Sitel
Happiness rating is 55 out of 100
3.4 out of 5 stars.
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Sitel Employee Reviews

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Make sure to check the phone messages, deliver the messages to the right person or employee. Check the calendar for HR meeting, interview and new hire. When I got promoted as an accounting assistant, making sure the monthly reconciliation is completed, a general ledger is done before submitting it to the CEO. Assisting the finance department with all aspects of a monthly end and closing the report preparation.
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Mothly lunch
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• Provided customer service involving problems with DPC and DTC installation of software and hardware• Worked with operational systems such as Windows 95, 98 MS Office and Vantive database• Reviewed call tickets to confirm initial agent’s analysis and routed to the appropriate service center• Provided troubleshooting information to less experienced agents• Provided support in triaging the calls in an effort to find root cause of problem and provided a quick resolution
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04/1995 – 04/2000 Sitel Corporation Herndon, VAAssociate Support Engineer• Supported personal Palm Pilot and computers with the following technologies: Palm 1000, Palm 5000, Palm Professional, Palm 3e/3x/3c and Palm5 in Windows 95/98 and NT platforms on PC’s and Mac’s• Assisted backed up data from Palm computers to PC’s via hot syncing process and also during installation and un-installation of various Palm software.• Assisted customer with downloads of third party software such as Lotus organizer and MS Outlook• Prepared Service and Repair Order (SRO) documentation for customers with faulty Palm
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