policies but contradict themselves by also not following rules but enforcing them. The training of the CSR and Line Tech positions are an absolute joke. The GM will walk right past you as if you don't exist.
Pros
A few great Line Technicians
Cons
Low pay, no communication, poor management
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3.0
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it can be a fun place to work
Customer Service Representative (Former Employee) –  Cincinnati, OHMay 15, 2018
I would get to work check on the front desk to see how many flights we had for the day, than I would start answering emails, inputting all data from the sale of fuel from the day before. Work on schedules and do any credits and rebills, take care of petty cash needs.
Pros
cool planes
Cons
no lunch or breaks straight 8 hours
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4.0
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Air Concierge
Air Concierge (Current Employee) –  Dulles, VAApril 29, 2018
Great stepping stone opportunity for those in working and studying positions. Consulting with high profile cliental and experiencing with airplane technology and aviation.
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1.0
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horrible work place
Line Technician (Former Employee) –  Wichita, KSApril 28, 2018
this is a temp job at best. Trucks and equipment are always broken and you are just expected so somehow make it all work, then when so many trucks are broken down and there is a customer issues or there is a airline delay you are basically thrown under the buss. management is horrible and are all buddys with each other so they basically do whatever they want and never get into trouble (including shift supervises) and there is no way to move up in this company no matter how hard you work. signature ict is almost always short staffed as well because of the high turn over rate here they seem to do nothing about, then you are forced to work mandatory overtime or else they threaten to write you up. most people here are looking at jobs on the computer during work hours trying to get out of here. pay is also less then what it is with the other line tech companys, and there is basically no lunch time, just kinda have to eat when there isn't anything going on, some days there isn't time to eat.
Pros
sometimes free food and lots of overtime
Cons
pay, management, equipment reliability
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4.0
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dynamic and challenging environment
OPERATIONS SUPERVISOR (Current Employee) –  Nashville, TNApril 16, 2018
Meet great people while servicing all types of aircraft: privately owned and charter (business and sports teams). Thorough on-the-job training and mentorship.
Pros
Plenty of on-the-job training
Cons
service is on-demand, sometimes fast-paced or slow based on demand, Most positions are outside, rain or shine.
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