Working at Sleep Solutions and Services LLC: 12 Reviews

The most demoralizing place I’ve ever worked. Get ready to leave voicemails your entire shift and be blamed for customers not answering the phone. Their only solutions to “help” you are to sit in on calls and tell you everything you could’ve done better. The customers are mostly old, angry people scattered all over the company. You will be blamed for issues other coaches caused. Managers are totally useless. Most of the customers think we are scammers calling. I only made it seven months and the hit to my mental health was not worth it at all. I would recommend anyone with a shred of self-esteem stay away from this place.

Pros

Work from home

Cons

Zero downtime, micromanaging, no freedom or flexibility, pathetic low pay, horrible management

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Over worked underpaid

Sleep Coach (Current Employee) - Columbia, TN - September 20, 2023

Your all is never enough. They keep piling more work on and don't pay enough. Training does not prepare for being on the floor. It's ok job for getting call center wfh experience but not for the long haul.

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Sleep Solutions and Services LLC insights

Based on 24 survey responses

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Overall satisfaction

Do not work there !

Sleep Coach (Former Employee) - Columbia, TN - September 11, 2023

I highly do not recommend the job to anyone. The job consists of you calling patients about sleep supplies and you are representing multiple different companies from across the country . When we are calling them, our company does not show on caller ID, so they think we are scammers because of questions we ask. Also , we do not have an option to place them on hold , which I think is unprofessional . Overworked and underpaid . The workflow consists of checking emails , voicemails , new orders, follow ups and auto dialer . For our responsibilities , the pay should have been much more . Management was not helpful at times either .

Pros

Working remote

Cons

Everything

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Low pay

Sleep Coach (Former Employee) - Columbia, TN - August 5, 2023

Low payStressful environment Benefits awfulMicromanaging Treated like you were nothing. Pay hasn’t raised in 3 years. I nsurance so unaffordable on small pay.

Pros

Worked at home

Cons

everything

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Company provided defective equipment

Follow up Coach (Former Employee) - remote - May 31, 2023

The pay is low, the level of professionalism is lower. This company is ran by back country rednecks. There is no technical support. The platform designed to complete your job task was poorly coded and fails regularly. The company will provide you with outdated, barely functioning equipment, you are prohibited from using your own computer, even if there's stops working. When the outdated, poorly functioning computer stops working...and it will...the company will NOT send you a new box. You will require you to work without compensation to troubleshoot or replace the equipment. The platform used is basic, and easy to learn. However, the training is 2 weeks of a google meet where some girl in a trailer goes over things that will not pertain to your daily job task. One the last day, you will be given a test to see if you retained the information and told to practice doing your job on REAL PATIENT ACCOUNTS without any guidance. My first day, my team lead and team lead assistant had a power outage. I was alone, doing a brand new job, but I was a fast learner, and excelled very quickly and made more than enough money for the company, sending between 30-45 cpap mask out everyday. There is no new hire orientation. You will never speak with a HR representative, no matter how many request you make.

Pros

not a single one

Cons

low pay is the lowest in this industry, trailer trash leadership, details of the job requirements are vastly minimized, the company provided equipment is outdated and defective

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Not a bad place to start wfh

Casheir (Former Employee) - Chattanooga, TN - February 4, 2023

It's an alright place if you have no experience on customer service or wfh. To go up within the company you have to push yourself to to know your stuff around there.

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Not for everyone but great if it is for you!

Sleep Coach (Current Employee) - Columbia, TN - December 2, 2022

This is a sales job, you need to place 30 orders per your 8hr shift. Mandatory 5hrs of overtime. If you can't handle irate customers, repetitive calls or order expectations, then this isn't the job for you. I love the WFH situation, the mask bonus & the other employees. I do think that they should do more Performance based raises & there is alot of technical issues every day.

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Unfortunate

Sleep Coach (Former Employee) - Chattanooga, TN - August 29, 2022

The job itself is not difficult. You call/answer calls about placing resupply orders for CPAP machines. You are trained for two weeks, but training mostly covers policies, not updating equipment, or fixing issues with invoicing. You are required to take a test on the last day of training before you are placed into a team. The test is mostly over policy, not about your daily work or how to do tasks. You are told that you will be part of a team, yet your messages often get lost in the team chat because so many new people have no idea what they are doing that it is impossible to get help, especially while you have a customer on the phone and they want your call time to be under six minutes, which is fine if you stick to your script. Team Leaders are constantly pulled for meetings, and you are left with one member of the team trying to help everyone. The job itself isn't stressful, it is the management that is. Your metrics are also placed on a chart and sent to everyone on your team so everyone can see what everyone else is doing well or poorly in, but no assistance to improve was ever offered beyond my initial observation. I would have liked to continue on with this company, but management made it nearly unbearable. I didn't even last a month in this position before I had three panic attacks in one day and clocked out.

Pros

Work From Home, Decent pay, Paid Training

Cons

Extreme Pressure, Not Taught Enough

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Worst place I have ever worked in my life

Sleep Coach (Former Employee) - Chattanooga, TN - August 22, 2022

Training is 2 weeks long. m-f 8-5 CST. it went really well! the instructors are awesome! When you get put on the floor.. its a totally different story. I was fortunate enough to have a great team lead, but the upper management just is not good beyond that. When you put in a two week notice, don't expect to work that out. they will get you to join a video call and then tell you to "go ahead and clock out." You will more than likely receive a phone call from the supervisor and they will probably be very rude when telling you to return the equipment. (oh that's a plus- they supply the equipment.)The job itself is repetitive. you are making phone calls the entirety of your shift. You memorize a script and place orders all day long, so if that's for you, knock yourself out. as far as workplace culture, most people are nice. I have noticed there is a group chat for when you're working if you were to have any questions.. you probably won't get an answer lol

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Go Somewhere Else!!!

Sleep Technician (Former Employee) - Chattanooga, TN - August 8, 2022

The training was rushed and way to many calls of people not wanting the product. Your calls are scored hourly and if you don't sell or place certain amounts of orders your manager calls or you can get fired. Worst job ever. If people want cpep items they can just call and order themselves!!!

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The job is easy but your underpaid for the amount if work they want you to do.

Coach (Former Employee) - Columbia, TN - March 27, 2022

Definitely not a company you can grow in or would want to be with for a long period of time, very repetitive calls and you work as a 3rd party so your advice on what would help S3 elevate, totally disregarded. Not for customer service representatives that take pride in showing their customer service skills. It's more of a make the call, try and sell products to the patient and get off the phone. Make sure you go over all disclosures, ask questions, place the order, and wrap up the call in under 6 minutes. Doesn't matter if they can understand you due to how fast you have to talk or if they're elderly and barely know what your calling about, 6 minutes or less!

Pros

1 hour lunch break and this job is for those needing a job in between jobs

Cons

Underpaid, minimal bonus amount

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Great hiring manager

Sleep coach (Current Employee) - Chattanooga, TN - March 18, 2022

I haven't started yet but my interview and background check process was simple. The recruiter got back to me immediately and the process has been very pleasing so far