You pick from what's available
Answered - Customer Service Representative (CSR) (Former Employee) - Las Vegas, NV 89119
When I was applying to Oak Ridge Sitel Consumer Lending they presented me with a list of available schedule times to pick from. There were about a dozen or so different shifts yet every one included 2nd shift and Saturday or a mix of 1st and 2nd shift. They have a shift bid everyone once in a while but don't count on them being fair about it. Favorites and pets get to pick first and everybody else gets the dregs of the schedule.
You can't choose your schedule. That's why during your interview, they will ask you if you're willing to work full time and by shifting schedule. They will give your schedule/shift. Special cases like schedule request due to medical condition is only possible when you got regularized... when you reached years in service.
They set your schedule, based on the client needs. Employees can only choose to work mornings or evenings. Not much flexibility.
Answered - Remote Customer Service Agent (Current Employee) - Remote
You are given the hours of the position, prior to training, and a set schedule after training.
Answered - Customer Service Agent- Work Home (Current Employee) - Franklin, TN
You pick your own schedule and they work it into their schedule the work will be available on certain shifts only you do have to go thru schooling process for 1 to 3 months all will be very helpful in the process and work as a team if any falling behind team mates and class instructors will help you catch up in any way or form when need arises ex. Tests ,hearing devices, for customer experiences.
It goes into a pool based on how many are wanting the same set schedule then it is based off of other criteria
Answered - Customer Service Representative (Former Employee) - Hamilton, AL
You bid on a schedule off your performance stats coming out of ocp.
Answered - Sales Rep (Former Employee) - Corning, NY
My schedule was set
Answered - Facility Coordinator (Former Employee) - Omaha, NE
They set your schedule
Answered - Customer Service Representative (Current Employee) - Knoxville, TN