Horrible place to work. Every call you take is being listened to, so there is constant babysitting and reprimanding. It was like walking on eggshells everyday. I found nearly everything about it awful. Except for a few exceptions, the franchisees are arrogant and belittling to women. A lot of work to do in very little time.
Competitive, Winning Culture
Answered - Mobile Company Store Manager (Former Employee) - Marshalltown, IA
There is a sense of family among many of the associates on the floor. The ones who actually DO the work. Some of them however, will be happy to tattle over any thing they possibly can if it will gain them favor. If you speak anything but english, you won't be allowed to on company property because someone will run to the mgr and say you were talking about them.
As for mgmt, they have serious issues. The HR mgr is narcissistic and refers to ppl by last name. She's on the floor more than in her office and makes changes that affect everyone, on her own whim. The mgr is basically a little friend for the HR mgr. The "warehouse supervisor" can usually be found either hawkeying associates from the dark covered Windows in"The Guard Tower", an office on the 2nd floor of the mezzanine and he will have no hesitancy about approaching you to tell you what his observation / opinion of you was and what he thinks of you, including telling you that "you need to shut up".
You will be expected to make productivity numbers that are based on "PERFECT WORLD scenario," aka you're gonna be hard pressed to make the numbers. You will be expected to police your own productivity and sell yourself out if you're low. Or receive a write up.
Any discipline you receive will never be worked through, instead it will be filed and reserved for such time a target is placed on your back for any reason, real or fabricated-then brought up to be used against you as part of the push to get you out the door.
The mgr (as well as HR mgr) at this place has been known to literally YELL at associates right where everyone within eat shot can hear every word. Have seen associates brought to tears before the shift actually even starts and then blamed for the outburst. Mgmt will never concede and admit when wrong.
The HR nightmare knows her stuff and prides herself on making sure unemployment is not paid. She knows how to manipulate the situation so nothing you can do about it.. I could go on & on.
Suffice it to say the mental anguish laid upon employees at this particular warehouse should be criminal. These people are bullies and you will learn to fear for your job on a daily basis. Take my advice, RUN, don't walk, in the opposite direction.
Very quick pace. Have to multitask between different programs.
Answered - Customer Service (Current Employee) - Crystal Lake, IL
Amazing enviroment to work in, Snap-On takes pride in all their employees.
Answered - Hands-on manager (Former Employee) - DeBary, FL
You are just a number not a person.
no support from company
only get paid when customers pay invoice, could be 90 days or more
Answered - Equipment Sales Specialist (Current Employee) - Irmo, SC