Sitel Group
Happiness rating is 54 out of 100
3.4 out of 5 stars.
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Sitel Group Careers and Employment

Work happiness

Scores based on about 2,658 responses to Indeed's survey on work happiness
Do people feel happy at work most of the time?
Do people feel they are achieving most of their goals at work?
Do people feel they can get support and encouragement from colleagues at work?

About the company

  • CEO
    Laurent Uberti
    approve of Laurent Uberti's performance
  • Founded
  • Company size
    more than 10,000
  • Revenue
    $1B to $5B (USD)
  • Industry
  • Link
    Sitel Group website
Learn more


You’re seeing all 803 jobs at Sitel Group because we can’t find any available jobs at Sitel Group close to Ashburn, VA at the moment.

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Customer Service

644 jobs


Salary estimated from 4.9K employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 13K reviews and is evolving.



Accounting Assistant in Chantilly, VA
on July 25, 2018
Make sure to check the phone messages, deliver the messages to the right person or employee. Check the calendar for HR meeting, interview and new hire. When I got promoted as an accounting assistant, making sure the monthly reconciliation is completed, a general ledger is done before submitting it to the CEO. Assisting the finance department with all aspects of a monthly end and closing the report preparation.
Card Services Representative in Remote
on May 23, 2022
You are basically a number after training. As long as you work when you’re supposed to you won’t have any problems besides the bad pay and no pay raises. If you have priorities or are applying to get something easy to work around a specific schedule you have…. Don’t do it. You will regret it.
Customer Service Representative in Remote
on May 21, 2022
I was so excited to be working for Sitel at first. I was told i would be working for one of their clients USAA, which only made me more excited. My father was a vietnam veteran for 2 tours of duty. I was so happy and excited to learn that i would be helping military members which is who USAA is for and about. I learned alot about USAA but Sitel the more i learned about how they operate the less excited and more stressed I was. They train you for what is a total of 8 weeks, and even after that you still do not understand how to do the ACTUAL job. I was so disappointed.
Licensed Property and Casualty Insurance Agent in Las Vegas, NV
on May 21, 2022
If you are in need of a job but they will burn you out quickly. Mandatory overtime because there are so many call outs. Not flexible with the scheduling
Mentor/Trainer in Remote
on May 19, 2022
Advancement for leadership opportunity is awesome, everybody is like family, we should be a bit more competitive with the pay grade, like about 15.00 and hour

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Questions and answers

People have asked 358 questions about working at Sitel Group. See the answers, explore popular topics and discover unique insights from Sitel Group employees.

See questions about:

  • Hiring Process
  • Drug Test
  • Work from Home
  • Salaries
  • Interviews
  • Background Check
  • Benefits
  • Working Hours
  • Training
  • Shifts
  • Dress Code
  • Attire
  • Office Locations
  • Working Environment
  • Hiring Age

Interview insights

Insights from 1.1K Indeed users who have interviewed with Sitel Group within the last 5 years.

Average experience
Interview is easy
Process takes about a day or two

Interview Questions

Questions about personal life (nothing intimate of course), as well as related to previous work experience, and knowledge about both Sitel and the client.

Shared on June 30, 2021

work experience communication skills documents

Shared on October 21, 2020

They asked about my schedule, why I wanted to work there and if I felt comfortable with testing as it would be a major part of the training.

Shared on August 29, 2020

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