Questions and Answers about Sitel
Here's what people have asked and answered about working for and interviewing at Sitel.
View all 170 questions about Sitel
If you were to leave Sitel, what would be the reason?
Asked
21 answers
Inadequate training, management will lie to you and have the coaches lie to you, management lying about bed bug outbreaks and excessive amounts of corrosive cleaning chemicals being used, roach infested, pest control during work hours spraying harsh chemicals, violation of FMLA laws, but above all the inadequate training and the coaches' unwillingness to actually help someone with call control who has never done this kind of work before.
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The training is not very good at all. What you do in the adobe room is not what you get when you start to actually take calls. The two do not go together.
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Inadequate training for sure. Not well organized. Hours not secured.
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No support from coaches. Inadequate training.
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Disrespect, lack of professionalism, management and all their lies. It's gonna get better. That's what I've heard for 2 year's. It's only gotten worse! !!!! FACT
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Working from home was a pain in the behind. The equipment constantly broke down and the applications used to work with crashed often. IT blames their failing equipment on your ISP, it's like their generic answer to system issues.
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Work at home position is not secrure what so ever. There server didnt work for two weeks and i lost money becuase of that . I dont recommend
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The amount of everyday stress and the very poor management and extreme favoritism. Was supposed to receive 50 cent raise at 1 year and only received a quarter.
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I have not heard anything good about working here. Moral is very bad. What is up with not being allowed to use the restroom as necessary?
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Treating employees as though they are disposable. Not listening to feedback from agents who are doing the job. Obvious favoritism. Coaches, SME and mentors who are not qualified and don't do their job. High stress environment with overnight changes and forced promotions without extra pay.
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