Great GM/Team, low pay, high ops tempo.
Line Service Shift Supervisor (Former Employee) – Fayetteville, NC – February 19, 2018
Great GM at this location, but he was micro-managed by regional and area managers. Customer service is their guiding light. Every customer can fill out a survey that goes directly to the CEO/CFO & everyone in between. Surveys are tied into bonus payments. Their moto, "if it's not a 5, it's a zero." Always under staffed at certain times of the day. Before 10 a.m. and after 4 p.m., there's only 2 line techs working. Tow jobs require 3 people, so it's break an SOP or find a work around. Sets you up for failure if you're an honest person. Great team at this location! High turn-around because of the low pay. Some days you don't sit down, other days are slower. Fueling is 90% of the job. From airlines to corporate jets to Civil Air Patrol. They are the sole source on the field. Fuel prices are high and you hear about it from customers. Prices set by corporate and the city, so not too much wiggle room. Open everyday including holidays from 4:30 a.m. till 10 p.m. Work conditions depend on the weather. Cold in winter, Carolina hot in the summer. Rain when it falls. Can't say enough great things about the GM at this location. Probably the best boss I've ever had! Their trainer/QC guy is the best I've ever known! The hunter works circles around the millennials. Excellent benefits. Very low starting pay of $10. Annual increases, if not micro-managed by regional/area managers averages 30 cents. If you're in it for the pay, you're at the wrong job. If you are a brook and a shire in this company, you will go far!
Benefits, team, manager, trainer
Pay, working in all weather, SOPs, audits, ops tempo, manpower