Singapore Airlines Employee Reviews
United States33 reviews
Found 33 reviews matching the searchSee all 348 reviews
Indeed Featured review
The most useful review selected by Indeed
Management was THE BEST. The company really and truly cared about their employees unlike phony American companies. Management was down to earth and treated everyone with respect. We got many bonuses throughout. The company ALWAYS shared their profits with the employees.
Training in Singapore
18 hour non stop flights to Singapore
Do you enjoy working at your company?
Every work experience is unique. Tell us about yours. Rate your employer.
These people have been working here for 12+ years so they are stuck in their ways and hate changes. As long as you stay on their good side and do everything they ask, work can be easy and fun. But if you are the outcast of the group, they will do whatever it take to make work very unpleasant. You'll be walking on eggshells everyday because every little mistake will be reported. Several people have quit due to the hostile work environment. And you can forget going to the manager his on their side.
Working at Singapore airlines has been great, the employees are great and it's more of a family than a team. It's a great place to grow and advance in your career but the pay is not enough. Literally everyone makes more than you.
Flight benefits, health benefits
No zedfare, minimum wage
It is a typical 8-5 office job where we have to ensure the movement of materials and equipment runs smoothly and tend to any queries from stations around the world. There are various skills that i learned from the experience but the skill that i believe the most useful is being meticulous in what we do. Working in a team ensures that we understand the responsibility of our roles as our actions affects the whole team. I believe the hardest part of the job is to tend to overseas stations queries due to the language barrier and cultural differences. However, it is also something I enjoy as it allows me to interact and learn more about people.
Help us improve!
Is Indeed your favorite place to learn about companies?
As far as customer service jobs go, working as a customer service agent for an airline is by far the worst position. There are too many things that are out of your and your supervisors' control. Nice people to work with, just terrible hours and the limited availability of an aircraft makes working with customers extra difficult. Limited window seats and such. Generally speaking though, supervisors are very helpful with assisting coworkers to please the customers and attempt to at the very least meet in the middle with their demands. Good job for experience with high pace environments, but terrible night shifts that end at approximately 1:40AM.
There are always daily duties. Usually revolved around daily payments, ticket purchases from travel agents, charge back cases, and internal account management.
Paid sick leave and quiet workplace.
Pay for parking on a monthly basis, (105 & 405 fwy) traffic for commuters is stressful.
The multicultural work environment at the workplace. The hardest part of the job is when the flight delay. Employees must be willing to work long hours and adapt to work schedule change when it requires.
Stock options and bonus at the end of the year base on our job performance.
Travel benefit is not the same as other airlines, Company policy does no allow travel pass exchange with other airlines
Facing people from different walks of life each day at the airport is fun and exciting, it never gets bored. Making people happy throughout their experience at the airport and on their journey is rewarding. Other than that, work is very exhausting yet employees are not well compensated. Management is NOT pro-employees and nobody stays. They keep training and replacing people. So you always have to be patient with new agents for making mistakes all the time. It sucks coz you're adjusting all the time and only few knows what they're doing. Work sucks the life out of you yet you're still broke and longing. Other than the fun interaction with clientele, there's really nothing much but constant training new people all the time. Leads are not even compensated when they train new agents. It's just sad no one stays other than the horrible management! Singapore Airlines in general though is very reputable and classy airline. They're just too cheap to compensate for their people and third party employees.
fun work environment
standing the whole time at work (while on your 2 inches work shoes (high heels), no breaks except when you really need to go.