Sitel Group’s 75,000 people across the globe connect many of the world’s best-known brands with their customers - 3.5 million times every day. As a global customer experience (CX) management leader, we apply our 30+ years of industry-leading experience and the entrepreneurial spirit of our group’s founders to deliver omnichannel experiences through – more...voice, chat, social media and more to customers of our 400+ clients across all verticals – from Fortune 500 companies to local startups.
We are redefining the contact center and improving business results by pairing innovative solutions - such as self-care and automation - with the human touch, emotion and empathy of our people. As a CX platform, we are powered by experts to deliver tailored CX solutions to fit our clients’ needs through our consultative, customer-centric approach adding value at every touchpoint - regardless of location, channel or time of day.
Learn more at www.sitel.com and connect with us on Facebook, LinkedIn and Twitter. – less
Written by Accounting Assistant (Former Employee) from Chantilly, VA on July 25, 2018
Make sure to check the phone messages, deliver the messages to the right person or employee. Check the calendar for HR meeting, interview and new hire.
When I got promoted as an accounting assistant, making sure the monthly reconciliation is completed, a general ledger is done before submitting it to the CEO. Assisting the finance department - more...
What do employees at Sitel say about culture and work-life balance?
Work as a Unit
Written by Senior Project Manager, Digital Customer Care Consulting (Former Employee) from Miami, FL on June 4, 2020
Overall the company was a good company to work for & at. There were times when ego's from sales did not allow for the necessary growth in order to move the company forward in the digital direction it desired. The culture was very much like family and there was a good amount of transparency from upper management to working teams. Overall a good rating - more...
Great compensation, transparency in company status and trajectory, acknowledgement of great achievements
Lack of knowledge in digital process from sales team was a blocker for digital advancement at times.