Smile Doctors Employee Reviews

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3.9Work-Life Balance

3.6Pay & Benefits

3.0Job Security & Advancement

2.8Management

3.4Culture

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2.0

Great at first, then everything started to fall apart.

Accounting Specialist (Former Employee) – Plano, TX – November 6, 2018

They speak so highly of this culture, yet no one follows it. The management is poor everyone from the CFO to the accounting supervisor & manager. Horrible communication. I'm surprised this company hasn't gone bankrupt.

Pros

Coworkers

Cons

Management, communication, culture

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2.0

High stress corporate job

Orthodontic Technician (Former Employee) – USA – October 21, 2018

High stress production based company. Poor patient care and training. Quality patient care was not as important as volume of patients. Long work hours with no lunch time.

Pros

Good benefits

Cons

Long distance travel, stressful work environment

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2.0

Very poor managment

Ortho (Former Employee) – Georgia – September 25, 2018

I worked for Smile Doctors and everything started off great. I loved my job and worked as hard as possible to move up and try different positions. Once you do not agree with management or don't go with exactly the way they think you become part of the "out" crowd. SD is said to be all about culture but is definitely far from it for their employees and after the patient signs the contract.

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2.0

Not a friendly staff but can be a fun workplace without the drama

Orthodontist Assistant (Former Employee) – Harker Heights, TX – August 27, 2018

Events can be pretty fun but there is too much drama within the “team”. There are about 12 girls working,so you can imagine the cattiness. The doctor,manager and trainers aren’t much different. They do not train you for long so if you don’t get the job ASAP you are out!

Pros

Employees try to help as much as possible.

Cons

Drama, lack of training and communication

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5.0

Rewarding job experience!

RCM (Current Employee) – Mansfield, OH – August 27, 2018

We love on our staff and our patients first, and straighten teeth second. This is such a fun environment to work in. It’s a joy to see the patients so happy with their result at the end of this process. I thoroughly enjoy coming to work everyday and seeing the patients and parents positive experience at each and every visit.

Pros

Fun, upbeat atmosphere to work

Cons

No 401K

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5.0

Great team and overall atmosphere

Practice Director (Current Employee) – Vincennes, IN – August 24, 2018

Caring for our patients is the most interesting and important part of this job. We are encouraged by Smile Doctors to take the time to make everyone feel special. We are made to feel special as a part of Smile Doctors so it is easy to pass that on! Support and training in all areas is available. I love my job.

Pros

Great support from management

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5.0

If I could rate more than 5 stars, I would!

Practice Director (Current Employee) – Mansfield, OH – August 23, 2018

I have been in the dental field for 14 years, I joined this team 3 years ago and it has been nothing but growth and opportunity for me! I LOVE the culture Smile Doctors Promotes, it has made me a better person at work and at home. I never would have imagined that I would be able to work 4 days a week, and support my family. I have the piece of mind with the benefits that Smile Doctors offers me and my family at a rate I can actually afford. I am able to take the time off I need. The Founders of this organization are amazing as are all the people that keep this team supported and feeling the love. I have experienced nothing but supportive and encouraging leadership, who allow you to be your self at work and just have FUN while connecting with your team and patients! Every month we have a super fun themed dress up day, check us out on Facebook to get a feel for our culture in the office. The training program and the support you receive is top notch. I love working at Smile Doctors and will recommend working here to everyone I meet.

Pros

Benefits, Great Hours, Fun Fast Paced Environment, Great Team, Great Pay, Bonus Program, Referral Program, Fun Dress Up Days

Cons

No 401K

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2.0

Not worth the time and stress

Orthodontic Assistant (Former Employee) – Champaign, IL – August 15, 2018

I was a previous employee from the original Dr who sold to Smile Drs. Coming from a practice that was very well managed and ran as a very well oiled machine, when Smile Drs came in everything changed. They lacked the training abilities in our office for an entire year and then said that they grew too quickly and our office “fell through the cracks.” After they started to try and be more present in our office the management continued to decline and the working environment became so stressful and unorganized. Patient treatment was going by the wayside and our jobs were verbally threatened on multiple occasions for no reason. I was a person who use to love my job and enjoyed every aspect of it until Smile Drs became involved. In our particular practice they were all about hitting quotas and money and not about patient care.

Pros

N/a

Cons

No benefits, threats towards your job and constant mandatory lunch meetings

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3.0

Fun work place

Dental Assistant (Current Employee) – Temple, TX – August 3, 2018

I loved the actual working environment, very upbeat and energetic, however, the management is terrible. The whole working experience was very fun, and I did enjoy externing there.

