Thank you for your feedback and we are sorry to hear about your recent experiences. Our network of clinicians are independent contractors that do need provide their own benefits as part of being self-employed and filling a 1099. We do not offer official vacation days since our clinicians have the flexibility to choose their own schedule with as many or fewer days they prefer to work. When charting, we must follow all CMS guidelines to ensure quality and accuracy. We have a department specifically designed to review and send clarifications based on these current guidelines.
Generally we schedule in hour blocks since the average appointment takes about 45 minutes. This leaves a 15 minute window for drive time to the next appointment. Lunch breaks are automatically loaded on a daily schedule either being 30 minutes or an hour long based on the clinician’s preference. We understand that it's not convenient when you have members scheduled with large gaps in between. However, when our scheduling department contacts members and they agree to an appointment, we allow the members to pick their own appointment times as this is a voluntary service. If there are openings on your schedule, that may be an indication that none of the members agreed were available for an appointment on that date for that time frame. We do understand mileage and time spent with members can vary, some shorter or longer, and we can adjust the appointment times to 75 minutes or 90 minutes if needed. We appreciate you taking the time to address your concerns and are constantly working on ways to improve our scheduling processes. less