I still don't know who exactly is my boss aka manager. I'm a person, who when challenged, learns how to do something. The people on my team don't seem to care or have the desire to learn if someone else knows how to do it, so unfortunately in a way, a lot of extra work gets sent my way. There isn't proper training put into place to train the employees in their placed fields. Your just expected to know or find out and if not then oh well. I get sent Work that I'm not supposed to do but do anyway because I'm willing to learn and there is a lack of training to update those in their position. If I don't do what the company can offer, then it doesn't get done. I'm willing to learn from trial and error. The mentality seems to be if someone else picks up the slack, why should I? When new employees come on board there should be a training established specifically for their role. When credit policy changes there should be some foundation as to when it applies and to what loans, accounts. DO not tell your client that IF their credit score is below XYZ then not to apply. WE don't know what the credit looks like until we look.
Kind hearted and flexible with time off
No one else can pick up the slack but you