they had a game room but the time you had off the phone didn't give you time to really relax. the only time you could really go there was before work, after work, or when you were in training. they are very strict of you breaks and you had to be on time or early or occurrences would occur. a lot of the salary capped. Though there are advancements in the company, it all depends on how many people are still working there. you could be given a promotion one day and two weeks in be sitting back down as an agent instead.
it's a job, you get benefits for health, dental, fmla, etc
short breaks and lunch, a lot of negative chatter with peers, stressful