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Sitel
57Below average
3.5
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Work happiness
Scores based on about 616 responses to Indeed's survey on work happiness
57
Below average
Work Happiness Score
Below average
Do people feel happy at work most of the time?
65
Achievement
Average
Do people feel they are achieving most of their goals at work?
63
Learning
Average
Do people feel they often learn something at work?

Sitel Careers and Employment

About us
Sitel Group’s 75,000 people across the globe connect many of the world’s best-known brands with their customers - 3.5 million times every day. As a global customer experience (CX) management leader, we apply our 30+ years of industry-leading experience and the entrepreneurial spirit of our group’s founders to deliver omnichannel experiences through – more... voice, chat, social media and more to customers of our 400+ clients across all verticals – from Fortune 500 companies to local startups.

We are redefining the contact center and improving business results by pairing innovative solutions - such as self-care and automation - with the human touch, emotion and empathy of our people. As a CX platform, we are powered by experts to deliver tailored CX solutions to fit our clients’ needs through our consultative, customer-centric approach adding value at every touchpoint - regardless of location, channel or time of day.


Learn more at www.sitel.com and connect with us on Facebook, LinkedIn and Twitter.
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See Why Join Us

What is it like to work at Sitel?

3.4
Work/Life Balance
3.2
Compensation/Benefits
3.2
Job Security/Advancement
3.2
Management
3.3
Culture

What are people saying about the leadership at Sitel?

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What do employees at Sitel say about culture and work-life balance?

Slow-paced
Fast-paced
Stressful
Relaxed
Competitive
Collaborative
4.0
Work as a Unit
Written by Senior Project Manager, Digital Customer Care Consulting (Former Employee) from Miami, FL on June 4, 2020
Overall the company was a good company to work for & at. There were times when ego's from sales did not allow for the necessary growth in order to move the company forward in the digital direction it desired. The culture was very much like family and there was a good amount of transparency from upper management to working teams. Overall a good rating - more...
Pros
Great compensation, transparency in company status and trajectory, acknowledgement of great achievements
Cons
Lack of knowledge in digital process from sales team was a blocker for digital advancement at times.
See Sitel reviews about culture

What jobs are available at Sitel?

Top work locations
5.0
Paradise, NV
4.7
Pioneer, OH
4.6
Morocco, IN
4.6
Kingston, NY
4.4
Bartlett, TN
Most popular roles
5.0
Tier 1 Agent
4.7
Director of Operations
4.7
Senior Vice President
4.7
Director of Finance
4.7
Support Specialist

Sitel jobs:

What did candidates say about the interview at Sitel?

Interview experience
Based on 600 interviews
Favorable
Interview difficulty
Based on 599 interviews
Easy
Interview process length
Based on 568 interviews
About a day or two
See Sitel interviews