The Home Delivery role does involve working nights and Saturdays; however, based on team member feedback, we recently implemented an advanced scheduling procedure to help our team members with the balance they need in their lives. We realize every team member’s situation is different so we are sorry you did not feel supported.
Another recent change we made for the Home Delivery team is a new site that provides the up to date information the team asked for to help them do their jobs. We’ll continue to develop this site based on team member feedback.
All the best -- Kellie
Thanks for stopping by to share your review -- glad you had a good Sleep Number experience. We agree -- it's very rewarding to help people get a better night's sleep...and that's what it's all about! -- Kellie
We want you to know we hear you. Because we have smaller store teams that are all full-time, it can create challenges for taking time off without notice – especially in our three-person stores. This is an area we’re working on and we appreciate that you’re so considerate of your fellow team members. Thank you. -- Kellie
Glad to hear you enjoyed working with customers and helping them get a better night's sleep. If you're willing to share more about why you didn't think the culture was good, we'd love to hear from you. Just send an email to firstname.lastname@example.org to get the conversation started. -- Kellie
I’m sorry you left without feeling good about your Sleep Number experience. Several of the issues you raise are hard to address here without more information. But, I do want to assure you that we are 100% focused on the customer experience and doing what is best for the customer. – Kellie
Thanks for sharing your Sleep Number experience. So glad you felt valued for your talents and abilities -- that's definitely how we want each and every team member to feel. All the best. -- Kellie
If you have specific feedback about the systems you're using, please share them with your leader -- we definitely want to know! Glad you're enjoying your team -- we really do have a great group of people at Sleep Number! -- Kellie
Your review is definitely disappointing. I talked with the HR contact at the Salt Lake City manufacturing plant and was assured that everyone who works there is treated with professionalism and respect…and that they don’t distinguish among temporary or full-time team members. In addition, they continually look at their pay rates to ensure Sleep Number is competitive with the Salt Lake City market.
You mention that people in the plant are helpless to fix anything. Actually, both of our plants have a continuous improvement program that allows for real-time changes – and, it has heavy participation from our team members who work on the manufacturing floor (the program is called the Sleep Number Innovation Program, or SNIP). Recently, some of these improvements were featured companywide in an article on our intranet.
Sorry you left with a bad feeling about the company. If you want to share more about your experience, we’d be happy to talk with you. Just send an email to email@example.com to get the conversation started. -- Kellie