I interviewed with a very nice lady from management. She asked me about 7 or 8 behavior type questions. She gave me the ins and outs of the job. After that she took me on a tour of the facility. And that was it... After that I was extended an offer.
The interview will be with an HR staff and manager, they will go over resume and ask probing question and then send you to the floor to listen to a call with an agent.
Answered - Customer Response Agent (Former Employee) - Irving, TX