Proactive work environment with fantastic like-minded people
Customer Service Representative (Former Employee) – Franklin Park, IL – March 3, 2018
It really takes about a year before you are done with the basic training for customer service at Sloan. Even after all that training, you end up finding that you never stop learning new processes or tricks. As I developed with the team we found new ways to implement processes to streamline our work. The hardest part of the position was during the holiday shutdowns. This is when all the Reps would want their orders expedited and the End of Year reports resolved. It was something we all had to prepare for and work together to conquer. The most enjoyable part of the position, other than our fantastic Reps was the challenges that was demanded of us. Not only did we have to keep working on our processes to become more efficient, we had to learn to work together. In this, when I started my employment, they were not communicating and there was multiple hands on one project which confused not only the CSR's but the Reps as well as they did not know who to primarily go to. Management at Sloan is fantastic. They are always willing to provide suggestions, assistance, and listen to ideas for improvement. There is only constructive criticism and plans to improve in our meetings and even that is at a minimum because they sit and work with us on a daily basis. It has helped the entire team become closer and more responsible as a whole and, I believe, has improved all of our lives professionally.