Pros

fub

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5.0

We have a fun and friendly work environment

Orthodontic Assistant (Current Employee) – Vidalia, GA – June 14, 2018

I love working for Smile Doctors. I have learn and grown so much in such a short time with my Smile Doctors team. They have given me many opportunities for growth.

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5.0

Fun Place

SSC (Current Employee) – Georgetown, TX – June 8, 2018

Smile Doctors has a great culture! Very loving to people and excepting them as family. Lots of laughing, high energy, dancing, and dress up days! Great working environment.

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3.0

Hoping for Sucess

Director of Procurement & Inventory Control (Former Employee) – Texas – May 30, 2018

The company was a great influence on my life and was not thee typical corporate world. Received new management which destroyed the culture. All the Directors and others were let go because the CEO was not a leader and could not place the company on a budget. The co-founders were great and seem to really care. The people give all the time and energy which I hope can keep this company up and running. Borrowing money and talking about spending was a hardship that should have been stopped and reviewed correctly. New management was anxious to clean house and blame the people that left for existing issues that still exist today.

Pros

I loved the people and the beginning culture

Cons

Lost the culture when New Mgmt arrived. No Plan in place to correct issues

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5.0

Fun place to work but very busy

Chair side Assistant (Current Employee) – Tifton, GA – May 18, 2018

I like working there ...Very upbeat and busy, the people on the team make you feel comfortable and they try to help when they can. Its fun and you have to be somewhat energetic

Pros

Fun, Very fam. Oriented

Cons

Pay, And sometimes not enough hours

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4.0

Fun working environment

Orthodontic Assitant (Current Employee) – Vidalia, GA – May 9, 2018

Smile Doctors has a wonderful culture and they care for the employees. There really isn't a hard part about working for Smile Doctors. They believe in loving on people and straightening teeth second.

Pros

Great environment

Cons

N/a

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1.0

Don't trust them

RDA (Former Employee) – Pearland, TX – March 19, 2018

I don't have good information about this company but I went in I have to say two months ago to do a working interview and off the bat you can just tell some of the assistant in the back were not friendly or welcoming they had they're own little group where they gossiped and kept to each other only not willing to show anyone anything. It made me feel really uncomfortable going in just for a working interview. Then I was told I was going to get paid for the day and they were supposed to send if through mail. It has been two month and I still haven't got paid for it. But they had the nerve to ask me to come back for a 2nd working interview cause they didn't get to see me work on a patient and that my last check for my working interview was going to be in the mail that same Friday and I still haven't received anything. So how do I know if I'm going to get paid is that something I would have to worry about.

Pros

Free lunches

Cons

Gossip girls, don't get paid

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2.0

Fast paced orthodontic corporation

Procurement Lead (Former Employee) – Douglas, GA – January 29, 2018

Fast paced ortho offices that are steadily growing and expanding into more areas ...

One of their founder's motto was "love them first, straighten second". They are absolutely all about the patient experience.

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5.0

SmileDoctors

I.T. Administrator (Former Employee) – Temple, TX – September 15, 2017

Other than a few management quirks this is an amazing place to work. They are growing fast and the culture is awesome. They treat you like family as well.

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2.0

Changes made did not benefit the company

Ortho assistant (Former Employee) – Smyrna, TN – August 17, 2017

As an original hire under Togrye administration I loved my job, as smile doctors took over i began to question what i was doing as an assistant and if I stood by the work. I then chose to resign after three years, I do miss the girls but not the negative changes. Togrye was the greatest teacher I've ever had.

Pros

Togrye as the doctor

Cons

management changes

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4.0

fun place to work

Dental Assistant (Former Employee) – Killeen, TX – August 12, 2017

This is an experience like no other. Never a dull moment. They have the best interest of the patient first and foremost. I would recommend this office to any and everyone that wants braces.

Pros

Great learning environment

Cons

N/a

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4.0

Daily Work Life

Concierge (Former Employee) – Temple, TX – May 8, 2017

A typical day at Smile Doctors is having to be professional but fun at the same time. I learned something new every day while working there. I learned how to take an impression and how to take care of pokey wires in patient's mouths. I had to manage the front desk there and it would get stressful at times but I loved it no matter how busy it got. The hardest part of the job was having to say good bye to my coworkers/friends I made while having this wonderful job. I did enjoy the fact that after working there for only a few weeks the people on the job eventually become your second family.

Pros

1 hr lunch break

Cons

Hours can get crazy and patients tend to come in waves.

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