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Questions and Answers about Sitel

Here's what people have asked and answered about working for and interviewing at Sitel.

View all 183 questions about Sitel

What is the test like I heard a lot people say they didn't get it cause of the test

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11 answers

The training testing is not hard as long as you have paid attention to your instructor and trainer.

Answered - EMAIL AGENT/ CUSTOMER SERVICE (Former Employee) - 2417 Springview Drive

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It's a insurance licensing test it takes focus and study.

Answered - Licensed Insurance Agent (Current Employee) - Oak Ridge, TN

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The test isn't that hard. Just know how to sell and pitch things.

Answered - Agent (Former Employee) - Corning, NY

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Probably a week of actual phone time where in we need to get a certain phone call and a total number of calls that we need to pass .for example we need 15 calls 5 for billing 2 for cable 2 for customer service and 2 for telephone.and they will score each call and you have to pass,the problem is what if in one week you were n ot able to get a billing call or what if you fail in all you calls for billing? they will terminate you.

Answered - Virgin Media Account Customer Service Agent (Former Employee) - Manila

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Its a computer knowledge test

Answered - Dispute Resolution Specialist (Former Employee) - Pompano Beach, FL

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The test was very easy you just have to pay attention during the training

Answered - Customer Service Representative (Former Employee) - Work at Home

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The training classes does cover a lot of what you are using on the floor and the test are not what you have covered

Answered - Customer Service Representative (Current Employee) - Knoxville, TN

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The test was nobig deal at all, ive did a harder test applying for Sonics'

Answered - CSR - Customer Service Representative (Former Employee) - Church Point, LA

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Typing test

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The test you take when you apply test your computer knowledge and it is kind of hard.

Answered - Customer Service Representative (Former Employee) - Knoxville, TN

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