Management was unprofessional to say the least, picking one person at a time to bully and push out. Unrealistic expectations of staff. Heartbreaking as this was not only a dream job, but I was also extremely qualified to do the work. Snotty and mean, no matter how much above and beyond you go. My tenure here was in the early days of the company. There was a definate can do roll up your sleeves attitude that would be regularly destroyed by the owner of the company. Listening to one side of conversations with customers and jumping to bizarre extremes and conclusions. Sad to say stay away. It could have been so great.
Dogs at work, Starbucks in the coffee pot and discounts
SmartPak SmartBarn Services (Current Employee) – Plymouth, MA – October 22, 2018
SmartPak is the home of healthy horses and happy riders but the culture amongst employees isn't quite that. Hourly positions are paid on a salary basis, required to work weekends and not compensated appropriately for industry standards and cost of living. While the benefits, discounts and dog friendly office are amazing, the lack of job advancement is minimal.
No room for advancement, They lay people off regularly.
Manager (Former Employee) – Plymouth, MA – October 28, 2018
Don’t Waiste your time. The original owner stepped down. New management is the “old boys club”. Everyone is over worked because of low staffing levels. If they really like you, they might let you live in the apartment at the pinehills.
Sales Associate (Former Employee) – Natick, MA – November 15, 2017
The team is amazing, if you are looking for a culture that builds you up this is the job for you. Not to mention you get to talk about horses to customers all day long. At times it can be stressful being a fast paced environment but it is extremely rewarding and you are never alone. Your team has your back. The culture has created a mini family environment of like minded, friendly, horse people.
Office (Former Employee) – Plymouth, MA – February 1, 2018
If to you, the most important quality in a job is to be in a relaxed environment with chill people, this is the office for you. If you're looking for career advancement, this office is probably too slow-paced for you.
Professional team member (Former Employee) – Plymouth, MA – December 16, 2016
Every time i head into work , you can smell the medications but before anything we had to wear our head nets and white jacket so that way we don't stain our clothes .I learned that when putting medication scoops on the trays that it have to be exact . It couldn't be too much or less . The management was always energetic and fun making the workers have fun while working . There's really nothing hard about the job at all . The most enjoyable is when we get to go home at 130 in the morning .
Material Handler (Former Employee) – Plymouth, MA – November 25, 2013
The job overall was great. I learned how to organize materials in a fast pace work area. My co-workers were nice, hard working people. The hardest part of the job was the limited amount of space that was given to work in. The thing I enjoyed the most about it was the work atmosphere there everything just fun and productive.
Merchandising Assistant (Former Employee) – Plymouth, MA – September 13, 2017
Pretty from afar, visibly a cluster once up close.
It was very obvious from the beginning this was a boys club and men called the shots in the office. Lots of cliques based on who's been there longest and things getting done was totally done on a "people I like more get theirs first" mentality, which is a shame because there are good people busting their butts there. Culture is moving away from hiring actual equestrians to do the jobs and hiring corporate people with no horse experience - aka missing basic common sense and who their customer is & what in a product is desirable. I wanted it to be as amazing as I'd hoped, but after 3 years it became evident there was no room for growth internally and that 2% raises annually were what they thought to be acceptable for people with families. Annual check-ins with HR for feedback occurred and both times during my tenure that I had one, it began with "we know salaries are low, but we can't fix that". There's effort to make employees happy, but it's more forced fun that anything.
Generally speaking, unless you're an executive and can hide in your office, it's not the best place to work.